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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "tenancy" × Outcome: No_Maladministration ×

Showing 225 of 16,595 decisions matching "tenancy"

Decisions

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2 Feb 2022 No Maladministration Red Kite Community Housing Limited (202011737) Case 202011737 · Managing Relations The complaint concerns the landlord’s response to: The applicant’s request to succeed the tenancy. The applicant’s reports of poor staff … 31 Jan 2022 No Maladministration South Holland District Council (201914962) Case 201914962 · Financial The complaint is about: The landlord’s response to the residents’ concerns about the service charge and service delivery. The service … 7 Jan 2022 No Maladministration LiveWest Homes Limited (202102292) Case 202102292 · Financial The complaint concerns: How the landlord handled the resident’s concerns relating to the conduct of its staff. The level of … 29 Dec 2021 No Maladministration Hammersmith and Fulham Council (202108074) Case 202108074 · Health and Safety (inc. building safety) The complaint concerns: How the landlord responded to the resident’s reports of being exposed to asbestos as a result of … 21 Dec 2021 No Maladministration Anchor Hanover Group (202107252) Case 202107252 · Occupancy Rights The complaint is about the landlord’s response to the resident’s concerns about the ending of his tenancy and the amount … 21 Dec 2021 No Maladministration Onward Homes Limited (202001989) Case 202001989 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from January … 16 Nov 2021 No Maladministration London & Quadrant Housing Trust (202003307) Case 202003307 · Occupancy Rights The complaint is about the landlord’s response to the resident’s: request to succeed her late father’s tenancy. concerns about the … 10 Nov 2021 No Maladministration Paradigm Housing Group Limited (202105824) Case 202105824 · Old Property Condition migrated-2025 The complaint concerns: The condition of the property at the start of the resident’s tenancy. How the landlord handled the … 27 Sep 2021 No Maladministration Places for People Group Limited (202008282) Case 202008282 · Financial The resident complained that the landlord: Had failed to provide proof that she had an affordable rent tenancy. Had responded … 20 Sep 2021 No Maladministration Beyond Housing Limited (202009831) Case 202009831 · Financial The complaint refers to: The landlord’s handling of the letting of the property to the resident in October 2019. The … 31 Aug 2021 No Maladministration Kingston upon Hull City Council (202011898) Case 202011898 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's reports about: the condition of the property at the start … 24 Aug 2021 No Maladministration Connexus Homes Limited (202007836) Case 202007836 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s tenancy sign-up. 4 Aug 2021 No Maladministration Runnymede Borough Council (202009034) Case 202009034 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the applicant’s request to be added to his parent’s tenancy agreement. The … 23 Jul 2021 No Maladministration Bromford Housing Association Limited (202006884) Case 202006884 · Moving/Buying/Selling Home The complaint is regarding the landlord’s handling of the lettings process for the complainant’s former tenancy. 20 Jul 2021 No Maladministration Paragon Asra Housing Limited (202100556) Case 202100556 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the conduct of its staff and the issuing … 30 Jun 2021 No Maladministration Hastoe Housing Association Limited (202011428) Case 202011428 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of ASB. The landlord’s response to the resident’s requests … 27 May 2021 No Maladministration Believe Housing Limited (202012380) Case 202012380 · Old Property Condition migrated-2025 The complaint concerns: the condition of the property at the start of the resident’s tenancy. The effect that this matter … 12 Apr 2021 No Maladministration Magenta Living (202002947) Case 202002947 The complaint is about: the condition of the property at the commencement of the resident’s tenancy. the landlord’s complaint handling. 12 Apr 2021 No Maladministration Welwyn Hatfield Borough Council (202007664) Case 202007664 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident's application for succession of tenancy and the quality of customer … 26 Feb 2021 No Maladministration Flagship Housing Group Limited (201915211) Case 201915211 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about: The landlord’s response to requests for adaptations. Animal … 28 Jan 2021 No Maladministration Westminster City Council (202000679) Case 202000679 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the complainant’s concerns about the administration of his father’s (the resident’s) rent … 19 Jan 2021 No Maladministration Mosscare St. Vincent’s Housing Group Limited (202003392) Case 202003392 This complaint is about the landlord’s handling of the resident’s concerns about the information he was given about the Right … 18 Jan 2021 No Maladministration Ealing Council (202004088) Case 202004088 · Occupancy Rights The complaint refers to: The Landlord’s decision not to allow the Resident’s daughter to succeed the tenancy. The Landlord’s handling … 22 Dec 2020 No Maladministration Clarion Housing Association Limited (201915302) Case 201915302 · Old Estate Management categories The complaint is about: The landlord’s response to resident’s reports of noise and heating issues; the landlord’s response to the … 16 Dec 2020 No Maladministration Swindon Borough Council (201916176) Case 201916176 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for succession of her late mother’s tenancy.