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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "london" × Outcome: No_Maladministration ×

Showing 146 of 16,595 decisions matching "london"

Decisions

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24 Mar 2023 No Maladministration London Borough of Hackney (202209118) Case 202209118 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of remedial works following a wet room leak. 28 Feb 2023 No Maladministration London & Quadrant Housing Trust (202002926) Case 202002926 · ASB/Abuse/Nuisance The complaint is about The landlord’s handling of reports of anti-social behaviour from the resident and her neighbour. The landlord’s … 20 Jan 2023 No Maladministration London Borough of Ealing (202014662) Case 202014662 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord's handling of his complaints of Anti Social Behaviour (“ASB”) by neighbours and the … 18 Jan 2023 No Maladministration Haringey London Borough Council (202127394) Case 202127394 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s application to succeed the tenancy of their late father. 28 Nov 2022 No Maladministration London Borough of Redbridge (202106556) Case 202106556 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. The conduct of its staff. 31 Oct 2022 No Maladministration London Borough of Hackney (202114496) Case 202114496 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to succeed the tenancy of the property. 28 Oct 2022 No Maladministration Haringey London Borough Council (202116739) Case 202116739 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about: The major works at her property. Her decant … 11 Oct 2022 No Maladministration London & Quadrant Housing Trust (202200817) Case 202200817 · Financial The complaint is about the landlord’s handling of the resident’s water bill rebate. 10 Oct 2022 No Maladministration London & Quadrant Housing Trust (202200575) Case 202200575 · Financial The complaint is about: The landlord’s decision not to waive the resident’s rent arrears. The landlord’s handling of the resident’s … 10 Oct 2022 No Maladministration London & Quadrant Housing Trust (202206325) Case 202206325 · Estate Management REPORT COMPLAINT 202206325 London & Quadrant Housing Trust 10 October 2022 Our approach The Housing Ombudsman’s approach to investigating and … 4 Oct 2022 No Maladministration London Borough of Hackney (202102823) Case 202102823 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about windows being renewed during Covid-19 lockdown. 3 Oct 2022 No Maladministration London & Quadrant Housing Trust (202012626) Case 202012626 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of: reports of a pest infestation; reports of damp and mould; reports of … 8 Sep 2022 No Maladministration London & Quadrant Housing Trust (202105979) Case 202105979 · Financial The complaint is about the landlord’s response to the resident about: the building maintenance and fire safety. the service charges … 25 Aug 2022 No Maladministration Haringey London Borough Council (202128345) Case 202128345 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks 1 Aug 2022 No Maladministration London & Quadrant Housing Trust (202122952) Case 202122952 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damage to the bedroom window; complaints handling. 1 Jul 2022 No Maladministration London & Quadrant Housing Trust (202013213) Case 202013213 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in her property. 24 Jun 2022 No Maladministration London & Quadrant Housing Trust (202008433) Case 202008433 · Estate Management REPORT COMPLAINT 202008433 London & Quadrant Housing Trust 24 June 2022 Our approach The Housing Ombudsman’s approach to investigating and … 9 Jun 2022 No Maladministration London Borough of Hackney (202125238) Case 202125238 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, specifically of dogs being on the … 3 May 2022 No Maladministration London Borough of Hillingdon (202104614) Case 202104614 · Estate Management The complaint is about the landlord’s replacement of lighting in the area around the resident’s property and the effect this … 28 Mar 2022 No Maladministration London & Quadrant Housing Trust (202017301) Case 202017301 · Financial The complaint is about the landlord’s response to the resident’s concerns about: The level of service charges; and Charges for … 28 Mar 2022 No Maladministration London & Quadrant Housing Trust (202103887) Case 202103887 · Old Property Condition migrated-2025 REPORT COMPLAINT 202103887 London & Quadrant Housing Trust 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and … 14 Mar 2022 No Maladministration London & Quadrant Housing Trust (202108067) Case 202108067 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be rehoused. 