Midland Heart Limited (202402307)
The complaint is about the landlord’s handling of: A gas leak. The complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Ocean Housing Limited (202451771)
The complaint is about the landlord’s handling of: A hot water cylinder replacement. The resident’s reports of obstructions in the communal area. The resident’s reports of antisocial behaviour (ASB). The resident’s request for a property transfer. The resident’s complaint.
Peabody Trust (202316882)
The complaint is about the landlord’s handling of the resident’s: Door repairs. Reimbursement request for heating costs. Complaint.
Vivid Housing Limited (202427889)
The complaint is about the landlord’s handling of the resident’s request for works to her water-logged garden.
Livv Housing Group (202315932)
The complaint is about landlord’s response to the resident’s: Concerns about a contact arrangement for repairs. Requests and queries about who attends repair appointments.
London Borough of Islington (202450875)
The resident’s complaint is about the landlord’s handling of her reports of noise. We have also considered the landlord’s handling of the associated complaint.
Nottingham Community Housing Association Limited (202331741)
The complaint is about the landlord’s response to the resident’s reports of defects at her property, in particular repairs to the staircase.
Southwark Council (202448650)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Bury Metropolitan Borough Council (202424423)
The complaint is about the landlord’s response to the resident’s reports of: No heating and hot water. Leaks.
London & Quadrant Housing Trust (202223696)
The landlord’s response to the resident’s concerns that he should have access to electricity from the building’s solar panels. We have also considered the landlord’s complaint handling.
Medway Council (202403696)
This complaint is about: The level of the resident’s service charges. The landlord’s responses to the resident’s service charge queries.
One Housing Group Limited (202424359)
The complaint is about the landlord’s handling of the resident’s queries about changes to an internal bicycle store. We have also investigated the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202348399)
The complaint is about the landlord’s handling of: The purchase of the resident’s former property, home move, and associated communications throughout the process. The condition of the resident’s new property.
Vivid Housing Limited (202400144)
The complaint is about the landlord’s handling of: The resident’s reports of a fly infestation affecting her property. The associated complaints.
Bournemouth, Christchurch and Poole Council (202400769)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s requests for CCTV footage.
Thurrock Council (202348158)
The complaint is about the landlord’s handling of the resident's report of a damaged garden fence.
A2Dominion Housing Group Limited (202330432)
This complaint is about the landlord’s handling of the resident’s reports of issues with its concierge service.
Stockport Homes Limited (202421475)
The complaint is about the landlord’s handling of the resident’s reports of a leak, and his request for compensation.
Great Places Housing Association (202301430)
The complaint is about the landlord’s handling of the resident’s reports of: A leak in the kitchen and associated damage to his laminate flooring. His request to have an area of his back garden paved.
Moat Homes Limited (202413752)
The complaint is about the landlord’s response to the resident’s request for the landlord to reimburse loss of earnings for appointments relating to surveys and repairs within the property.
The Riverside Group Limited (202453289)
The complaint is about the landlord's decision to report property damage to the police.
Peabody Trust (202418742)
The complaint was about: The landlord’s response to the resident’s concerns about the landlord’s communication regarding a fire safety inspection. The landlord’s complaint handling.
Wythenshawe Community Housing Group Limited (202338453)
The complaint is about the landlord’s handling of: Antisocial behaviour (ASB). A request for a higher housing priority.
Southwark Council (202422298)
The complaint is about the landlord’s response to the resident’s concerns about service charges for major works.
London Borough of Wandsworth (202341764)
The complaint is about the landlord’s handling of the resident’s reports of noise transference from an upstairs neighbour. We have also considered the landlord’s complaints handling.
City of Westminster Council (202331610)
The complaint is about the landlord’s: Handling of repairs reported by the resident. Handling of the resident’s request to be moved during planned major works. Refusal of the resident’s housing transfer application. We have also considered the landlord’s complaints handling.
Moat Homes Limited (202453000)
The complaint is about the landlord’s handling of the resident’s reports of a bedbug infestation at her property.
London Borough of Camden Council (202431629)
The complaint is about the landlord’s handling of the resident’s request that it repaint the property’s hallway following a roof leak.
Saffron Housing Trust Limited (202331597)
The resident’s complaint is about the landlord’s decision not to reimburse her for: Heating costs. Damaged belongings.
Southern Housing (202431230)
The resident’s complaint is about the landlord’s refusal to pay for repairs to a fridge-freezer.
Torus62 Limited (202417468)
The complaint is about the landlord’s handling of: damp and mould repairs while the resident was decanted the resident’s reports the kitchen was fitted without a sufficient gap for his fridge freezer the resident’s request for more electrical sockets in the living room the resident’s request to replace or compensate …
Birmingham City Council (202323103)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Places for People Group Limited (202412680)
This complaint is about how the landlord handled a leak into the resident’s property.
Sovereign Network Group (202422680)
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operative.
ForHousing Limited (202334200)
The complaint is about the landlord’s handling of reports of damp and mould.
Luton Borough Council (202422810)
The complaint is about the landlord’s handling of the resident’s concerns about: its investigation into her complaint about staff conduct . its Chief Executive response to her emails.
Notting Hill Genesis (202450560)
The complaint is about the landlord’s response to the resident’s reports of: Repairs to the front door of the flat. Repairs to internal doors inside the flat. We have also considered the landlord’s complaint handling.
Your Housing Group Limited (202419939)
The complaint is about the landlord’s response to the resident’s concerns regarding the standard of cleaning in the communal areas and associated window damage.
Plus Dane Housing Limited (202336244)
The complaint is about the landlord’s handling of damp and mould. We have also assessed the landlord’s complaint handling.
London & Quadrant Housing Trust (202347704)
The complaint is about the landlord’s handling of: Window repairs. The associated complaint.
Sanctuary Housing Association (202343564)
The complaint is about the landlord's decision to open the communal door of the resident's building for public access.
Wythenshawe Community Housing Group Limited (202311941)
The complaint is about the landlord’s handling of the resident’s enquiries about her service charges.
London Borough of Hounslow (202417650)
The resident’s complaint is about the landlord’s handling of an unsecure communal gate and its request to remove the resident’s fence.
Newark and Sherwood District Council (202346200)
The complaint is about the landlord’s handling of: The resident’s request to have a driveway installed at his property. The resident’s complaint about the conduct of a member of the landlord's staff.
Sheffield City Council (202420198)
The complaint is about the landlord’s decision to recharge the resident for the cost of a lock change, to clean and clear his property, and the required method of payment.
Southern Housing (202336236)
Your complaint is about the landlord's handling of the utilities aspect of the service charge and the associated complaint.
Southern Housing (202418976)
The resident’s complaint is about the landlord’s handling of her reports that it installed the back garden incorrectly.
Aster Group Limited (202450788)
The complaint is about the landlord’s handling of: The resident’s requests for the kitchen, bathroom, and roof to be replaced. The resident’s reports of damp and mould, and the associated repairs.
Great Places Housing Association (202325840)
This investigation considers: The landlord’s response to the resident’s reports of a faulty freezer. The resident’s reports of repairs to a patio door. The landlord’s complaint handling.
London Borough of Hackney (202342863)
The landlord’s handling of reports of a: Leaking pipe in the kitchen and subsequent remedial works. Damp and mould due to the leaking pipe. Complaints handling
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)