London Borough of Ealing (202231142)
The complaint is about the landlord’s: Handling of reported damp and mould at the property. Handling of the resident’s request to be rehomed
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (L&Q) (202308819)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs following a leak to the bedroom. Reports of repairs to the windows. Reports of recurring boiler failures resulting in loss of heating and hot water. Reports of pest infestations. Concerns about bare concrete floors in the property. …
London & Quadrant Housing Trust (L&Q) (202229276)
The complaint is about the landlord’s response to the resident’s: Reports of an inadequate hot water system. Request for a replacement boiler.
Haringey London Borough Council (202108819)
The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to the resident’s concerns of its use of the sinking fund.
London Borough of Hillingdon (202204024)
The complaint is about the landlord’s handling of: Repairs to the thermostat, radiators, and boiler. The resident’s associated complaint and compensation request.
London & Quadrant Housing Trust (L&Q) (202300292)
The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the associated complaint.
London & Quadrant Housing Trust (L&Q) (202127006)
The landlords: Decision not to further investigate the resident’s complaint from November 2018. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202222022)
The complaint is about the landlord’s response to: A previous agreement regarding contractors attending the resident’s property. External decorating to windows and doors as part of its major works programme. Repairs to the front and rear doors. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
London & Quadrant Housing Trust (L&Q) (202123362)
The complaint is about the landlord’s requirement that the resident sell their caravan prior to exchange of contracts for the purchase of their shared ownership property. The Ombudsman will consider the landlord’s communication and complaint handling.
London & Quadrant Housing Trust (L&Q) (202124242)
This complaint is about the landlord’s: Response to the leaseholder’s concerns about its ground rent and lease extension practices; Complaint handling.
London & Quadrant Housing Trust (L&Q) (202212381)
The complaint is about the landlord’s response to the resident’s request to remove a shower cubicle and install a bath in her property. The Ombudsman has also considered the landlord’s handling of the formal complaint.
London & Quadrant Housing Trust (L&Q) (202118974)
The complaint is about the landlord’s handling of the resident’s: Reports of the lack of heating and hot water. Various repair reports regarding the property. Reports of fly-tipping. Request to move to an alternative property.
London & Quadrant Housing Trust (L&Q) (202200127)
The complaint is about the landlord’s handling of the resident’s: reports of her neighbours’ smoke entering her home; reports of various repairs and historical anti-social behaviour; the associated complaint.
London & Quadrant Housing Trust (L&Q) (202107935)
The complaint is about the time taken to complete the sale of the resident's property.
Haringey London Borough Council (202114994)
The resident’s complaint is about the landlord’s handling of: the resident’s concerns about its effective management of water tanks (including maintenance and whether an alternative supply should be provided); the resident’s queries about the service charges for the water tanks; communication and complaints handling related to the above two issues.
London Borough of Barnet (202104957)
The complaint is about the landlord’s handling of the resident’s reports of: Noise from the pipes in the property. Defects to the door entry system and the rear communal door. Cleaning issues in relation to the communal areas. Other defects to the communal areas of the block. The removal of …
London Borough of Hackney (202004917)
This complaint is about the landlord’s handling of: the resident’s request for compensation following the flooding of her property, and. related repairs to the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
London Borough of Harrow (202112709)
The complaint is about: The resident’s allegation that the landlord breached General Data Protection Regulations (GDPR). The landlord’s response to the resident’s complaint about the conduct of its staff member.
Haringey London Borough Council (202110720)
The complaint is about: The landlord’s communication with the leaseholder about its insurance cover. The landlord’s response to the leaseholder’s request that he be reimbursed by the landlord for loss of rental income and the cost of re-installation of the property’s electrical supply.
London & Quadrant Housing Trust (L&Q) (202101343)
The complaint is about the landlord’s handling of reports of damp and mould and the residents subsequent request for compensation. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202204734)
The complaint is about: The landlord’s response to the resident’s concerns about the wait time for a direct let move. The landlord’s complaint handling.
London Borough of Brent (202203503)
The complaint is about the landlord’s handling of the resident’s reports of vibration and humming in her home.