23 Feb 2022 No Maladministration London & Quadrant Housing Trust (202005112) Case 202005112 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Broken lift and intercom at the property and … 4 Feb 2022 No Maladministration London & Quadrant Housing Trust (202100263) Case 202100263 · Managing Relations The complaint was about: The landlord’s response to the resident’s report of a leak onto her balcony. The resident’s reports … 13 Jan 2022 No Maladministration London & Quadrant Housing Trust (202109177) Case 202109177 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a broken front fence. The associated complaint handling. 21 Dec 2021 No Maladministration London & Quadrant Housing Trust (202104345) Case 202104345 · Estate Management The complaint is about: the level of service charge for ground maintenance. the landlord’s response to the resident’s reports of … 15 Dec 2021 No Maladministration London Borough of Hillingdon (202109303) Case 202109303 · Estate Management The complaint is about the landlord’s response to the resident’s reporting of: Several repairs issues. A rodent infestation. 30 Nov 2021 No Maladministration London & Quadrant Housing Trust (202105318) Case 202105318 · Moving/Buying/Selling Home The complaint refers to: The landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s … 16 Nov 2021 No Maladministration London & Quadrant Housing Trust (202003307) Case 202003307 · Occupancy Rights The complaint is about the landlord’s response to the resident’s: request to succeed her late father’s tenancy. concerns about the … 9 Nov 2021 No Maladministration London & Quadrant Housing Trust (202014974) Case 202014974 · Managing Relations The complaint is about: The landlord’s handling of the resident’s application for re-housing. The landlord’s associated complaint handling. The landlord … 21 Oct 2021 No Maladministration London & Quadrant Housing Trust (202001148) Case 202001148 · Estate Management This complaint is about the landlord’s refusal to provide the resident with access to allow them to park in their … 10 Sep 2021 No Maladministration London & Quadrant Housing Trust (L&Q) (202012737) Case 202012737 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s requests for it to replace her poorly performing heating system. 3 Sep 2021 No Maladministration London & Quadrant Housing Trust (202011249) Case 202011249 · Old Property Condition migrated-2025 REPORT COMPLAINT 202011249 London & Quadrant Housing Trust 2 September 2021 Our approach The Housing Ombudsman’s approach to investigating and … 1 Sep 2021 No Maladministration London & Quadrant Housing Trust (202012367) Case 202012367 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns over fire safety in her property. Response to the … 30 Jul 2021 No Maladministration London Borough of Hackney (202012302) Case 202012302 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs to the property, involving plumbing leaks, damp, and asbestos. The landlord’s … 21 Jul 2021 No Maladministration London & Quadrant Housing Trust (202009045) Case 202009045 · Financial The complaint refers to: The landlord’s handling of repairs following a leak from the roof of the resident’s building. The … 6 Jul 2021 No Maladministration London Borough of Redbridge (202014608) Case 202014608 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 29 Mar 2021 No Maladministration London & Quadrant Housing Trust (202000937) Case 202000937 · Old Outside HOS Jurisdiction categories The complaint is about the landlord’s response to the resident’s requests about: Additional security, lighting and CCTV following a burglary. … 8 Mar 2021 No Maladministration London & Quadrant Housing Trust (202001649) Case 202001649 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange. 29 Jan 2021 No Maladministration Islington Council (202000921) Case 202000921 · Local Authority / ALMO or TMO REPORT COMPLAINT 202000921 London Borough of Islington 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jan 2021 No Maladministration London Borough of Sutton (201908725) Case 201908725 This complaint is about: The landlord’s response to the resident’s concerns about the property above being used as temporary accommodation. … 27 Jan 2021 No Maladministration London & Quadrant Housing Trust (202000464) Case 202000464 · Old Charges categories The complaint is about: the landlord’s handling of repairs to the communal areas of the building the property is situated … 5 Jan 2021 No Maladministration London Borough of Hillingdon (202000105) Case 202000105 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports regarding: multiple instances of water ingress at his property … 21 Dec 2020 No Maladministration London & Quadrant H T (201909582) Case 201909582 The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (‘ASB’) from her neighbour. 18 Dec 2020 No Maladministration London & Quadrant Housing Trust (202004540) Case 202004540 · ASB/Abuse/Nuisance This complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data in relation … 7 Dec 2020 No Maladministration London Borough of Hackney (202001866) Case 202001866 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to a report of vandalism of the resident’s vehicle and her subsequent request …