Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "borough" × Outcome: No_Maladministration ×

Showing 212 of 16,595 decisions matching "borough"

Decisions

Most recent first
19 May 2023 No Maladministration Gateshead Metropolitan Borough Council (202203518) Case 202203518 · Managing Relations The complaint concerns: The landlord’s decision not to compensate the resident for plastering work she carried out in the property. … 12 May 2023 No Maladministration Royal Borough of Kensington and Chelsea (202125655) Case 202125655 · Managing Relations The complaint is about the landlord’s handling of the resident’s: housing application; concerns about discrimination and less favourable treatment in … 3 May 2023 No Maladministration London Borough of Harrow (202112709) Case 202112709 · Information and data management The complaint is about: The resident’s allegation that the landlord breached General Data Protection Regulations (GDPR). The landlord’s response to … 2 May 2023 No Maladministration Colchester Borough Council (202214451) Case 202214451 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports about a neighbour’s cat entering her home and garden. … 27 Apr 2023 No Maladministration Haringey London Borough Council (202110720) Case 202110720 · Financial The complaint is about: The landlord’s communication with the leaseholder about its insurance cover. The landlord’s response to the leaseholder’s … 24 Apr 2023 No Maladministration Welwyn Hatfield Borough Council (202120726) Case 202120726 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to allegations of anti-social behaviour (ASB) made about the resident by her neighbour. … 4 Apr 2023 No Maladministration High Peak Borough Council (202205626) Case 202205626 · ASB/Abuse/Nuisance The complaint is about: The landlord’s decision to send a letter to the resident about his behaviour and handling of … 24 Mar 2023 No Maladministration London Borough of Brent (202203503) Case 202203503 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of vibration and humming in her home. 24 Mar 2023 No Maladministration London Borough of Hackney (202209118) Case 202209118 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of remedial works following a wet room leak. 3 Mar 2023 No Maladministration Royal Borough of Kensington and Chelsea (202209304) Case 202209304 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of strong odours coming into her property from the property … 28 Feb 2023 No Maladministration Ashford Borough Council (202106882) Case 202106882 · Managing Relations The resident’s complaint is about the landlord’s handling of the kitchen replacement. This includes the following concerns: Disrespect shown to … 27 Feb 2023 No Maladministration Gateshead Metropolitan Borough Council (202212658) Case 202212658 · Old Property Condition migrated-2025 The complaint is about: The delays in the rewiring of the resident’s property The landlord’s decision to not renew the … 15 Feb 2023 No Maladministration Swindon Borough Council (202213848) Case 202213848 · Managing Relations The complaint is about the landlord’s handling of the resident’s allegations that its operative damaged her fence. 9 Feb 2023 No Maladministration Royal Borough of Kensington and Chelsea (202119574) Case 202119574 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s security concerns for the building. 9 Feb 2023 No Maladministration Sandwell Metropolitan Borough Council (202211526) Case 202211526 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of the resident’s: Concerns about a change to its tenancy conditions, specifically related … 20 Jan 2023 No Maladministration London Borough of Ealing (202014662) Case 202014662 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord's handling of his complaints of Anti Social Behaviour (“ASB”) by neighbours and the … 18 Jan 2023 No Maladministration Haringey London Borough Council (202127394) Case 202127394 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s application to succeed the tenancy of their late father. 15 Dec 2022 No Maladministration Rochdale Boroughwide Housing Limited (202121470) Case 202121470 · Managing Relations This complaint is about the landlord’s: handling of a rodent infestation; complaint handling. 8 Dec 2022 No Maladministration Barnsley Metropolitan Borough Council (202126833) Case 202126833 · Estate Management The complaint is about the landlord’s decision to remove trees from a garden area outside the resident’s property. 28 Nov 2022 No Maladministration London Borough of Redbridge (202106556) Case 202106556 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. The conduct of its staff. 28 Nov 2022 No Maladministration Tamworth Borough Council (202207084) Case 202207084 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request for its debris removal recharge to her after she … 22 Nov 2022 No Maladministration Ipswich Borough Council (202118420) Case 202118420 · Moving/Buying/Selling Home The resident complains about the condition of the property upon assignment by mutual exchange. This resident has also complaint about … 3 Nov 2022 No Maladministration Brentwood Borough Council (202013898) Case 202013898 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for: Adaptations to the property. Removal of garden debris. 