GreenSquare Group Limited (201909593)
The resident complains about the landlord’s offer of compensation in response to concerns about damp and a leak at the property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hyde Housing Association Limited (202003639)
The complaint is about the landlord’s response to the resident’s reports about: Anti-social behaviour (‘ASB’). Complaints handling.
One Housing Group Limited (202012077)
The complaint is about the landlord’s response to the resident’s reports of noise and anti-social behaviour (ASB) at the property including cigarette smoke from the property below.
Sanctuary Housing Association (202011577)
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the resident’s request for a rent account refund; the resident’s allegations that staff members breached confidentiality.
Southway Housing Trust (Manchester) Limited (202012382)
The complaint is about the landlord's response to the resident's request to be reimbursed for a parking fine.
Believe Housing Limited (202012380)
The complaint concerns: the condition of the property at the start of the resident’s tenancy. The effect that this matter has had on the resident’s existing medical conditions.
Birmingham City Council (201913028)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The resident’s reports of discrimination by the landlord against him. The resident’s reports of discrimination by the landlord in relation to the garden maintenance. The landlord’s complaint handling.
Sanctuary Housing Association (202006019)
The complaint is about: The landlord’s handling of the resident’s report of an obstruction on her driveway. Complaint handling.
Southwark Council (202013842)
The complaint concerns the landlord’s handling of the resident’s report of a water leak in his property.
Torus62 Limited (202010327)
The complaint is about the landlord’s handling of: the resident’s antisocial behaviour reports concerning two neighbouring properties. the resident’s concerns about asbestos in the property she resides in.
Incommunities Limited (202005780)
The complaint is about to the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB) relating to vehicles parking in disabled bays. Reports of dogs fouling on pavements. Concerns about the condition of the pavements.
Network Homes Limited (202000884)
REPORT COMPLAINT 202000884 Network Homes Limited 26 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Clarion Housing Association Limited (201806894)
The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) from her neighbour.
One Housing Group Limited (202011080)
The complaint is about: The landlord’s handling of the resident’s proposed sale of her property. The landlord’s handling of the associated complaint.
Magenta Living (202009293)
The resident has complained that the landlord has not refunded the cost of a repair to their boiler.
Notting Hill Genesis (202008956)
The complaint concerns the landlord’s handling of the resident’s reports of an offensive odour in her kitchen.
Paragon Asra Housing Limited (202007018)
The complaint concerns the landlord’s handling of the resident’s request for a second parking permit.
Sandwell Metropolitan Borough Council (202006511)
The complaint is about: The landlord’s management of the allocation of the property to the resident and its suitability. The resident’s allegation that the landlord disclosed personal information to his sister. The landlord’s handling of the connection and testing of the resident’s gas supply. The landlord’s advice given to the …
Bromford Housing Association Limited (202006247)
The resident complains about the landlord’s response to his concerns about: The condition of the garden at the property, and his requests for compensation in relation to this. A tree within the garden that he would like to remove. Replacement of the kitchen.
Lambeth Council (201909098)
The resident complained about the landlord's response to his: repair requests for water leaks, damp, lack of ventilation and uneven flooring. housing transfer application.
One Manchester Limited (202009682)
The complaint is about the landlord’s response to the resident’s reports of: Subletting; and Noise nuisance.
Sanctuary Housing Association (202000930)
The complaint is about the landlord’s response to the resident’s requests for compensation following damage to her property caused by mould.
Aster Communities (202004756)
The complaint is about the landlord’s response to reports of damp.
Aster Group Limited (202004941)
The complaint is about the landlord’s communication to the resident about her rent arrears and rent increase.
Plus Dane Housing Group Limited (202006214)
This complaint is about the landlord’s handling of: the resident’s pest control reports at her previous address; the resident’s request for a bath to be installed at her previous address; the resident’s request to be re-housed; the resident’s reports of repairs needed at her current address.
GreenSquare Group Limited (202008527)
The complaint concerns: the landlord’s response to the resident’s complaint about its communication with her during her adaptation building works. the landlord’s decision not to reimburse the resident for any costs she incurred during the adaptation works. the landlord’s request for the resident to pause building work to her home.
