Network Homes Limited (202106729)
The complaint concerns: How the landlord responded to the resident’s request to replace a fence. Delays in replacing the windows in the property as part of a planned maintenance programme.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Nottingham Community Housing Association Limited (202016531)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Sovereign Housing Association Limited (202121336)
The complaint is about the landlord’s response to the resident’s request for battens to be installed to her home.
East Midlands Housing Group Limited (202101005)
The complaint is about the landlord’s decision to re-charge the resident for having taken off and disposed of the internal doors at the property.
Grand Union Housing Group Limited (202110790)
The complaint is about the landlord’s handling of the resident’s concerns about the conduct of occupational therapists who visited her at her home.
Greatwell Homes Limited (202009209)
The complaint is about the landlord’s handling of: The resident’s management transfer. The resident’s requests for adaptations to the property.
Leeds City Council (202119882)
The complaint is about the landlord’s response to the resident’s reports about the windows at the property.
Slough Borough Council (202104296)
The complaint is about the landlord’s administration of the resident’s rent account.
Hounslow Council (202120798)
The complaint is about the landlord’s decision to issue a Notice of Seeking Possession Order (NOSP) following its contact with the resident to arrange a gas inspection.
Gentoo Group Limited (202112841)
The complaint is about the landlord’s response to the resident’s: report that a leak under her kitchen had resulted in damage to her property and an unpleasant smell throughout her property; request to be transferred to a more suitable property.
Kirklees Council (202004093)
The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB).
Metropolitan Thames Valley Housing (202017229)
The complaint is about the landlord’s handling of communal heating repairs.
North Northamptonshire Council (202013832)
The complaint is about the landlord’s response to the resident’s application for disability adaptations to his property.
Nottingham City Council (202101446)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s decision not to compensate the resident for the cost of erecting a fence.
Royal Borough of Kensington and Chelsea (202102981)
The complaint is about the landlord’s response to the resident’s concerns that the communal fire doors are not fit for purpose and are causing an excessive whistling noise.
Ongo Homes Limited (202108801)
The complaint is about the landlord’s response to the resident’s request to keep a dog in the property.
Great Places Housing Association (202117663)
The resident’s complaint is that a replacement unit the landlord installed in his kitchen does not match the existing units and is of poor quality.
London & Quadrant Housing Trust (202017301)
The complaint is about the landlord’s response to the resident’s concerns about: The level of service charges; and Charges for services she alleges she was not receiving.
London & Quadrant Housing Trust (202103887)
REPORT COMPLAINT 202103887 London & Quadrant Housing Trust 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
North Tyneside Council (202000830)
REPORT COMPLAINT 202000830 North Tyneside Council 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Waltham Forest Council (202111705)
The complaint is about the landlord’s handling of the resident’s noise reports.
Metropolitan Housing Trust Limited (202114454)
The complaint is about: The landlord’s suggested increase to the level of the resident’s service charge to pay for the clearance of the communal bin store. The lack of signage in and rubbish and recycling collection from the communal bin store. The landlord’s response to the resident’s reports about the …
One Housing Group Limited (202102208)
REPORT COMPLAINT 202102208 One Housing Group Limited 31 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
South Cambridgeshire District Council (202107370)
The complaint is about the landlord’s handling of: A pest control appointment. The resident’s installation of CCTV at her property. Its’ staff member’s conduct regarding a parking dispute.
Greenwich Council (202109482)
The complaint is about the landlord’s decision to charge rent for the property up until August 2020.
Catalyst Housing Limited (202112779)
The complaint is about the landlord’s response to the resident’s reports of a leak from his roof.
Runnymede Borough Council (202102366)
This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property.
Vivid Housing Limited (202013379)
The complaint is about the landlord’s: Handling of the residents’ reports of anti-social behaviour (ASB) including noise nuisance. Handling of the residents’ request for a management move.
Bristol City Council (202101833)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by a neighbour.
Sanctuary Housing Association (202105161)
The complaint is about: The level of compensation offered by the landlord following the resident's report of a leak. The landlord’s handling of the associated complaint.
Severnside Housing (202115584)
The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property.
Catalyst Housing Limited (202111784)
The complaint is about the landlord’s recovery of arrears on the resident’s rent account.
Impact Housing Association Limited (202106764)
The complaint is about the landlord’s response to the resident’s complaint about the service he received from a Customer Service Agent (CSA) during a telephone call on 2 February 2021.
Magenta Living (202114295)
The complaint is about the landlord’s response to the resident’s complaint about the use of cleaning solvents in communal areas.
Community Gateway Association Limited (202015749)
The resident has complained about: Complaint One: the resident’s complaint is about the landlord’s handling of rent arrears; Complaint Two: the resident’s complaint is about the landlord stating that he was abusive in a telephone call; and Complaint Three: the resident’s complaint is about the landlord making an unannounced visit …
Hackney Council (202103426)
The resident’s complaint is about the landlord’s response to her reports of noise transference from another property.
Home Group Limited (202004272)
The complaint is about the landlord’s response to the residents’ requests to have a mobility scooter and ramp removed from the rear yard.
Metropolitan Housing Trust Limited (202106485)
The complaint is about the landlord’s handling of the resident’s request for a support worker.
Nuneaton and Bedworth Borough Council (202114352)
The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance.
Rochdale Boroughwide Housing Limited (202114274)
The complaint is about the landlord’s response to the resident’s request for repairs to her driveway.
London & Quadrant Housing Trust (202108067)
The complaint is about the landlord’s handling of the resident’s request to be rehoused.
Camden Council (202106518)
The complaint is about the landlord's handling of the resident's reports of an increase in energy bills following repairs to the heating system carried out by the landlord’s contractor.
Dudley Metropolitan Borough Council (202118269)
The complaint is about the landlord’s handling of the resident’s reports of badgers in her garden.
ForHousing Limited (202102396)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent complaint.
Clarion Housing Association Limited (202113685)
The complaint concerns the landlord’s response to the resident’s reports about the dividing fence in her garden. The landlord’s complaints handling has also been investigated.
Kingston upon Thames Council (202104408)
The complaint is about the landlord’s decision to apply the resident’s reimbursement to her rent account, rather than making a direct payment to her.
Leeds City Council (202101194)
REPORT COMPLAINT 202101194 Leeds City Council 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
LiveWest Homes Limited (202016803)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Sanctuary Housing Association (202104712)
The complaint is about the landlord’s response to the notice period and date of notice used by the landlord when the residednt left the property.
Wandle Housing Association Limited (202109133)
The complaint is about: The landlord’s handling of the resident’s report of nuisance caused by a neighbour using the fire door.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)