London Borough of Hackney (202209118)
The complaint is about the landlord's handling of remedial works following a wet room leak.
London & Quadrant Housing Trust (202002926)
The complaint is about The landlord’s handling of reports of anti-social behaviour from the resident and her neighbour. The landlord’s handling of the subsequent complaint.
London Borough of Ealing (202014662)
The resident’s complaint is about the landlord's handling of his complaints of Anti Social Behaviour (“ASB”) by neighbours and the impact of the neighbours smoking.
Haringey London Borough Council (202127394)
The complaint is about the landlord’s handling of the resident’s application to succeed the tenancy of their late father.
London Borough of Redbridge (202106556)
The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. The conduct of its staff.
London Borough of Hackney (202114496)
The complaint is about the landlord’s handling of the resident’s request to succeed the tenancy of the property.
Haringey London Borough Council (202116739)
The complaint is about the landlord’s response to the resident’s reports about: The major works at her property. Her decant from the property whilst works progressed.
London & Quadrant Housing Trust (202200817)
The complaint is about the landlord’s handling of the resident’s water bill rebate.
London & Quadrant Housing Trust (202200575)
The complaint is about: The landlord’s decision not to waive the resident’s rent arrears. The landlord’s handling of the resident’s rehousing request. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202206325)
REPORT COMPLAINT 202206325 London & Quadrant Housing Trust 10 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
London Borough of Hackney (202102823)
The complaint is about the landlord’s response to the resident’s concerns about windows being renewed during Covid-19 lockdown.
London & Quadrant Housing Trust (202012626)
The resident complains about the landlord’s handling of: reports of a pest infestation; reports of damp and mould; reports of ASB, and; The condition/replacement of windows and doors in the property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202105979)
The complaint is about the landlord’s response to the resident about: the building maintenance and fire safety. the service charges and a request for a refund.
Haringey London Borough Council (202128345)
The complaint is about the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks
London & Quadrant Housing Trust (202122952)
The complaint is about the landlord’s: response to the resident’s reports of damage to the bedroom window; complaints handling.
London & Quadrant Housing Trust (202013213)
The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in her property.
London & Quadrant Housing Trust (202008433)
REPORT COMPLAINT 202008433 London & Quadrant Housing Trust 24 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
London Borough of Hackney (202125238)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, specifically of dogs being on the estate.
London Borough of Hillingdon (202104614)
The complaint is about the landlord’s replacement of lighting in the area around the resident’s property and the effect this has had on him.
London & Quadrant Housing Trust (202017301)
The complaint is about the landlord’s response to the resident’s concerns about: The level of service charges; and Charges for services she alleges she was not receiving.
London & Quadrant Housing Trust (202103887)
REPORT COMPLAINT 202103887 London & Quadrant Housing Trust 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
London & Quadrant Housing Trust (202108067)
The complaint is about the landlord’s handling of the resident’s request to be rehoused.
London & Quadrant Housing Trust (202005112)
The complaint is about the landlord’s response to the resident’s reports of: Broken lift and intercom at the property and the amount of compensation offered. Handling of rent arrears. Adding her husband as an occupant to the tenancy agreement. The landlord’s complaint handling.
London & Quadrant Housing Trust (202100263)
The complaint was about: The landlord’s response to the resident’s report of a leak onto her balcony. The resident’s reports of staff conduct, including victimisation and discrimination. The landlord’s complaint handling including the level of compensation.
London & Quadrant Housing Trust (202109177)
The complaint is about the landlord’s handling of: The resident’s report of a broken front fence. The associated complaint handling.
London & Quadrant Housing Trust (202104345)
The complaint is about: the level of service charge for ground maintenance. the landlord’s response to the resident’s reports of services not provided.
London Borough of Hillingdon (202109303)
The complaint is about the landlord’s response to the resident’s reporting of: Several repairs issues. A rodent infestation.
London & Quadrant Housing Trust (202105318)
The complaint refers to: The landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s handling of the resident’s concerns regarding overcrowding and her request to be transferred.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)