Waverley Borough Council (202217773)
The complaint is about the landlord's decision to use part of a communal car park as a storage and welfare area for its contractor.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Optivo (now Southern Housing) (202218356)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Wythenshawe Community Housing Group (2) Limited (202117043)
The complaint is about the landlord’s handling of the resident’s rent account.
North Tyneside Council (202122001)
The complaint is about the landlord’s handling of the resident’s: Allegations of assault by a member of staff. Reports of cracks in the property. Reports of damp and mould. Request to be rehoused.
Peabody Trust (202120741)
The complaint is about the landlord’s response to the resident’s concerns regarding the installation of fibre optic internet in the building in which he owns a property. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Southern Housing Group Limited (202224867)
The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) and her requests to be rehoused.
North Tyneside Council (202219748)
The complaint is about the landlord’s response to the resident’s concerns about: Sounds from his toilet. Multiple staff attending a repair appointment.
One Vision Housing Limited (202216643)
The complaint is about the landlord’s response to the resident’s reports of noise and vibration.
Your Housing Limited (202205147)
The complaint is about the landlord’s response to the resident’s: Reports of noise nuisance. Reports of other types of antisocial-related behaviour (ASB). Request for rehousing.
NSAH (Alliance Homes) Limited (202214183)
The complaint is about the landlord’s response to the resident’s request for repairs and adaptations to the outhouse shed and toilet.
Thirteen Housing Group Limited (202216797)
The complaint is about the landlord’s response to the resident’s concerns about staff conduct.
Notting Hill Genesis (NHG) (202217131)
The complaint is about: The landlord’s response to the resident’s request for information about her service charges. The landlord’s response to the resident’s concerns about the frequency and standard of cleaning in the communal areas of the property. The landlord’s complaints handling.
Camden Council (202127652)
This complaint is about the landlord’s: Handling of reports of noise from the resident. Response to the resident’s complaint.
The Riverside Group Limited (202214157)
The complaint is about the landlord’s handling of repairs to the resident’s kitchen following a leak.
Bristol City Council (202217447)
The complaint is about the landlord’s response to the request for a replacement kitchen.
Tower Hamlets Council (202232573)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; associated complaint.
Southern Housing Group Limited (202218710)
The complaint is about the landlord’s handling of the resident’s request to end his joint tenancy and be transferred to alternative accommodation.
Coastline Housing Limited (202225100)
The complaint is about the landlord’s: handling of the applicant’s housing application; response to the applicant’s concerns about banding; and handling of the complaint.
Hammersmith and Fulham Council (202211844)
The complaint is about the landlord’s: Handling of repairs to the resident’s floor, and; Complaint handling.
Royal Borough of Kensington and Chelsea (202217632)
The complaint concerns the resident’s requests for the landlord to: Remove shelving from the property and replace it with a built-in wardrobe. Amend the postcode on the tenancy agreement.
Lambeth Council (202217219)
The complaint is about the landlord’s response to the resident’s request for compensation for damage to her carpets.
London & Quadrant Housing Trust (L&Q) (202123362)
The complaint is about the landlord’s requirement that the resident sell their caravan prior to exchange of contracts for the purchase of their shared ownership property. The Ombudsman will consider the landlord’s communication and complaint handling.
Abri Group Limited (202120406)
The complaint is about: The landlord’s handling of the resident’s reports of racial harassment. The landlord’s response to the resident’s reports of discrimination in its handling of racial harassment. The landlord’s response to the resident’s request for CCTV to be installed in the area. The landlord’s handling of reported repairs …
Golding Homes Limited (202217726)
The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s request for compensation in relation to the reported damp and mould. The resident’s concerns about the condition of the kitchen.
Metropolitan Thames Valley Housing (MTV) (202213217)
This complaint is about the landlord’s handling of: The resident’s reports of issues with external grounds maintenance. The associated complaint.
