London Borough of Islington (202336924)
The complaint is about the landlord’s response to the resident’s concerns about the location of gas supply pipes and fire safety.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Islington (202402782)
The complaint is about the landlord’s response to the resident’s request for a reasonable adjustment for home visits.
One Vision Housing Limited (202334455)
The complaint is about the landlord’s handling of: The resident’s concerns with the property condition when moving in. The resident’s reports of asbestos in the property.
Rooftop Housing Association Limited (202430813)
The complaint is about the landlord’s response to the resident’s reports of damaged flooring.
West Kent Housing Association (202419826)
The complaint is about the landlord’s handling of the resident’s queries about the service charge.
A2Dominion Housing Group Limited (202446368)
The complaint is about the landlord’s handling of: A pet application. Antisocial behaviour (‘ASB’) allegations against the resident and warnings it issued. A safeguarding referral to social services. Concerns regarding the resident’s former housing officer. Requests to be moved to an alternative property.
Aster Group Limited (202332051)
The resident’s complaint is about the installation of fire safety measures, and the landlord’s communication with the resident around fire safety concerns. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202301984)
The resident’s complaint is about the landlord’s handling of: Reports of a leak. The associated complaint.
Peabody Trust (202402094)
The complaint is about the landlord’s handling of fence repairs and associated costs.
Southwark Council (202422663)
The complaint is about the landlord’s response to the resident’s request for a service charge repayment plan.
Jigsaw Homes Group Limited (202422730)
The complaint is about the landlord’s management of: the resident’s concerns about her high water usage. the resident’s requests that the landlord repair decorative damage from a leak.
London Borough of Waltham Forest (202419394)
This complaint is about: The landlord’s response to the resident’s request for central heating pipes to be boxed in. The associated complaint handling.
Saffron Housing Trust Limited (202400437)
The complaint is about the landlord’s handling of the resident’s request for a cat flap in his door.
Clarion Housing Association Limited (202419523)
The complaint is about the landlord’s: Handling of a decant. Response to the resident’s reports of staff attending without notice.
Curo Places Limited (202420836)
The complaint is about the landlord’s decision not to evict the resident’s neighbour following the resident’s report of an incident. This investigation has also considered the landlord’s handling of the complaint.
Notting Hill Genesis (202328376)
The complaint is about the landlord’s handling of the resident’s concerns regarding parking, and her request to be issued a parking bay.
Origin Housing Limited (202332476)
The complaint is about the landlord’s handling of the resident’s: Reports of racial discrimination Reports of poor communication Concerns about its oversight of the housing cooperative’s responsibilities Associated complaint
Your Housing Group Limited (202332667)
The complaint is about the landlord’s response to the resident’s concerns about the fire doors in communal areas of his building being left open at night.
Kingston upon Hull City Council (202417270)
The complaint is about the landlord’s: Handling of repairs throughout the resident’s property. Response to the resident’s reports about his mental health.
Metropolitan Thames Valley Housing (MTV) (202431911)
The complaint is about the landlord’s handling of: Repairs while the resident was temporarily moved out of the property, including the standard of work and damage caused by contractors. Reimbursing the resident for heating costs, including costs incurred while she was living in temporary accommodation. The resident’s request for wheelchair …
The Guinness Partnership Limited (202429616)
The resident’s complaint is about the landlord’s handling of a fence repair. We have also considered the landlord’s handling of the associated complaint.
Karbon Homes Limited (202447406)
This complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB).
City of London Corporation (202431587)
The resident’s complaint is about the landlord’s handling of leaks into the property, and the subsequent damage caused. The Ombudsman has also considered the landlord’s complaints handling.
London Borough of Islington (202407787)
The complaint is about the landlord's handling of the resident’s:
Aster Group Limited (202438674)
The complaint is about the landlord’s: Handling of the resident’s concerns about her rent. Handling of reports of asbestos.
