Sovereign Housing Association Limited (202016492)
The complaint is about the landlord’s response to the resident's concerns regarding storage of his bicycles in communal areas of his building.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Wiltshire Council (202106981)
The complaint is about the landlord's response to: repairs to the care-line pull cord system in the resident’s property. the resident's request to opt out of paying towards this system.
B3 Living Limited (202110317)
The complaint is about the landlord's response to the resident's report of flies and bad odour from her neighbour’s property.
Raven Housing Trust Limited (202103966)
The complaint is about the landlord’s response to the resident’s concerns about antisocial behaviour (ASB) from his neighbour.
Tower Hamlets Council (202100772)
The complaint is about the landlord’s response to the resident about: The decision to replace the flue system on the communal boiler system instead of installing individual boilers. The handling of the Section 20 consultation process.
Waltham Forest Council (202010446)
The complaint is about: The landlord’s decision to force entry for a gas safety inspection at the resident’s property. The landlord’s handling of the resident’s reports of a gas leak.
Estuary Housing Association Limited (202102612)
The complaint is about the landlord’s response to the resident’s request: for soundproofing insulation at the property. to be transferred to an alternative property under a management move. The resident has also complained about the measures used by the landlord to tackle antisocial behaviour (ASB), specifically threats and intimidation.
Aspire Housing Limited (202017181)
The complaint is about the landlord’s response to reports of damp and mould.
Newham Council (202014692)
REPORT COMPLAINT 202014692 Newham Council 28 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Platform Housing Group Limited (202114386)
The complaint is about the landlord’s response to the resident’s request for it to make improvements to his kitchen.
Rochdale Boroughwide Housing Limited (202104684)
The complaint is about the landlord’s handling of water damage in the resident’s property.
Royal Borough of Kensington and Chelsea (202118063)
This complaint is about the landlord’s response to an incident where the resident was trapped in the communal lift.
Shepherds Bush Housing Association Limited (202100875)
The complaint concerns: The landlord’s handling of the resident’s transfer application and request for priority banding on medical grounds. The landlord’s handling of an internal transfer. The landlord’s response to concerns about fire safety at the property. The landlord’s response to the resident’s reports of antisocial behaviour. The landlord’s complaint …
Southampton City Council (201915276)
The complaint is about the landlord’s response to the resident’s reports of: Water ingress in the loft at the property. The landlord’s complaints handling.
Aster Group Limited (202108508)
The complaint is about the landlord’s handling of the resident’s reports of multiple defects in her new-build home.
Moat Homes Limited (202108392)
The complaint is about the landlord’s: Handling of a heating upgrade and loft insulation in the resident’s property. Decision not to contribute towards the resident’s energy bills.
Thrive Homes Limited (202110185)
The complaint is about the landlord’s handling of the resident’s request for compensation after water ingress caused damage to her home.
One Vision Housing Limited (202015165)
The complaint is about the landlord’s response to the resident’s reports of: A pest infestation following the death of her upstairs neighbour. The resident’s upstairs neighbour having pets in their property, violating the tenancy agreement. The resident’s upstairs neighbour damaging the resident’s lights in their garden.
Sovereign Housing Association Limited (202012067)
The complaint concerns how the landlord had handled the resident’s request to be permanently rehoused.
Tower Hamlets Council (202102768)
The complaint is about the landlord’s handling of the resident’s report of a leak in his property.
Wandle Housing Association Limited (202014773)
The complaint is about: The landlord’s response to the resident’s concerns about the communal window cleaning at the property. The level of service charge increase. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202005112)
The complaint is about the landlord’s response to the resident’s reports of: Broken lift and intercom at the property and the amount of compensation offered. Handling of rent arrears. Adding her husband as an occupant to the tenancy agreement. The landlord’s complaint handling.
Southwark Council (202008800)
The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (“ASB”) by her neighbour.
Paragon Asra Housing Limited (202100150)
The complaint is about: The landlord’s handling of the kitchen and bathroom upgrades; The condition of the property when the resident moved in; and The landlord’s actions in response to reports of mould in the property.