31 Oct 2022 No Maladministration London Borough of Hackney (202114496) Case 202114496 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to succeed the tenancy of the property. 28 Oct 2022 No Maladministration Haringey London Borough Council (202116739) Case 202116739 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about: The major works at her property. Her decant … 28 Oct 2022 No Maladministration Rochdale Boroughwide Housing Limited (202205649) Case 202205649 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: a missed repairs appointment; the conduct of a … 13 Oct 2022 No Maladministration Crawley Borough Council (202201938) Case 202201938 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns that a sensitive let was not enforced. The landlord’s … 5 Oct 2022 No Maladministration Royal Borough of Kensington and Chelsea (202010924) Case 202010924 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of damp and mould in the property including the resident’s reports of damage … 4 Oct 2022 No Maladministration London Borough of Hackney (202102823) Case 202102823 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about windows being renewed during Covid-19 lockdown. 30 Sep 2022 No Maladministration Rochdale Boroughwide Housing Limited (202201992) Case 202201992 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of repairs to the resident’s heating system and her subsequent request … 5 Sep 2022 No Maladministration Wokingham Borough Council (202108469) Case 202108469 · Managing Relations The complaint is about the tone and content of the landlord’s warning letter to the resident, and an associated email. 31 Aug 2022 No Maladministration Royal Borough of Kensington and Chelsea (202120109) Case 202120109 · Financial The complaint is about the landlord's response to the resident’s queries about rent arrears on her account. 26 Aug 2022 No Maladministration Dartford Borough Council (202108863) Case 202108863 · Financial Complaint is about the landlord’s decision to recharge the resident for proposed works to a shed roof. 25 Aug 2022 No Maladministration Haringey London Borough Council (202128345) Case 202128345 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks 9 Aug 2022 No Maladministration Chesterfield Borough Council (202109856) Case 202109856 · ASB/Abuse/Nuisance The complaint was about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) including the request for a … 9 Aug 2022 No Maladministration Royal Borough of Kensington and Chelsea (202113652) Case 202113652 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports of noise nuisance from neighbouring properties. 4 Aug 2022 No Maladministration Tamworth Borough Council (202119843) Case 202119843 · Old Property Condition migrated-2025 The complaint concerns: Historical reports made by the resident of subsidence in the property. Repair work done to the property … 29 Jul 2022 No Maladministration Barnsley Metropolitan Borough Council (202015889) Case 202015889 · Financial The complaint is about the landlord’s response to the resident’s reports of it being at fault in relation to a … 27 Jun 2022 No Maladministration Dudley Metropolitan Borough Council (202119575) Case 202119575 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to plaster a room at her property. 27 Jun 2022 No Maladministration Tamworth Borough Council (202115860) Case 202115860 · Old Property Condition migrated-2025 The Complaint is about the landlord’s handling of repairs to the resident’s WC and consequent interruption to his water supply. 10 Jun 2022 No Maladministration Sandwell Metropolitan Borough Council (202115332) Case 202115332 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to reports of asbestos in the property. The landlord’s handling of the associated … 9 Jun 2022 No Maladministration London Borough of Hackney (202125238) Case 202125238 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, specifically of dogs being on the … 27 May 2022 No Maladministration Rotherham Metropolitan Borough Council (202113082) Case 202113082 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour. 25 May 2022 No Maladministration Dudley Metropolitan Borough Council (202113474) Case 202113474 · Old Property Condition migrated-2025 The complaint concerns the condition of the property when the resident moved in, following a mutual exchange. 24 May 2022 No Maladministration Royal Borough of Kensington and Chelsea (202122327) Case 202122327 · Financial The complaint is about: 13 May 2022 No Maladministration Sandwell Metropolitan Borough Council (202104914) Case 202104914 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour, including: parking … 12 May 2022 No Maladministration Brentwood Borough Council (202103090) Case 202103090 · Estate Management The complaint is about: 3 May 2022 No Maladministration London Borough of Hillingdon (202104614) Case 202104614 · Estate Management The complaint is about the landlord’s replacement of lighting in the area around the resident’s property and the effect this … 26 Apr 2022 No Maladministration Gateshead Metropolitan Borough Council (202004688) Case 202004688 · ASB/Abuse/Nuisance The resident complaint is about the landlord’s handling of reports of anti social behaviour (“ASB”) by a neighbour and its … 22 Apr 2022 No Maladministration Sandwell Metropolitan Borough Council (202110281) Case 202110281 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The associated …