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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

Browse by year

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "assured" × Outcome: No_Maladministration ×

Showing 111 of 16,595 decisions matching "assured"

Decisions

Most recent first

23 Oct 2025 No Maladministration Aster Group Limited (202328085) Case 202328085 · ASB/Abuse/Nuisance Decision Case ID 202328085 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Oct 2025 No Maladministration Clarion Housing Association Limited (202412747) Case 202412747 · Managing Relations Decision Case ID 202412747 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 No Maladministration The Community Housing Group Limited (202341258) Case 202341258 · Managing Relations Decision Case ID 202341258 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 20 Oct 2025 No Maladministration Thirteen Housing Group Limited (202502875) Case 202502875 · Financial Decision Case ID 202502875 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Oct 2025 No Maladministration Ocean Housing Limited (202339274) Case 202339274 · ASB/Abuse/Nuisance Decision Case ID 202339274 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 16 Oct 2025 No Maladministration Home Group Limited (202428480) Case 202428480 · Financial Decision Case ID 202428480 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 … 16 Oct 2025 No Maladministration London & Quadrant Housing Trust (202341595) Case 202341595 · Managing Relations Decision Case ID 202341595 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 14 Oct 2025 No Maladministration Progress Housing Association Limited (202323072) Case 202323072 · ASB/Abuse/Nuisance Decision Case ID 202323072 Decision type Investigation Landlord Progress Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 14 Oct 2025 No Maladministration Square Building Trust Limited (202417742) Case 202417742 · Estate Management Decision Case ID 202417742 Decision type Investigation Landlord Square Building Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Oct 2025 No Maladministration Southern Housing (202429762) Case 202429762 · Managing Relations Decision Case ID 202429762 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 … 9 Oct 2025 No Maladministration Believe Housing Limited (202426844) Case 202426844 · Managing Relations Decision Case ID 202426844 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 …