Home Group Limited (202126025)
The complaint is about the representative’s concerns regarding the sales process of his late mother’s property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Riverside Group Limited (202220692)
The complaint is about the landlord’s decision to not replace a window at the resident’s property following his reports of this resulting in mould.
Cottsway Housing Association Limited (202219718)
The complaint is about the landlord’s: Response to the resident’s reports of staff conduct. Communication about keeping dogs at the property.
Mid Devon District Council (202217986)
The complaint concerns the landlord’s request for the resident to remove a wood burner they had installed in the property.
Anchor Hanover Group (202110135)
The complaint is about the landlord’s response to the resident about a sinking fund service charge increase.
Heylo Housing Registered Provider Limited (202214575)
The complaint is about the landlord’s handling of the resident’s complaint about her application for shared ownership.
London & Quadrant Housing Trust (L&Q) (202118974)
The complaint is about the landlord’s handling of the resident’s: Reports of the lack of heating and hot water. Various repair reports regarding the property. Reports of fly-tipping. Request to move to an alternative property.
Longhurst Group Limited (202103507)
The complaint is about the landlord’s: Response to the resident’s request to buy a 25% share of a shared ownership property. Complaint handling.
Platform Housing Group Limited (202213692)
This complaint is about the landlord’s handling of the resident’s request for a management move. the resident’s previous management transfer. the associated complaint.
Together Housing Association Limited (202224305)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Birmingham City Council (202121637)
The complaint is about the landlord's handling of the resident’s reports of repair issues to the floorboards and ceiling.
Sovereign Network Homes (202208966)
The complaint is about the landlord’s handling of the resident’s request to be allocated a disabled parking space.
Lambeth Council (202111576)
The complaint is about the landlord’s handling of the resident’s request for a management transfer to a four-bedroom property.
Notting Hill Genesis (NHG) (202109125)
The complaint is about the landlord’s handling of the: Installation of the shower chair in the resident’s bathroom. Related complaint:
Optivo (now Southern Housing) (202222168)
The complaint is about the landlord’s handling of the resident’s requests for an urgent management move.
Southampton City Council (202215115)
The complaint is about the landlord’s handling of the resident’s:
Vivid Housing Limited (202211143)
The complaint is about the landlord’s handling of a gas safety inspection and gas repairs at the resident’s property.
One Vision Housing Limited (202218097)
The complaint is about the landlord’s response to a request to relocate light switches.
Yorkshire Housing Limited (202207417)
This complaint is about the landlord’s handling of a rent payment at the start of the tenancy.
Abri Group Limited (202117971)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, hate crime and breach of covid-19 restrictions.
Cossington Housing Co-operative Limited (202215613)
The complaint is about the landlord's handling of the resident’s broken boiler and his subsequent request for compensation.
The Guinness Partnership Limited (202203564)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s associated complaint handling.
South Liverpool Homes Limited (202207567)
The complaint is about: the resident’s report of a lack of benefit from the landlord’s solar panels, and; the level of compensation offered to remedy this situation.
Clarion Housing Association Limited (202200988)
The complaint is about the landlord’s response to: The resident’s reports about communal lighting. The resident’s reports about the intercom system. The resident’s reports about the CCTV system. The formal complaint.
Lincolnshire Housing Partnership Limited (202125741)
The complaint is about the landlord’s handling of: - The resident’s reports of anti social behaviour. The resident’s request to move home. The resident’s complaint.
Harlow District Council (202207383)
The complaint is about the landlord’s handling of a service charge cost for communal redecorations completed within the resident’s block of flats.
One Vision Housing Limited (202207719)
The complaint is about the landlord’s handling of the resident’s request for a disabled parking bay.
Peabody Trust (202100517)
The complaint is about the landlord’s: handling of a leak into the resident’s property, and; response to the resident’s report of damages to his property and belongings following the leak.
Women’s Pioneer Housing Limited (202109379)
The complaint is about: The landlord’s handling of the resident’s reports of disturbance from the fire alarm panel. The resident’s concerns that a part of her home is accessible by the landlord.
Guinness Housing Association Limited (202204395)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Home Group Limited (202128010)
The complaint is about the landlord’s handling of the resident’s: reports that it has charged for services it has not provided; requests for a refund of service charges, and; associated complaint.
Incommunities Limited (202207018)
The complaint is about the landlord’s:
The Guinness Partnership Limited (202200794)
The complaint is about:
Lambeth Council (202126158)
The complaint is about the landlord’s: request for the resident to install carpets in the property. handling of the resident's management transfer.
Hyde Housing Association Limited (202203653)
The complaint is about: The landlord’s handling of concerns about the quality of the estate management services provided by the landlord; The landlord’s handling of reports of staff conduct; The landlord’s complaint handling, and; The landlord’s decision not to investigate the resolutions offered in respect of previous complaints.
Orbit Group Limited (202108657)
The complaint is about the landlord’s: Response to the resident’s concerns about the heating at the property. Response to the resident’s concerns about its independent living team. Complaint handling.
Platform Housing Group Limited (202208814)
The complaint is about the landlord’s response to the resident’s concerns about the location of her parking space and a garage.
Magenta Living (202215038)
The complaint is about the landlord's handling of reports of noise nuisance, and noise transference, from the flat above the resident.
Guinness Housing Association Limited (202216068)
The complaint is about the landlord’s response to the resident’s request for the installation of a shower.
Incommunities Limited (202201911)
The complaint is about the landlord’s response to a request for gas central heating to be installed at the property.
Stonewater Limited (202206680)
The complaint is about the landlord’s response to the resident’s reports about: noise transfer. insufficient sound proofing in the property.
Acis Group Limited (202009656)
The complaint is about: the landlord’s handling of the resident’s reports of ASB from neighbouring properties, and; an email sent to the resident not intended for her which the resident felt was derogatory .
Guinness Housing Association Limited (202217670)
The complaint is about the landlord’s response to the resident’s request for underfloor insulation.
Origin Housing Limited (202119837)
The complaint is about: The landlord’s handling of foul smells and fly infestations within the block. The landlord’s response to the resident’s concerns about fire safety. The landlord’s handling of the resident’s complaints regarding the smells and flies. The landlord’s response to the resident’s concerns about the standard of communal …
Origin Housing Limited (202123164)
The complaint is about: The landlord’s handling of foul smells and fly infestations within the block. The landlord’s response to the resident’s concerns about threats of violence from a neighbour. The reported lack of reasonable adjustments and support provided by the landlord. The landlord’s response to the resident’s request to …
Torus62 Limited (202115339)
The complaint is about the landlord’s handling of the resident’s concerns about being exposed to and the presence of asbestos in his property and his subsequent request to be re-housed.
Basildon Borough Council (202115819)
This complaint is about the landlord’s handling of the resident’s request for the gas pipes to be relocated.
Bolton at Home Limited (202207243)
The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour and her request for a managed move.
Clarion Housing Association Limited (202128461)
The complaint is about how the landlord handled the resident’s concerns about a security gate installation. The Ombudsman has also considered the landlord’s complaint handling.
Southwark Council (202102035)
The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour, and; response to reports regarding staff conduct.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)