Clarion Housing Association Limited (202340920)
The complaint is about the landlord’s handling of the resident’s: Service charge account. Concerns about the standard of communal cleaning. Associated complaint.
Gateway Housing Association Limited (202400771)
The complaint is about the landlord’s handling of: The resident’s request for a meeting to discuss cyclical works . Issuing service charge statements for years ending December 2021 and December 2022. The defects list for 2022 cyclical works supplied by the resident. The resident’s concerns about the replacement of the …
Abri Group Limited (202420324)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Platform Housing Group Limited (202429868)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB), noise disturbance and drug use. Request for a management transfer.
Epping Forest District Council (202444665)
The complaint is about the landlord’s handling of the resident’s reports about the condition of the property, including concerns about asbestos.
Southern Housing (202344402)
The resident’s complaint is about: The landlord's handling of repairs, specifically to the kitchen extractor fan, garden paving and fence. The landlord’s response to the resident’s request for a kitchen and bathroom upgrade. The landlord's communication with the resident.
London & Quadrant Housing Trust (202421619)
The complaint is about the landlord’s handling of the resident’s concerns about: Staff conduct, communication, policies, culture and services, management of her tenancy agreement, and her vulnerabilities. Complaint handling.
Birmingham City Council (202418404)
The complaint is about the landlord’s response to the resident’s concerns about: Anti social behaviour (ASB). Staff conduct.
North London Muslim Housing Association Limited (202219364)
This investigation considers the landlord’s response to the reports of leaks, damp and mould, in the resident’s home.
London & Quadrant Housing Trust (202415765)
The complaint is about the landlord’s handling of the resident’s concerns about communal heating charges.
Places for People Group Limited (202419222)
The complaint is about the landlord’s handling of: the resident’s request to be rehoused. the associated complaint.
Clarion Housing Association Limited (202233701)
REPORT COMPLAINT 202233701 Clarion Housing Association Limited 7 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Wandsworth (202320361)
The complaint is about the landlord’s handling of the resident’s requests for repairs to the front door entry system.
Citizen Housing Group Limited (202449164)
REPORT COMPLAINT 202449164 Citizen Housing 1 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London Borough of Camden Council (202443612)
The complaint is about the landlord’s response to the resident’s report that a contractor damaged her belongings and her request for compensation.
Anchor Hanover Group (202405674)
The complaint is about the landlord’s handling of: The resident’s concerns over staff behaviour. The resident’s allegations of theft by the landlord. The resident’s anti-social behaviour (ASB) reports. Heating repairs requested by the resident.
Bolton at Home Limited (202441409)
The complaint is about the landlord’s response to the resident’s: request for it to extend the property. reports of discrimination.
City of Lincoln Council (202416961)
The complaint is about the landlord’s response to the resident’s reports of issues with the boiler and a lack of heating and hot water.
London & Quadrant Housing Trust (202426458)
The complaint is about the landlord’s handling of the resident’s reports about the lights in the property.
Metropolitan Thames Valley Housing (MTV) (202400643)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s request to be compensated for reported damage to decorations. The associated complaints.
Stevenage Borough Council (202325937)
The complaint is about the resident’s request to the landlord to fit more storage cupboards and cover exposed gas pipes in the property’s kitchen.
Jigsaw Homes Group Limited (202424905)
The complaint is about the landlord’s handling of the resident’s reports about: A leak following disrepair works at the property. Staff conduct.
Notting Hill Genesis (202405095)
The complaint is about the landlord’s handling of the resident’s: Reports of excessive noise from her heat interface unit (HIU). Reports of the smell of cannabis around her property. Associated complaint.
Sage Homes RP Limited (202444737)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of a defective kitchen cupboard. Request for a management transfer. Reports of damage to her possessions. We have also investigated the landlord’s handling of the associated complaints.
London Borough of Waltham Forest (202445086)
The complaint is about the landlord’s handling of: Repairs to the door entry system. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)