Harlow District Council (202006770)
REPORT COMPLAINT 202006770 Harlow District Council 21 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The Guinness Partnership Limited (202103612)
The complaint is about the landlord’s response to the resident’s report of a leak at the property.
Wolverhampton City Council (202112929)
The complaint is about the landlord’s response to the resident’s request for repairs to her shed, and her subsequent complaint.
A2Dominion Housing Group Limited (202106070)
REPORT COMPLAINT 202106070 A2Dominion Housing Group Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Runnymede Borough Council (202107057)
The complaint is about: the landlord’s refusal of the resident’s mutual exchange application and; the landlord’s response to the resident’s reports about repairs/adaptations to the property.
Swindon Borough Council (202108577)
The complaint is about the landlord’s handling of concerns raised by the resident regarding changes made to its sheltered housing services.
Clarion Housing Association Limited (202003749)
This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures whilst handling a loss of hot water to the property, the resident’s transfer of ownership and her subsequent complaint; The landlord’s handling of repairs to the building’s entry system, along with …
Rochdale Boroughwide Housing Limited (202017219)
The complaint is about the landlord’s response to the resident’s reports about the condition of the property.
Wandsworth Council (202004707)
The complaint is about the landlord’s response to: Repairs to communal lighting. The payment of service charge for electricity.
Derwent Housing Association Limited (202010251)
REPORT COMPLAINT 202010251 Derwent Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
bpha Limited (202004542)
The complaint is about: The landlord’s handling of the administration of the resident’s rent account. The landlord’s complaint handling.
Halton Housing (202105167)
The complaint is about the landlords handling of the resident’s reports concerning toilet repair issues.
West Kent Housing Association (202111894)
The complaint is about the landlord’s handling of the resident’s query regarding the right to buy.
Sovereign Housing Association Limited (202115437)
The complaint is about the landlord’s response to the resident’s reports of a broken window within the property during its defect period.
Worthing Homes Limited (202014706)
This complaint is about how the landlord handled a dispute regarding parking on the hardstanding in front of the resident’s property.
York City Council (202105890)
The complaint is about the landlord’s initial decision to refuse to remove a tree from the rear garden of the property.
GreenSquareAccord Limited (202108707)
The resident’s complaint is about the landlord’s response to her request for compensation for personal belongings that were damaged by a water leak and for the period during which she was unable to live in the property.
Yorkshire Housing Limited (202104504)
The complaint concerns: The landlord’s decision to decline the resident’s Right to Acquire (RTA) application. The effect on the resident’s health caused by the landlord’s decision.
Bromford Housing Association Limited (202109346)
The complaint is about: The landlord’s decision to not remove the laminate flooring cover in the kitchen prior to the resident moving in. The landlord’s response to the resident’s reports of water damage to the laminate flooring in the kitchen of the property.
London & Quadrant Housing Trust (202100263)
The complaint was about: The landlord’s response to the resident’s report of a leak onto her balcony. The resident’s reports of staff conduct, including victimisation and discrimination. The landlord’s complaint handling including the level of compensation.
Notting Hill Genesis (202111991)
The complaint is about the landlord’s handling of: repairs following a water leak. the resident’s stay in temporary accommodation following a leak. The resident’s reports about the behaviour of its staff.
Rochdale Boroughwide Housing Limited (202107363)
The complaint is about the landlord’s response to the resident’s: request for a refund of his service charges. concerns about cleaning in communal areas of his building.
Royal Borough of Kensington and Chelsea (202105213)
The complaint is about the landlord’s handling of the resident’s reports of fly-tipping and personal items left in the communal areas.
Gosport Borough Council (202017234)
The complaint is about the landlord’s handling of the disposal of items in the resident’s property following her death.
Red Kite Community Housing Limited (202011737)
The complaint concerns the landlord’s response to: The applicant’s request to succeed the tenancy. The applicant’s reports of poor staff conduct. The time given to collect possessions from the property.
Anchor Hanover Group (202100002)
The complaint concerns how the landlord administered the resident’s rent account.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)