The Guinness Partnership Limited (202209839)
The complaint is regarding the landlord’s handling of the resident's request for remedial works to the garden.
Torus62 Limited (202224281)
The complaint is about: The landlord’s handling of the resident’s reports of damage to her mobility scooter. The landlord’s provision of suitable storage for mobility scooters. The landlord’s complaint handling.
Birmingham City Council (202118753)
The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Allegations that it was trying to evict him. Complaints.
London & Quadrant Housing Trust (L&Q) (202124242)
This complaint is about the landlord’s: Response to the leaseholder’s concerns about its ground rent and lease extension practices; Complaint handling.
The Abbeyfield Society (202127722)
The complaint is about the landlord’s response to: The resident’s concerns about the fire safety issues related to a stairlift in the property and the external fire escape. The resident’s concerns about the suitability of a neighbouring tenant in the building. The resident’s concerns about the treatment of staff in …
Lambeth Council (202112413)
The complaint is about the landlord’s handling of the resident’s succession to his late mother’s tenancy.
Midland Heart Limited (202224636)
The complaint is about the landlord’s handling of decoration works.
Notting Hill Genesis (NHG) (202104963)
The resident’s complaint is about the landlord’s handling of: The resident’s Subject Access Request. His reports of pests and requests for associated works. His temporary decant request. Its communication during handover of cases between staff. This service has also considered the landlord’s complaint handling.
Wandsworth Council (202218821)
The complaint is about the landlord’s handling of: repairs to address water penetration from the roof; a compensation request for rental income loss due to incomplete roof repairs, and; the complaint made.
Bromford Housing Association Limited (202216237)
The complaint is about the landlord’s: response to the resident’s report of a leak; complaints handling.
Sanctuary Housing Association (202214318)
The complaint is about: The landlord's handling of repairs to the resident’s solar panels. The landlord’s handling of the resident’s complaint about its disposal of her belongings, following a fire in the property.
Wythenshawe Community Housing Group Limited (202210636)
The complaint is about the landlord’s handling of the resident’s housing application.
Karbon Homes Limited (202206544)
The complaint is about the landlord’s handling of reports of noise nuisance and antisocial behaviour (ASB) by his neighbour. The Ombudsman has also considered the landlord’s complaint handling.
Mount Green Housing Association Limited (202220870)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and request for compensation.
Thurrock Council (202128098)
The complaint is about the landlord’s handling of: The resident’s reports of structural issues at the property. The associated complaint.
Midland Heart Limited (202216507)
The complaint is about the landlord’s: Response to the resident’s concerns about his address. Handling of direct offers of accommodation to the resident. Complaint handling.
Barnsley Metropolitan Borough Council (202127147)
This complaint is about the landlord’s decision not to renew the resident’s kitchen and bathroom.
Broadland Housing Association Limited (202211606)
The complaint is about the landlord's handling of the resident’s request to: Install solar panels at the property. Move to a property that had solar panels or a property where he would be allowed to install solar panels.
Brighton and Hove City Council (202218635)
REPORT COMPLAINT 202218635 Brighton and Hove City Council 11 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Thurrock Council (202218825)
The complaint is about the landlord’s handling of the resident’s concerns regarding subsidence and the request for a full structural survey to be completed.
Notting Hill Genesis (NHG) (202122911)
The complaint is about: The theft of the resident’s bicycle from a shared bicycle store in 2017. The landlord’s response to the resident about his service charge arrears. The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202212381)
The complaint is about the landlord’s response to the resident’s request to remove a shower cubicle and install a bath in her property. The Ombudsman has also considered the landlord’s handling of the formal complaint.
Tower Hamlets Homes (202216444)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from the above property.
Trafford Housing Trust Limited (202218381)
The complaint is about the landlord’s handling of its request that the resident remove items from the communal area of her property.
MHS Homes Ltd (202203803)
The resident complains about the landlord’s handling of reports of smoking within the block.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)