Trent & Dove Housing Limited (202122328)
The complaint is about the landlord’s: handling of reports of anti-social behaviour, and ; complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
A2Dominion Housing Group Limited (202124746)
This complaint is about the landlord’s handling of items left in the communal areas.
One Housing Group Limited (202118749)
This complaint is about the resident’s reports of the landlord’s handling of: The level of service charge. The standard of the ground maintenance service paid for by way of service charge. The administration of service charge account. Non-residents parking on the estate. The formal complaint throughout its internal complaints procedure.
One Vision Housing Limited (202214626)
The complaint is about the landlord’s handling of repairs to the resident’s toilet and its subsequent offer of compensation.
Saffron Housing Trust Limited (202209828)
The complaint is about the landlord’s handling of the resident’s request to replace the wire fencing and his subsequent request to be compensated following the removal of the old fence panelling.
Wandsworth Council (202118127)
The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour (ASB). The information provided by the landlord to the resident relating to incentive payments for downsizing properties.
Wolverhampton City Council (202208137)
The complaint is about the landlord's: response to the resident’s concerns about the maintenance of her driveway and hardstanding. response to the resident’s reports of her neighbour driving over the grass verge and using the dropped-kerb. refusal to refund the resident for a back fence, dropped-kerb and driveway.
Peabody South East Limited (202119617)
The complaint is about the landlord’s handling of: The valuation of the resident’s property. The associated complaint.
Wakefield And District Housing Limited (202126183)
The complaint is about the landlord’s handling of the resident’s reports of banging pipe noises and electrical issues within the property.
Orbit Housing Association Limited (202111421)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and his request for a management transfer.
Town and Country Housing (202124061)
The complaint is about the landlord’s response to the resident’s concerns about his rent account payments.
Leicester City Council (202119277)
The complaint is about the landlord’s handling of the resident’s mutual exchange application.
One Manchester Limited (202123151)
The complaint is about the landlord's handling of the resident's reports of condensation, damp and mould and the resulting repairs undertaken.
A2Dominion Housing Group Limited (202118562)
The complaint is about the landlord’s decision not to remove the steps at the front of the resident’s building.
The Riverside Group Limited (202121870)
The complaint is about the landlord’s handling of the consultation process with residents, prior to the 2021 partnership between the landlord and another housing association. The Service has also considered any associated complaint handling.
Peabody Trust (202104086)
The complaint is about the landlord’s handling of the resident’s dissatisfaction with the time taken to address structural cracks to her property.
The Guinness Partnership Limited (202127417)
The resident has complained about the landlord’s management of the gardening contract and its decision not to refund her service charge.
Royal Borough of Kensington and Chelsea (202209304)
The complaint concerns how the landlord handled the resident’s reports of strong odours coming into her property from the property below and the landlord’s decision to decline her request to be temporarily rehoused.
Notting Hill Genesis (NHG) (202209777)
The complaint is about the landlord’s handling of the resident’s reports of her bicycle being stolen from a communal bicycle shed.
Ashford Borough Council (202106882)
The resident’s complaint is about the landlord’s handling of the kitchen replacement. This includes the following concerns: Disrespect shown to him and his home. The time it took for the works to be completed. The lack of communication about the programme of works, and the method and way the works …
LiveWest Homes Limited (202014223)
The complaint is about the landlord’s response to the resident concerning its handling of antisocial behaviour (‘ASB’) reports.
London & Quadrant Housing Trust (202002926)
The complaint is about The landlord’s handling of reports of anti-social behaviour from the resident and her neighbour. The landlord’s handling of the subsequent complaint.
Westminster City Council (202125028)
The complaint is about the: Level of the service charge for a repair to a railing. Landlord’s compliance with the section 20 process. Landlord’s compliance with the terms of sale.
Bristol City Council (202211056)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) perpetrated by her neighbour.
Bromsgrove District Housing Trust Limited (202127870)
The complaint is about the landlord’s: handling of reports of historic damp and mould issues in the resident’s bathroom; handling of the resident’s request to be compensated for the cost of replacing their bathroom; communication regarding who is responsible for future repairs to the bathroom.
Gateshead Metropolitan Borough Council (202212658)
The complaint is about: The delays in the rewiring of the resident’s property The landlord’s decision to not renew the resident’s bathroom
Jigsaw Homes Group Limited (202110298)
The complaint is about the landlord’s handling of the resident’s request for a transfer due to accessibility needs.
Newham Council (202208929)
This complaint is about the landlord’s handling of ongoing leaks in the resident’s home.
Nottingham Community Housing Association Limited (202122912)
This complaint is about the landlord’s response to the resident’s reports of noise disturbance and anti-social behaviour (ASB).
Peabody Trust (202210669)
This complaint is about the landlord's response to the resident’s reports of a gas leak, and her concerns about its cause.
Tendring District Council (202213548)
The complaint is about the landlord's handling of the resident's concerns related to a boundary dispute and parking issue.
Bristol City Council (202003586)
The complaint concerns how the landlord handled the resident’s reports of a neighbour installing sheds against a garden wall.
Newlon Housing Trust (202125837)
The complaint is about the landlord's handling of the resident's concerns about who is responsible for the cost of making the boiler flue compliant with gas safety regulations.
Northumberland Council (202208014)
The complaint is about the landlord’s handling of the resident’s request for external decoration works.
Swan Housing Association Limited (202208879)
The complaint is about the landlord’s handling of the resident’s property transfer application.
The Riverside Group Limited (202204392)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour.
Home Group Limited (202112948)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the resident’s complaint as part of the assessment.
Victory Housing Trust (202201169)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB), particularly noise nuisance from the adjacent property. Handling of the resident’s complaint.
One Housing Group Limited (202015286)
The resident’s complaint is about the landlord's handling of repairs to the intercom system, its calculation and administration of the service charge, its communication about the customer service charge.
Sanctuary Housing Association (202113020)
The resident’s complaint is about the landlord's handling of repairs to the kitchen taps of the property and her complaint about the conduct of the contractor undertaking the repair.
Prima Housing Group Limited (202208297)
The resident has complained about: The landlord’s response to his concerns regarding the energy efficiency of his home. The landlord’s handling of communications in relation to his reports.
City of York Council (202205506)
The complaint is about: The landlord's response to the resident's reports about ongoing noise nuisance. The landlord’s decision to not allow the resident to move until they have lived in their property for 12 months.
Steve Biko Housing Association Limited (202120451)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance.
The Riverside Group Limited (202209646)
The complaint is about the landlord’s response to the resident’s request for her shower cubicle to be replaced.
Newham Council (202205617)
The complaint is about the landlord’s: Response to the resident’s concerns about the standard of services provided by the landlord in respect of repairs, caretaking and maintenance. Complaint handling.
Swindon Borough Council (202213848)
The complaint is about the landlord’s handling of the resident’s allegations that its operative damaged her fence.
Nottingham City Homes Registered Provider Limited (202121216)
The complaint is regarding the landlord’s handling of the resident’s request for a rehousing priority.
Notting Hill Genesis (NHG) (202124961)
The resident has complained about the landlord’s handling of his application to staircase. A further complaint was made regarding the landlord’s customer service.
English Rural Housing Association Limited (202121006)
The complaint is about the landlord’s handling of: The applicant’s application to purchase a shared ownership property. The applicant’s complaint.
Salix Homes Limited (202214658)
The complaint is about the landlord’s decision not to allow the resident to continue living in the property upon succeeding the tenancy.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)