Leeds City Council (202313924)
The complaint is about the landlord’s handling of: A blocked drain which resulted in sewage overspill in the garden at the resident’s property and a broken drain cover. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Chelmer Housing Partnership Limited (202308683)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) by her neighbour and her request to move.
London & Quadrant Housing Trust (L&Q) (202229276)
The complaint is about the landlord’s response to the resident’s: Reports of an inadequate hot water system. Request for a replacement boiler.
Ongo Homes Limited (202229742)
The complaint is about the landlord’s handling of: The length of time it took the landlord to carry out boiler repairs. The landlord's response to the installation of a replacement boiler. The landlord's response to a request for compensation.
Milton Keynes City Council (202230208)
The complaint is about the landlord’s response to the resident’s reports about responsibility for repairs.
Metropolitan Thames Valley Housing (MTV) (202233550)
The complaint is about the landlord’s handling of the resident’s: Request for the living room and bedroom ceiling to be painted at her property. Associated complaint.
Paragon Asra Housing Limited (202214972)
The complaint is about the landlord’s handling of the resident’s request for: Various repairs at the property. Maintenance of the communal areas. The complaint is also about the landlord’s handling of the resident’s reports of: Noise nuisance and anti-social behaviour (ASB). Sub-letting of a property. The Ombudsman has considered the …
Metropolitan Thames Valley Housing (MTV) (202301139)
The complaint is about: Assistance provided by the landlord during a decant and transfer process. The landlord’s response to the resident’s request for compensation for damaged items.
Torus62 Limited (202310199)
The complaint is about the landlord’s response to the resident’s reports about the condition of the kitchen.
Regenda Limited (202219696)
The complaint is about the landlord’s handling of the resident’s: Reports that its contractors had disconnected the gas fire. Request to have the gas fire fixed and re-connected.
Sovereign Network Homes (202313628)
The complaint is about the resident’s reports concerning: The landlord’s handling of repairs to the boiler. The pressure from the bath taps following their replacement.
ForHousing Limited (202301617)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman is also considering the landlord’s handling of the resident’s complaint.
One Manchester Limited (202211510)
The complaint is about: The landlord’s handling of reports of antisocial behaviour. The landlord’s handling of the request for rehousing. The associated complaint handling.
One Vision Housing Limited (202231439)
The complaint is about the landlord’s response to the resident about leaks at the property.
Walsall Housing Group Limited (202224302)
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB).
Platform Housing Group Limited (202310458)
The complaint is about the landlord’s handling of the resident’s: Concerns about the communal heating charges. Associated formal complaint.
South Liverpool Homes Limited (202300263)
The complaint is about; The landlord’s response to the resident’s concerns about staff conduct. The landlord’s response to the resident’s request for replacement kitchen flooring. The landlord’s response to the resident’s reports that contractors had damaged her carpet.
Stonewater Limited (202200334)
The complaint is about the landlord’s handling of the resident’s reports of noise and her request to be reimbursed for a fridge-freezer.
The Riverside Group Limited (202305725)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
Orbit Group Limited (202212706)
The complaint is about the landlord’s handling of: The refurbishment of the kitchen and bathroom. The resident’s reports of various repairs, including the rear garden fencing, decking and a roof leak. The resident’s concerns about the conduct of the landlord’s contractors. The associated complaints.
Karbon Homes Limited inc Byker Community Trust (202213965)
The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. The landlord’s decision to issue the resident with a tenancy warning. The landlord’s associated complaint handling.
Sanctuary Housing Association (202224162)
The landlord’s response to the resident’s request for soundproofing to be installed in her property.
Canterbury City Council (202202145)
The complaint is about the landlord’s response to a request to remove moss from the roof.
Anchor Hanover Group (202231153)
The complaint is about the landlord’s response to concerns about the standard of service provided by the location and area manager.
Habinteg Housing Association Limited (202227866)
This complaint is about: The landlord’s handling of the resident’s request to pave the remaining area of her garden. The landlord’s response to the resident’s concerns following the installation of a door mechanism by the local authority.
