Town and Country Housing (202120197)
The complaint is about how the landlord has maintained the communal areas of the estate.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hammersmith and Fulham Council (202104352)
The complaint is about the landlord’s response to the resident’s: reports of domestic violence; request for alternative accommodation.
Westminster City Council (202106357)
The complaint is regarding the landlord’s: Handling of the resident’s transfer application and application for medical priority on its housing register. Response to the resident’s repair reports, including damage caused by a leak, damp and mould and a pest infestation. Handling of a decant process.
Ealing Council (202107847)
The resident’s complaint is about the landlord’s handling of the resident’s reports of noise related Anti Social Behaviour (“ASB”).
Leeds City Council (202112399)
This complaint is about the landlord’s handling of the resident’s ground maintenance concerns.
Thirteen Housing Group Limited (202121575)
The complaint is about: The landlord’s decision to pay its compensation into the resident’s rent account for his reports of damage to his belongings that he attributed to its cleaners . The landlord’s complaint handling and record keeping.
Tuntum Housing Association Limited (202108569)
This complaint is about the landlord’s response to the resident’s concern about: the conduct of its staff; the offer of compensation.
Westminster City Council (202110458)
The complaint is about the landlord’s handling of the resident’s complaint concerning: a damaged wall and an electrical inspection.
Aster Group Limited (202117925)
The complaint is about: The condition of the property when it was let, including health and safety issues raised by the resident. The landlord’s handling of the resident's concerns about discrimination in relation to her race and culture.
Clarion Housing Association Limited (202007842)
The complaint is about the landlord’s handling of the resident’s request for rehousing.
East Midlands Housing Group Limited (202113592)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The cleanliness of the resident’s new property when let and the support offered by the landlord regarding this.
Sandwell Metropolitan Borough Council (202115332)
The complaint is about: The landlord’s response to reports of asbestos in the property. The landlord’s handling of the associated complaint.
Wealden District Council (202016257)
The complaint is about: The landlord’s response to the resident’s reports of financial errors in its service charge calculations in the period 2017-2020. The landlord’s response to the resident’s reports of inadequate works by the grounds maintenance contractor in 2020-2021 and therefore that the costs of those services should be …
Clarion Housing Association Limited (202107451)
The resident complains about the landlord’s handling of: repairs to the main entrance door/intercom and the request for compensation for this, and; the formal complaint.
London Borough of Hackney (202125238)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, specifically of dogs being on the estate.
Metropolitan Thames Valley Housing (202009590)
The complaint is about information provided by the landlord to the resident about the renewal date of the bathroom.
Paragon Asra Housing Limited (202013337)
The complaint is about the landlord’s handling of: A pest infestation at the resident’s property. Repairs to the resident’s property. Its response to the resident’s concerns about paying council tax on two properties and reimbursement of costs. The resident’s reports of anti-social behaviour from the neighbour. The resident’s complaint in …
Bristol City Council (202122845)
The complaint is about the landlord’s response to the resident’s reports that her gas boiler was unsafe and its decision to not replace the boiler.
Harrow Churches Housing Association (202014585)
The complaint is regarding: The landlord’s response to the resident’s reports that a member of staff had taken over £3000 from her bank account without her consent. The landlord’s administration of the resident’s rent account, its decision to issue a Notice of Seeking Possession (NOSP) and its handling of that …
Northumberland Council (202116250)
The resident’s complaint is about the landlord’s decision to install a hard standing area for parking alongside a neighbouring property.
The Guinness Partnership Limited (202119419)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Peabody Trust (202113952)
The complaint is about the landlord’s handling of the resident’s reports about noise nuisance from her neighbours.
Sanctuary Housing Association (202117572)
The complaint is about the landlord's response to damage to the resident’s possessions, including a carpet, caused by the sprinkler system.
Westminster City Council (202110420)
The complaint is about the landlord’s response to the resident’s reports of a fault with the heating system in her property, resulting in her being over charged.
Gentoo Group Limited (202122356)
The complaint is about the landlord’s response to the resident’s reports about issues with the gable end of their home.
Harlow District Council (202122759)
The complaint is about the landlord’s response to the resident’s report of blocked drainage at her property.
Vivid Housing Limited (202016235)
The complaint is about the landlord’s handling of repairs to the communal lift.
One Manchester Limited (202105524)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Sovereign Housing Association Limited (202101866)
The complaint is about the landlord’s handling of the resident’s reports of a faulty gas meter.
Aster Group Limited (202123084)
The complaint is about the landlord’s response to the maintenance of trees resulting in an increased service charge.
Clarion Housing Association Limited (202011806)
The complaint is about the landlord’s handling of: The issuing of a final warning letter to the resident following her anti-social behaviour (‘ASB’) reports and counter allegations. The resident’s request to be rehoused.
Metropolitan Thames Valley Housing (202017126)
The complaint is about the landlord’s response to the resident’s request to privately arrange an EWS1 survey.
North Kesteven District Council (202016829)
The complaint is about the landlord’s handling of the resident’s concerns about her storage heaters.
Rotherham Metropolitan Borough Council (202113082)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour.
Ongo Homes Limited (202113036)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of ASB reports made against the resident.
Clarion Housing Association Limited (202009100)
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s reports of noise disturbance the resident’s reports of the lack of maintenance of the neighbour’s garden including dog fouling the related complaint
Dover District Council (202119825)
The complaint is about the landlord’s handling of the resident’s request for adaptations at his property.
Dudley Metropolitan Borough Council (202113474)
The complaint concerns the condition of the property when the resident moved in, following a mutual exchange.
Southwark Council (202119518)
The complaint is about the landlord’s handling of the resident’s request to be transferred. The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour in the property. The Ombudsman has also considered the landlord’s complaint handling.
Royal Borough of Kensington and Chelsea (202122327)
The complaint is about:
LiveWest Homes Limited (202111633)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and her request for a management transfer.
One Housing Group Limited (202001357)
The resident’s complaint is about the following: How the landlord handled the resident’s reports of anti-social behaviour from the neighbour above. How the landlord has handled the resident’s requests for security improvements to be made to the property to deter ASB in her locality.
Thirteen Housing Group Limited (202116721)
The complaint is about the landlord’s handling of the resident’s reports of a leak in the bathroom.
Clarion Housing Association Limited (202012635)
The complaint is about the landlord’s handling of the residents reports of Anti-Social Behaviour (ASB) and inadequate sound insulation at his property.
Metropolitan Thames Valley Housing (202017135)
The complaint is about the landlord’s response to the resident’s reports: of antisocial behaviour (ASB) from her neighbour and their visitors; of a leak in her ceiling; that the communal washing facilities were in a state of disrepair; that the communal bin had not been collected. The complaint also relates …
Notting Hill Genesis (202118975)
REPORT COMPLAINT 202118975 Notting Hill Genesis 20 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Peabody Trust (202003977)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB).
The Guinness Partnership Limited (202117909)
The complaint is about – The landlord’s handling of repairs to a leak in the resident’s roof The landlords’ response to damage to the resident’s carpet and sofa.
Town and Country Housing (202117800)
The complaint is about the landlord’s handling of repairs to the resident’s shower and his request for compensation.
Leeds City Council (202106083)
The complaint is about: The landlord's response to the resident’s request for his kitchen to be re-designed. The landlord’s handling of works to the resident’s garden. The conduct of a member of the landlord’s staff.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)