London Borough of Hackney (202102823)
The complaint is about the landlord’s response to the resident’s concerns about windows being renewed during Covid-19 lockdown.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Rochdale Boroughwide Housing Limited (202201992)
The complaint is about the landlord’s response to reports of repairs to the resident’s heating system and her subsequent request for compensation.
Wokingham Borough Council (202108469)
The complaint is about the tone and content of the landlord’s warning letter to the resident, and an associated email.
Royal Borough of Kensington and Chelsea (202120109)
The complaint is about the landlord's response to the resident’s queries about rent arrears on her account.
Dartford Borough Council (202108863)
Complaint is about the landlord’s decision to recharge the resident for proposed works to a shed roof.
Haringey London Borough Council (202128345)
The complaint is about the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks
Chesterfield Borough Council (202109856)
The complaint was about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) including the request for a management move. T he landlord’s decision to send the resident a warning letter. The landlord’s complaint handling.
Royal Borough of Kensington and Chelsea (202113652)
The resident’s complaint is about the landlord’s handling of her reports of noise nuisance from neighbouring properties.
Tamworth Borough Council (202119843)
The complaint concerns: Historical reports made by the resident of subsidence in the property. Repair work done to the property once it became vacant.
Barnsley Metropolitan Borough Council (202015889)
The complaint is about the landlord’s response to the resident’s reports of it being at fault in relation to a collapsed ceiling .
Dudley Metropolitan Borough Council (202119575)
The complaint is about the landlord’s response to the resident’s request for it to plaster a room at her property.
Tamworth Borough Council (202115860)
The Complaint is about the landlord’s handling of repairs to the resident’s WC and consequent interruption to his water supply.
Sandwell Metropolitan Borough Council (202115332)
The complaint is about: The landlord’s response to reports of asbestos in the property. The landlord’s handling of the associated complaint.
London Borough of Hackney (202125238)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, specifically of dogs being on the estate.
Rotherham Metropolitan Borough Council (202113082)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour.
Dudley Metropolitan Borough Council (202113474)
The complaint concerns the condition of the property when the resident moved in, following a mutual exchange.
Royal Borough of Kensington and Chelsea (202122327)
The complaint is about:
Sandwell Metropolitan Borough Council (202104914)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour, including: parking outside her property; noise nuisance; blocking the shared pathway to her garden; her subsequent request for a privacy fence; keeping animals.
Brentwood Borough Council (202103090)
The complaint is about:
London Borough of Hillingdon (202104614)
The complaint is about the landlord’s replacement of lighting in the area around the resident’s property and the effect this has had on him.
Gateshead Metropolitan Borough Council (202004688)
The resident complaint is about the landlord’s handling of reports of anti social behaviour (“ASB”) by a neighbour and its approach to his use of CCTV.
Sandwell Metropolitan Borough Council (202110281)
The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The associated complaint.
Rochdale Boroughwide Housing Limited (202117300)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Rotherham Metropolitan Borough Council (202100671)
The complaint is about the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property.
Slough Borough Council (202104296)
The complaint is about the landlord’s administration of the resident’s rent account.
Royal Borough of Kensington and Chelsea (202102981)
The complaint is about the landlord’s response to the resident’s concerns that the communal fire doors are not fit for purpose and are causing an excessive whistling noise.
Runnymede Borough Council (202102366)
This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property.
Nuneaton and Bedworth Borough Council (202114352)
The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance.
Rochdale Boroughwide Housing Limited (202114274)
The complaint is about the landlord’s response to the resident’s request for repairs to her driveway.
Dudley Metropolitan Borough Council (202118269)
The complaint is about the landlord’s handling of the resident’s reports of badgers in her garden.
Rochdale Boroughwide Housing Limited (202104684)
The complaint is about the landlord’s handling of water damage in the resident’s property.
Royal Borough of Kensington and Chelsea (202118063)
This complaint is about the landlord’s response to an incident where the resident was trapped in the communal lift.
Runnymede Borough Council (202107057)
The complaint is about: the landlord’s refusal of the resident’s mutual exchange application and; the landlord’s response to the resident’s reports about repairs/adaptations to the property.
Swindon Borough Council (202108577)
The complaint is about the landlord’s handling of concerns raised by the resident regarding changes made to its sheltered housing services.
Rochdale Boroughwide Housing Limited (202017219)
The complaint is about the landlord’s response to the resident’s reports about the condition of the property.
Rochdale Boroughwide Housing Limited (202107363)
The complaint is about the landlord’s response to the resident’s: request for a refund of his service charges. concerns about cleaning in communal areas of his building.
Royal Borough of Kensington and Chelsea (202105213)
The complaint is about the landlord’s handling of the resident’s reports of fly-tipping and personal items left in the communal areas.
Gosport Borough Council (202017234)
The complaint is about the landlord’s handling of the disposal of items in the resident’s property following her death.
Bournemouth Borough Council (202017558)
The complaint concerns; The landlord’s handling of antisocial behaviour reports (ASB). How the landlord has handled the resident’s concerns regarding the service charges.
Great Yarmouth Borough Council (202103099)
The complaint is about the landlord’s response to the resident’s reports about non-residents causing anti-social behaviour (ASB) in communal areas of the building and lighting fires.
Broxtowe Borough Council (202017004)
The complaint is about the landlord’s response to the resident’s reports of flooding to his property.
Crawley Borough Council (202103813)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from neighbouring properties, particularly with regards to the sound transference between the party wall and the landlords’ refusal to perform acoustic tests and take remedial action.
Taunton Deane Borough Council (202014914)
The complaint is about the landlord’s response to the resident about: Repairs reports. The property condition and level of checks when he moved in via mutual exchange. Health and safety concerns. The property’s lack of modernisation. His request to move.
Charnwood Borough Council (202014424)
The complaint is about: How the landlord handled the resident’s concerns regarding the condition of the property when it was first let. How the landlord handled the resident’s reports of outstanding repairs. How the landlord handled the resident’s request for a rent adjustment.
Rochdale Boroughwide Housing Limited (202113620)
The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB).
Royal Borough of Kensington and Chelsea (202015321)
The complaint refers to the landlord’s handling of: The resident’s concerns about the communal lifts within his building breaking down. The associated complaint.
London Borough of Hillingdon (202109303)
The complaint is about the landlord’s response to the resident’s reporting of: Several repairs issues. A rodent infestation.
Sandwell Metropolitan Borough Council (202107784)
REPORT COMPLAINT 202107784 Sandwell Metropolitan Borough Council 8 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Royal Borough of Kensington and Chelsea (202006364)
The complaint is about: The landlord’s response to the resident’s reports of mismatched lighting in the communal areas. The landlord’s handling of the associated complaint.
Welwyn Hatfield Borough Council (202106370)
REPORT COMPLAINT 202106370 Welwyn Hatfield Borough Council 30 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)