Anchor Hanover Group (202210360)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour. Complaint handling.
Nottingham Community Housing Association Limited (202221893)
The complaint is about the landlord’s response to the resident’s reports of a leak.
Sanctuary Housing Association (202218569)
This complaint is about the landlord’s handling of: The resident’s concerns about her boiler. The associated complaint.
Hammersmith and Fulham Council (202206797)
The complaint is about the landlord's handling of reports of noise nuisance in relation to the resident’s laminate flooring.
Longhurst Group Limited (202302371)
The complaint is about the landlord’s handling of the resident’s request for permission to install a driveway at her property.
Your Housing Group Limited (202303695)
The complaint is about the landlord’s decision to replace an extractor fan in the resident’s bathroom.
Clarion Housing Association Limited (202220476)
The complaint is about the landlord’s handling of removal of the resident’s vehicle and its contents.
Notting Hill Genesis (NHG) (202127889)
The resident’s complaint is about the landlord’s handling of: Repairs to the communal door entry system. Leaks into the property.
Paradigm Housing Group Limited (202225343)
The complaint is about the landlord’s handling of: the leak from the flat above and the damage it caused to the resident’s home. the associated complaint.
Sanctuary Housing Association (202303963)
The complaint is about: The landlord’s response to the resident’s concerns of a lack of security lighting. The landlord’s response to the resident’s report of paint damage to the property.
Yorkshire Housing Limited (202215862)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
Stonewater Limited (202218759)
The landlord’s response to the resident’s request to replace the windows within the property. The landlord’s complaint handling as also been investigated.
Clarion Housing Association Limited (202123561)
The complaint is about: The information provided by the landlord when the property was offered and whether there was a supply of gas to the property. The landlord’s response to concerns about gas safety and its handling of reports of a gas leak in the building. The landlord’s handling of …
Leeds City Council (202307845)
REPORT COMPLAINT 202307845 Leeds City Council 28 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Peabody Trust (202215374)
The complaint is about the landlord’s response to the resident’s reports of bamboo encroaching on her garden from a neighbouring property.
Clarion Housing Association Limited (202207527)
This complaint is about the landlord’s handling of the resident’s: Concerns about CCTV installed on the premises The associated complaint.
Jigsaw Homes Group Limited (202218543)
The complaint is around: The condition of the property when the resident moved in. The landlord’s handling of the resident’s complaint.
North West Leicestershire District Council (202224925)
The complaint is about the landlord’s response to the resident about the handling of works recommended by occupational therapists.
Peabody Trust (202304938)
The complaint is about the landlord’s: Response to the resident’s request to downsize to a smaller property. Complaint handling.
Southwark Council (202306737)
The complaint is about: The landlord’s handling of disrepair reported by the resident. The landlord’s handing of a request to move property following the collapse of the resident’s ceiling and subsequent repairs, and her banding on the housing allocations system. The Ombudsman has also investigated the landlord’s complaint handling.
Karbon Homes Limited inc Byker Community Trust (202222468)
This complaint is about the landlord’s response to the resident’s concerns about the removal of a stairlift to the communal stairs of her scheme and what might happen in the event that the main passenger lift failed.
Ashford Borough Council (202232468)
The complaint is about: The suitability of temporary accommodation offered by the landlord and its management of the resident’s homelessness application. The landlord’s handling of repairs at the property. The landlord’s management of the tenancy, including his reports of being at risk.
Housing Solutions (202210859)
The complaint is about the landlord's handling of the resident's reports of noise nuisance from a neighbour.
The Riverside Group Limited (202306137)
The complaint is about the landlord’s decision not to upgrade the resident’s bathroom ceiling following installation of a ground level shower and wet room.
Homes Plus Limited (202309279)
The complaint is about the landlord’s response to the resident’s concerns of its staff member’s conduct regarding allegations made against him.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)