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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 212 of 16,595 decisions matching "borough"

Decisions

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20 Apr 2022 No Maladministration Rochdale Boroughwide Housing Limited (202117300) Case 202117300 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 19 Apr 2022 No Maladministration Rotherham Metropolitan Borough Council (202100671) Case 202100671 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property. 6 Apr 2022 No Maladministration Slough Borough Council (202104296) Case 202104296 · Financial The complaint is about the landlord’s administration of the resident’s rent account. 31 Mar 2022 No Maladministration Royal Borough of Kensington and Chelsea (202102981) Case 202102981 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns that the communal fire doors are not fit for … 21 Mar 2022 No Maladministration Runnymede Borough Council (202102366) Case 202102366 · Old Property Condition migrated-2025 This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property. 15 Mar 2022 No Maladministration Nuneaton and Bedworth Borough Council (202114352) Case 202114352 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance. 15 Mar 2022 No Maladministration Rochdale Boroughwide Housing Limited (202114274) Case 202114274 · Estate Management The complaint is about the landlord’s response to the resident’s request for repairs to her driveway. 11 Mar 2022 No Maladministration Dudley Metropolitan Borough Council (202118269) Case 202118269 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of badgers in her garden. 28 Feb 2022 No Maladministration Rochdale Boroughwide Housing Limited (202104684) Case 202104684 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of water damage in the resident’s property. 28 Feb 2022 No Maladministration Royal Borough of Kensington and Chelsea (202118063) Case 202118063 · Estate Management This complaint is about the landlord’s response to an incident where the resident was trapped in the communal lift. 17 Feb 2022 No Maladministration Runnymede Borough Council (202107057) Case 202107057 · Moving/Buying/Selling Home The complaint is about: the landlord’s refusal of the resident’s mutual exchange application and; the landlord’s response to the resident’s … 17 Feb 2022 No Maladministration Swindon Borough Council (202108577) Case 202108577 · Managing Relations The complaint is about the landlord’s handling of concerns raised by the resident regarding changes made to its sheltered housing … 16 Feb 2022 No Maladministration Rochdale Boroughwide Housing Limited (202017219) Case 202017219 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the condition of the property. 4 Feb 2022 No Maladministration Rochdale Boroughwide Housing Limited (202107363) Case 202107363 · Estate Management The complaint is about the landlord’s response to the resident’s: request for a refund of his service charges. concerns about … 4 Feb 2022 No Maladministration Royal Borough of Kensington and Chelsea (202105213) Case 202105213 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of fly-tipping and personal items left in the communal … 3 Feb 2022 No Maladministration Gosport Borough Council (202017234) Case 202017234 · Managing Relations The complaint is about the landlord’s handling of the disposal of items in the resident’s property following her death. 27 Jan 2022 No Maladministration Bournemouth Borough Council (202017558) Case 202017558 · ASB/Abuse/Nuisance The complaint concerns; The landlord’s handling of antisocial behaviour reports (ASB). How the landlord has handled the resident’s concerns regarding … 26 Jan 2022 No Maladministration Great Yarmouth Borough Council (202103099) Case 202103099 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about non-residents causing anti-social behaviour (ASB) in communal areas … 21 Jan 2022 No Maladministration Broxtowe Borough Council (202017004) Case 202017004 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of flooding to his property. 21 Jan 2022 No Maladministration Crawley Borough Council (202103813) Case 202103813 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance from neighbouring properties, particularly with regards … 21 Jan 2022 No Maladministration Taunton Deane Borough Council (202014914) Case 202014914 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident about: Repairs reports. The property condition and level of checks … 17 Jan 2022 No Maladministration Charnwood Borough Council (202014424) Case 202014424 · Financial The complaint is about: How the landlord handled the resident’s concerns regarding the condition of the property when it was … 5 Jan 2022 No Maladministration Rochdale Boroughwide Housing Limited (202113620) Case 202113620 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB). 17 Dec 2021 No Maladministration Royal Borough of Kensington and Chelsea (202015321) Case 202015321 · Local Authority / ALMO or TMO The complaint refers to the landlord’s handling of: The resident’s concerns about the communal lifts within his building breaking down. … 15 Dec 2021 No Maladministration London Borough of Hillingdon (202109303) Case 202109303 · Estate Management The complaint is about the landlord’s response to the resident’s reporting of: Several repairs issues. A rodent infestation. 