Wealden District Council (202010105)
This complaint is about the landlord’s response to the resident’s queries about his electricity service charge.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Wandsworth Council (202112082)
REPORT COMPLAINT 202112082 Wandsworth Council 17 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Shian Housing Association Limited (202017018)
The complaint is about the landlord’s response to: A parking fine the resident received from Parking Control Management. The resident’s request for a disabled parking bay.
Southern Housing Group Limited (202110741)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould at her property. Request to be moved to another property.
Haringey Council (202115076)
The complaint is regarding: The landlord’s response to the resident’s reports of noise nuisance and antisocial behaviour (ASB). The landlord’s decision to decline the resident’s request for a management transfer.
Notting Hill Genesis (202109990)
The complaint is about the landlord’s handling of the resident’s housing application.
Sandwell Metropolitan Borough Council (202104914)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour, including: parking outside her property; noise nuisance; blocking the shared pathway to her garden; her subsequent request for a privacy fence; keeping animals.
Southway Housing Trust (Manchester) Limited (202006626)
The complaint is about the landlord’s handling of the resident’s request to be transferred.
Wakefield And District Housing Limited (202012806)
The complaint is about the landlord’s handling of the resident’s reports of noise and anti-social behaviour (ASB) by a neighbour.
Brentwood Borough Council (202103090)
The complaint is about:
Derwent Housing Association Limited (202110835)
The complaint is about the landlord’s response to the residents reports of cigarette smoke from the flat above entering her property.
Hammersmith and Fulham Council (202102912)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Clarion Housing Association Limited (202114535)
The complaint is about: The information provided by the landlord about the property and the tenancy type during the tenancy offer process in 2019. The landlord sending the resident details about another tenant during the stage one complaint response. The landlord’s decision to not to allow the resident to purchase …
Cottsway Housing Association Limited (202113909)
The complaint is about the landlord’s response to the resident’s reports of a leak and her subsequent request for compensation.
Metropolitan Thames Valley Housing (202109014)
The complaint is about: The landlord’s response to the resident’s concerns about the servicing of the communal lift.
East Midlands Housing Group Limited (202112444)
The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property.
Paragon Asra Housing Limited (202006266)
The complaint is about: The landlord’s handling of the resident’s request to be reimbursed for fittings he purchased for his windows. The landlord’s complaint handling.
Plymouth Community Homes Limited (202102002)
The complaint is about the landlord’s response to the resident’s concerns regarding: the removal of his existing emergency contact details; arrangements for works relating to his shed door; arrangements for a gas safety inspection; contact from the landlord on 20 November 2020.
Six Town Housing Limited (202103076)
The complaint is about the landlord’s handling of the resident’s report about the conduct of a contractor that attended her property.
Tower Hamlets Council (202116352)
The complaint is about the landlord’s handling of repairs to the resident’s balcony door and windows.
Westminster City Council (202114928)
The complaint is about the landlord’s decision to reschedule the resident’s kitchen renewal.
Camden Council (202108167)
REPORT COMPLAINT 202108167 Camden Council 4 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
London Borough of Hillingdon (202104614)
The complaint is about the landlord’s replacement of lighting in the area around the resident’s property and the effect this has had on him.
Belgrave Neighbourhood Co-op Housing Association Limited (202013243)
The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water system.
Magenta Living (202120371)
The complaint is about the landlord’s handling of the resident’s request for a bath to be installed at his property.
Peabody Trust (201703374)
The complaint is about the current landlord’s response to the resident’s request for compensation relating to a period without hot water, and the subsequent remedial repair works.
South Liverpool Homes Limited (202104309)
The complaint is about the landlord’s response to the residents’ reports about noise and anti-social behaviour (‘ASB.’)
Sovereign Housing Association Limited (202120855)
The complaint is about the landlord’s handling of the resident’s concerns about antisocial behaviour by a neighbour, in relation to the neighbour’s dog and fence.
Thames Valley Housing Association Limited (202108291)
The complaint is about: The landlord's response to the resident’s concerns regarding fire safety at the pro p erty and how this impacted on the sale of their property . The landlord’s response to the resident’s request for a refund for service charges in relation to window cleaning and concierge …
Derwent Housing Association Limited (202103153)
This complaint is about: The landlord’s handling of the resident’s complaint of 31 May 2019 regarding her reports of anti-social behaviour (ASB) by her neighbours, fencing and other issues. The resident’s complaint of 16 June 2020 about: How the landlord handled her reports, between 4 June 2019 and 16 June …
Islington Council (202101745)
The complaint is about: The landlord’s response to the resident’s reports about the windows at the property. The landlord’s complaint handling.
Lincolnshire Rural Housing Association Limited (202119325)
The complaint is about the landlord’s positioning of a replacement oil tank in the resident’s back garden.
Sheffield City Council (202008976)
This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports.
Southampton City Council (202113005)
The complaint is about the landlord's decision not to reimburse the resident for the cost of a shower seat he purchased for his home.
Livv Housing Group (202105994)
The complaint is about the landlord’s: response to the resident’s reports of smoke pollution caused by her neighbours and resulting request for repairs and improvements to her windows and household ventilation. handling of a mutual exchange application and request for transfer.
Gateshead Metropolitan Borough Council (202004688)
The resident complaint is about the landlord’s handling of reports of anti social behaviour (“ASB”) by a neighbour and its approach to his use of CCTV.
The Guinness Partnership Limited (202116578)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Thames Valley Housing Association Limited (201912488)
This complaint is about: The resident’s liability to pay for some of her service charges. A legal charge against the resident’s property. The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours. The landlord’s response to the resident’s allegations of racism by its staff.
One Housing Group Limited (202116962)
The complaint concerns the landlord’s response to: The resident’s reports of a water leak from the property above. The associated formal complaint.
Peabody Trust (202108866)
The complaint is regarding the landlord’s response to the resident’s reports of excessive heat in the property due to a faulty radiator.
Sanctuary Housing Association (201805588)
REPORT COMPLAINT 201805588 Sanctuary Housing Association 22 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Sandwell Metropolitan Borough Council (202110281)
The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The associated complaint.
Islington Council (202103622)
This complaint is about the landlord’s response to the resident’s concerns about: The caretaker attending his block on 2 March and 22 July 2021. Information published in its estate newsletter of December 2020. The landlord’s complaint handling.
Sanctuary Housing Association (202105364)
The complaint is about the landlord's handling of the resident's requests for rehousing, handling of complaints of antisocial behaviour (ASB) by and about the resident and that the landlord would not allow him to keep a pet at the property.
Rochdale Boroughwide Housing Limited (202117300)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Sedgemoor District Council (202105004)
The complaint is about the landlord’s response to the resident’s concerns about: disrepair issues at her property; the conduct of its surveyors; its decision to include her on its ‘Officer Safety Register’ (OSR).
Rotherham Metropolitan Borough Council (202100671)
The complaint is about the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property.
Cross Keys Homes Limited (202103985)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour.
Habinteg Housing Association Limited (202112314)
The complaint concerns how the landlord handled the resident’s reports about the condition of the bathroom and kitchen in the property.
Leeds City Council (202110536)
The complaint concerns how the landlord handled the resident’s reports of noise nuisance and antisocial behaviour (ASB from a neighbour.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)