Walsall Housing Group Limited (202325741)
The complaint is about the landlord’s handling of: The resident’s request for a driveway repair. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (L&Q) (202326538)
The complaint is about the landlord’s handling of parking allocation at the development.
Ongo Homes Limited (202327433)
The complaint is about the landlord’s handling of the resident’s reports that her computer monitor was damaged by its contractors.
Paragon Asra Housing Limited (202328580)
The complaint is about the landlord’s handling of: Reports of incorrectly sized communal bins. Reports of poor standard of cleanliness and smells in the bin room, chutes, and bins. Reports of pest control issues. The complaint. The landlord operates a 2 stage complaints process. It says it will provide a …
Bromford Housing Group Limited (202338851)
The resident’s complaint is about: The landlord’s handling of her request to stay permanently in her decant property. The landlord’s complaint handling.
Flagship Housing Group Limited (202214550)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to reopen a previous complaint.
London Borough of Lambeth (202234540)
The complaint is about the landlord’s response to the resident’s request to move to a different borough.
Abri Group Limited (202428388)
The complaint is about the landlord’s handling of the resident’s concerns about the quality of fence repairs
Platform Housing Group Limited (202326331)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and concerns about parking.
Poplar Housing And Regeneration Community Association Limited (202435323)
The complaint is about the landlord’s handling of the resident’s concerns about: The safeguarding team. Rent arrears.
Metropolitan Thames Valley Housing (MTV) (202416043)
The complaint is about the landlord’s handling of: water leaks from above and subsequent damage to the resident’s property. damage to the resident’s possessions. the complaint. When Ms N contacted the landlord in April 2024, she said that she wanted to raise the matter as an “official complaint”. While the …
Home Group Limited (202420242)
The resident’s complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) about her neighbour. The resident’s request for a management move. The resident’s concerns about fire safety.
Kirklees Metropolitan Borough Council (202419450)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Concerns over staff conduct. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Notting Hill Genesis (202341809)
The complaint is about the landlord’s: Response to the resident’s compensation claim. Complaint handling.
Platform Housing Group Limited (202322896)
The complaint is about: The landlord’s response to reports of antisocial behaviour (ASB). The resident’s claim that the landlord retracted a managed move.
Salvation Army Housing Association (SAHA) (202427460)
The complaint is about the landlord's response to the resident's reports of antisocial behaviour (‘ASB’), and his request to be reimbursed for the impact of ASB on him, including the costs of staying away from the property.
Town and Country Housing (202424042)
The complaint is about the landlord’s response to the resident’s. Reports of anti-social behaviour (ASB). Request to be moved.
Nottingham City Council (202306942)
The complaint is about the landlord’s response to: The resident’s reports of subsidence in his property. The resident’s request that it remove a tree that was next to his property.
Curo Places Limited (202326904)
The complaint is about the landlord’s handling of the resident’s allegations of hate crimes.
London Borough of Hackney (202328406)
The complaint is about the landlord’s handling of reports of noise nuisance from the upstairs neighbour. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202320940)
The complaint is about the landlord’s handling of the resident’s concerns about: Boiler repair works in the neighbouring property. The installation of lino flooring in the neighbouring property. Conduct by the contractors.
Plus Dane Housing Limited (202322644)
The complaint is about the landlord’s handling of the resident’s concerns about: Access to the laundry room. The availability of the jet washer. The current and future use of the community centre. A lack of meetings and the refusal of suggestions for using communal areas.
Barnsley Metropolitan Borough Council (202424401)
The complaint is about the landlord’s handling of the resident’s reports of issues with his neighbour.
Eastbourne Borough Council (202312984)
The complaint is about the landlord's handling of: the resident's concerns around the fairness and cost of the service charge relating to personal gas. the resident's request to cancel the service relating to Lifeline. the resident’s concerns about the service charge information given at the start of his tenancy.
