South Tyneside Council (202124095)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request for priority banding for rehousing.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Barnsley Metropolitan Borough Council (202015889)
The complaint is about the landlord’s response to the resident’s reports of it being at fault in relation to a collapsed ceiling .
NSAH (Alliance Homes) Limited (202118648)
The landlord’s response to the resident’s report that its contractor caused scratches to his vehicle.
One Housing Group Limited (202110606)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property.
The Riverside Group Limited (202000460)
The complaint is about: The landlord’s response to the resident’s: Request for repairs and works, including internal and communal repairs and works pursuant to a legionella inspection, and a Fire Risk Assessment (FRA). Request for a copy of the FRA report. Queries regarding services charges, including gardening services and management …
West Kent Housing Association (202116558)
The complaint is about the landlord’s decision not to install soundproofing in the resident’s property.
Hornsey Housing Trust Limited (202014795)
The complaint is about the landlord’s response to the resident’s request for a replacement kitchen and bathroom.
Jigsaw Homes Tameside (202108701)
The complaint is about the landlord’s handling of repairs to the resident’s air ventilation system.
Thames Valley Housing Association Limited (202126898)
The complaint refers to the landlord’s handling of: The resident’s reports of noise nuisance from a nursery beneath his property. Repairs to a broken washing machine.
Sovereign Housing Association Limited (202103368)
The resident complains about the landlord’s response to:
Aspire Housing Limited (202119733)
The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in her property.
Places for People Group Limited (202127848)
The complaint is about: The landlord’s handling of the resident’s reports of leaks in her property The landlord’s response to her reports of damage to her burglar alarm
Guinness Housing Association Limited (202124583)
REPORT COMPLAINT 202124583 Guinness Housing Association Limited 18 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Vivid Housing Limited (202121033)
The complaint is about the landlord’s: Handling of the resident's reports concerning damp and mould. Response to the resident's request to complete a management move. Handling of the resident’s reports of Anti-social behaviour (ASB).
Citizen Housing (202102784)
The complaint is about: The level of support provided by the landlord to the resident in relation to rent arrears (including serving a Notice Seeking Possession for rent arrears issued in September 2019) The landlord’s involvement in the resident’s issues with an energy supplier. The landlord’s assistance with issues relating …
Southern Housing Group Limited (202000544)
The complaint is about the landlord’s response to the resident’s request for a move to alternative accommodation.
Thirteen Housing Group Limited (202105749)
The resident complains about: Not being offered carpets/flooring when they moved into the property. The landlord’s handling of repairs to the bath. Differences in the rent amount. The landlord declining to pay the £7 'Homeswapper' fee. A lack of soundproofing, The landlord not offering the neighbouring property to their relative. …
LiveWest Homes Limited (202123960)
The complaint is about the landlord’s handling of the resident’s report of cigarette smoke entering her home from a neighbouring property via the communal area.
Gentoo Group Limited (202100778)
This complaint is about the landlord’s handling of the resident’s concerns about his district heating charge.
Metropolitan Thames Valley Housing (202125396)
The complaint is about the length of time that the landlord took to restore power to the resident’s property and its response to his request for compensation for this.
Nottingham City Homes Registered Provider Limited (202015815)
The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp and mould in the property.
Peabody Trust (202107901)
The complaint is about the landlord’s handling of: The repairs to the resident’s roof. The resident’s request for compensation.
Stroud District Council (202107955)
The resident’s complaint is about the landlord’s handling of the aftermath of an accident at the property- in particular the landlord’s communication with the resident and its handling of access to the property and possible damage.
Thurrock Council (202118463)
The complaint is about the information provided to the resident concerning a repair which was charged to the resident.
Wolverhampton City Council (202000893)
The complaint concerns: The landlord’s handling of the resident’s reports of the return of damp and mould in the property. Delays replacing the front door. How the landlord responded to the resident’s pest reports.
Home Group Limited (202116828)
The complaint is about the landlord’s response to the resident’s request for an adaptation to his bathroom.
The Riverside Group Limited (202123850)
The complaint is about the landlord's response to the resident’s request for his garden fence to be replaced by it.
Notting Hill Genesis (202102134)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
Hackney Council (202106699)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
South Tyneside Council (202115896)
The complaint is about: The landlord’s handling of repairs to the garden path at the property. The landlord’s handling of repairs to the property’s stairs and floorboards. The landlord’s complaints handling.
Karbon Homes Limited (202115388)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his neighbours.
London & Quadrant Housing Trust (202013213)
The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in her property.
Harlow District Council (202124816)
The complaint is about the landlord’s decision to recharge the resident for rectifying a blockage in her kitchen sink.
Magenta Living (202125210)
The complaint concerns how the landlord handled the resident’s reports of a leak into his property.
Newham Council (202107985)
The complaint is about the landlord’s response to the resident’s observations and queries, following the landlord’s Notices of Intention to enter into a Qualifying Long Term Agreement (‘QLTA’) for the Building Insurance Policy.
Newham Council (202113250)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s complaint handling.
Newlon Housing Trust (202008945)
This complaint is about the landlord’s handling of the resident’s concerns about: a subject access request the conduct of the contractor’s staff the redress awarded by the landlord the related complaint
Paradigm Housing Group Limited (202016626)
The complaint is regarding: The condition of the property when it was let. The landlord’s response to the resident’s reports of a collapsed ceiling. The landlord’s handling of repairs at the property. The resident’s management transfer.
Clarion Housing Association Limited (202013129)
The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request to be re-housed under the management transfer process.
Dudley Metropolitan Borough Council (202119575)
The complaint is about the landlord’s response to the resident’s request for it to plaster a room at her property.
Tamworth Borough Council (202115860)
The Complaint is about the landlord’s handling of repairs to the resident’s WC and consequent interruption to his water supply.
Walsall Housing Group Limited (202111671)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. The landlord’s handling of the associated complaint.
Empowering People Inspiring Communities Limited (202119283)
The complaint is about the landlord’s: Response to the resident’s request for a bathroom replacement . Response to the resident’s report of damp and mould in his bedrooms . Complaint handling.
Fortis Living Limited (202013567)
The complaint is about the landlord’s handling of: The resident’s reports of a faulty heating system and electrical issues. The associated complaint.
London & Quadrant Housing Trust (202008433)
REPORT COMPLAINT 202008433 London & Quadrant Housing Trust 24 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Nottingham City Homes Registered Provider Limited (202111043)
The complaint concerns the landlord's handling of the resident's reports of a reoccurring leak from the property above.
Salix Homes Limited (202122506)
The complaint is about the landlord’s decision not to pave over the grass area in front of the resident’s property.
Selby District Council (202010596)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her neighbour.
Trafford Housing Trust Limited (202106917)
The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) and noise transference from her neighbour’s property. Concerns over noise transference between properties. Transfer application.
Yorkshire Housing Limited (202106011)
The complaint concerns how the landlord handled repairs following a ceiling in the property collapsing.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)