Kingston upon Thames Council (202014709)
The complaint is about the landlord’s assertion that the resident is in rent arrears and the resulting deductions from her benefits, with the landlord having informed the Department of Work and Pensions (DWP) that rent money is owed.
LiveWest Homes Limited (202006530)
The complaint is about the landlord’s response to the resident’s reports about:
Optivo (201805041)
The complaint is about: The landlord's handling of the resident’s reports of antisocial behaviour (ASB). The resident’s request for a housing transfer.
Croydon Churches Housing Association Limited (202007420)
The resident complained: About repairs to resolve damp and mould in her property; That she should be allowed to move property.
South Cheshire Housing Society Limited (201909783)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) noise nuisance.
Birmingham City Council (202012909)
REPORT COMPLAINT 202012909 Birmingham City Council 11 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Notting Hill Genesis (202009594)
The complaint is about the landlord’s: Response to the resident’s report of a fault to the communal fire alarm on 8 May 2020. Response to the resident’s concerns regarding fire safety in the building which the property is situated in. Complaint handling.
Sheffield City Council (202002843)
The complaint is about the landlord’s: Response to the resident’s request for fence repairs in his back garden. Associated complaint handling.
Southwark Council (202003725)
The complaint is about: The landlord’s handling of repairs to the resident’s kitchen. Complaint handling.
Harlow District Council (202005328)
The resident has complained that: They have been charged too much for the cost of major works (a roof replacement) at their building. The cost is too high because the landlord has not maintained the roof appropriately in previous years.
Leeds City Council (202007461)
The complaint is about the landlord’s handling of repairs to the resident’s garden.
Shepherds Bush Housing Association Limited (201914164)
The complaint is about: The landlord’s response to the resident’s report of scaffolding remaining in place for an extended period. The landlord’s response to the resident’s report of a leak. The landlord’s handling of the associated complaint.
The Guinness Partnership Limited (201911472)
The complaint concerns: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The length of the notice period required by the landlord before the resident left the property, as well as the rent payable during this period. The landlord’s handling of the associated formal complaint.
Clarion Housing Association Limited (202010520)
REPORT COMPLAINT 202010520 Clarion Housing Association Limited 7 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Notting Hill Genesis (201814438)
The resident complained about the property the landlord offered following their transfer request. Specifically, they complained about:
Waltham Forest Council (202007871)
The complaints are about the landlord’s response to: Concerns raised by the resident about a historic bed bug infestation. The resident’s request for compensation.
Anchor Hanover Group (202007716)
The complaint is about the landlord’s handling of reports of silver fish at the property and its subsequent compensation offer.
Southwark Council (202009109)
REPORT COMPLAINT 202009109 Southwark Council 29 April 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Together Housing Association Limited (202006550)
The complaint concerns: The landlord’s handling of refurbishment work at the resident’s property in 2016 and his claims for damaged goods that resulted from this. Outstanding repairs to the bathroom extractor fan and living room/bedroom window opening system in the resident’s property. The landlord’s handling of the resident’s reports of …
Gateshead Metropolitan Borough Council (201910919)
The complaint concerns the landlord’s handling of the resident’s reports of noise disturbances from his neighbour’s property.
Hammersmith and Fulham Council (202009648)
The complaint is about the landlord’s response to reports of leaks from the resident’s toilet. The complaint is about the landlord’s response to the resident’s request for the installation of a new toilet.
Hyde Housing Association Limited (202003230)
The complaint concerns: the landlord’s response to the resident’s reports of a water leak in her property. the landlord’s handling of historical issues to the resident’s property. the impact the condition of the property had on the resident’s health.
One Housing Group Limited (201910740)
The complaint concerns: the landlord’s response to the resident’s questions concerning the communal garden. the landlord’s response to the resident’s historical concerns with the communal garden.
Optivo (202002957)
REPORT COMPLAINT 202002957 Optivo 27 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)