Metropolitan Thames Valley Housing (MTV) (202426967)
The complaint is about the landlord’s communication during the sales process for the property. The Ombudsman has also considered the landlord’s complaint handling.
Onward Homes Limited (202342935)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the associated works. The landlord’s handling of the resident’s request to move.
Clarion Housing Association Limited (202331868)
The complaint is about the landlord’s handling of: reports of a pest infestation. reports of damp and mould. the complaint. At the time of the resident’s complaint the landlord was operating an interim complaints policy following a cyber-attack. Under this, it aimed to provide stage 1 complaint responses within 20 …
Clarion Housing Association Limited (202404306)
The complaint is about the landlord’s decision not to replace all the subfloor tiling in the property.
London Borough of Waltham Forest (202436925)
The complaint is about: The landlord’s handling of the resident’s reports of water running from the cistern into the toilet bowl, including his reports that repairs were not initially carried out. The landlord’s response to the resident’s concerns about the advice he was given by the landlord.
One Vision Housing Limited (202310840)
The complaint is about the landlord’s handling of the resident’s reports of concerns with the heating system in the property.
City of Westminster Council (202323261)
The complaint is about the landlord’s handling of the resident’s: Reports of a personal injury due to a ruptured post surgery incision, sustained moving to temporary accommodation. Reports of required repairs, damp, and mould. Move to temporary accommodation. Reports of a delay moving to permanent alternative accommodation. Associated complaint.
Peabody Trust (202333638)
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the lift and associated service charges. Reports of repairs to the intercom system and associated service charges. We have also considered the landlord’s complaint handling.
Thirteen Housing Group Limited (202440546)
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports.
Abri Group Limited (202318516)
The complaint is about the landlord’s handling of the resident’s: Concerns that the service charge was unreasonable. Requests for information about the service charge. Associated complaint.
Bolsover District Council (202326157)
The complaint is about the landlord’s handling of reports of noise nuisance.
Rykneld Homes Limited (202228350)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Estuary Housing Association Limited (202322553)
The complaint is about the landlord’s handling of: A defect and replacement of the resident’s bath and bathroom tiles. The complaint. The landlord’s policy says it will acknowledge a complaint at stage 1 and 2 of its process within 5 working day. The resident raised her complaint on 28 June …
London & Quadrant Housing Trust (L&Q) (202319900)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damaged flooring, damp, and mould in the property. Associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202323179)
The complaint is about the landlord’s handling of the resident’s requests for it to: replace the front and back doors. upgrade the heating system.
Portsmouth City Council (202325790)
This complaint is about the landlord’s decision to remove personal items from communal areas and its handling of the matter.
Beyond Housing Limited (202317261)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Hightown Housing Association Limited (202320493)
The complaint is about the landlord’s handling of the resident’s request that it install a battery to the solar panels at his property.
Sandwell Metropolitan Borough Council (202417491)
The complaint is about the landlord’s response to the resident’s request for a fence.
Notting Hill Genesis (202324082)
The complaint is about the landlord’s handling of the resident’s report of noise nuisance from the property above.
Housing 21 (202216267)
The complaint is about the landlord’s handling of the resident’s: Reports of staff conduct. Reports of anti-social behaviour (ASB). Associated complaint.
Cheshire Peaks & Plains Housing Trust Limited (202326951)
The complaint is about the landlord's handling of a repair to the resident’s paving stones and patio.
Amplius Living (202322332)
The complaint is about the landlord’s goodwill payment offer for the resident’s complaint about being stuck in a lift.
Citizen Housing Group Limited (202005003)
The complaint is about the landlord’s response to the resident’s: Rent account queries Reports of damp and mould
City of Doncaster Council (202422091)
The complaint is about the landlord’s response about the resident’s antisocial behaviour (ASB) reports.
City of Wolverhampton Council (202335590)
The complaint is about the landlord’s response to the resident’s reports of damage to dining room floor tiles.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)