8 Dec 2021 No Maladministration Sandwell Metropolitan Borough Council (202107784) Case 202107784 · Local Authority / ALMO or TMO REPORT COMPLAINT 202107784 Sandwell Metropolitan Borough Council 8 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 3 Dec 2021 No Maladministration Royal Borough of Kensington and Chelsea (202006364) Case 202006364 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of mismatched lighting in the communal areas. The landlord’s … 30 Nov 2021 No Maladministration Welwyn Hatfield Borough Council (202106370) Case 202106370 · Old Property Condition migrated-2025 REPORT COMPLAINT 202106370 Welwyn Hatfield Borough Council 30 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 27 Nov 2021 No Maladministration Brentwood Borough Council (202106344) Case 202106344 · Local Authority / ALMO or TMO The complaint concerns: How the landlord handled the resident’s reports of antisocial behaviour (ASB). The information given to the resident … 19 Nov 2021 No Maladministration Wigan Metropolitan Borough Council (202103100) Case 202103100 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the heating system in the property. 11 Nov 2021 No Maladministration Rochdale Boroughwide Housing Limited (202108668) Case 202108668 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 10 Nov 2021 No Maladministration Rochdale Boroughwide Housing Limited (202100919) Case 202100919 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following leaks in the resident’s home. 31 Oct 2021 No Maladministration Crawley Borough Council (202016326) Case 202016326 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for damage to her laptop computer following … 8 Oct 2021 No Maladministration Nuneaton and Bedworth Borough Council (202103294) Case 202103294 · Old Property Condition migrated-2025 The complaint concerns the landlord’s decision not to renew the resident’s kitchen. 30 Sep 2021 No Maladministration Rochdale Boroughwide Housing Limited (202108118) Case 202108118 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s decision to not … 27 Sep 2021 No Maladministration Sandwell Metropolitan Borough Council (202004582) Case 202004582 · Local Authority / ALMO or TMO This complaint is about an email the landlord sent to the resident on 12 May 2020 regarding allegations about her … 15 Sep 2021 No Maladministration Fareham Borough Council (202016061) Case 202016061 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of overgrown hedges from a neighbouring property. 9 Sep 2021 No Maladministration Slough Borough Council (202006996) Case 202006996 · Local Authority / ALMO or TMO The complaint is about: The level of compensation offered by the landlord in relation to its handling of roof repairs … 27 Aug 2021 No Maladministration Rotherham Metropolitan Borough Council (202008393) Case 202008393 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Structural issues within the property. Drainage issues on the property. Repairs to … 9 Aug 2021 No Maladministration Gravesham Borough Council (202014010) Case 202014010 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. The landlord’s … 5 Aug 2021 No Maladministration Basildon Borough Council (202014143) Case 202014143 · Financial The complaint refers to: The landlord’s handling of the resident’s reports of a collapsed ceiling at her property. The landlord’s … 4 Aug 2021 No Maladministration Runnymede Borough Council (202009034) Case 202009034 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the applicant’s request to be added to his parent’s tenancy agreement. The … 30 Jul 2021 No Maladministration London Borough of Hackney (202012302) Case 202012302 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs to the property, involving plumbing leaks, damp, and asbestos. The landlord’s … 30 Jul 2021 No Maladministration Waverley Borough Council (202013619) Case 202013619 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: reports of a leak and subsequent repair and redecoration works. … 23 Jul 2021 No Maladministration Welwyn Hatfield Borough Council (202013840) Case 202013840 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB), namely, the use of cannabis … 6 Jul 2021 No Maladministration London Borough of Redbridge (202014608) Case 202014608 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 28 Jun 2021 No Maladministration Rochdale Boroughwide Housing Limited (201915903) Case 201915903 · Financial The complaint is about the landlord’s: Application of the single person discount in respect to the resident’s water bill. Handling … 21 Jun 2021 No Maladministration Welwyn Hatfield Borough Council (202011128) Case 202011128 · Local Authority / ALMO or TMO The complaint is about: the landlord’s response to resident’s complaint about its handling of repairs to resolve damp and mould. … 15 Jun 2021 No Maladministration Waverley Borough Council (202009012) Case 202009012 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her … 1 Jun 2021 No Maladministration Woking Borough Council (202007874) Case 202007874 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to adapt the property by adding a second rear …