Victory Housing Trust (202205475)
The complaint is about the landlord’s handling of the allocation process for the property, particularly staff conduct, room dimensions, and its advice on refusal of an offer of a property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Believe Housing Limited (202124486)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour by his neighbour.
Nottingham City Homes Registered Provider Limited (202200629)
The complaint is about the landlord’s response to the resident’s reports of lift breakdowns.
Midland Heart Limited (202127586)
The complaint is about the landlord’s response to the resident’s: reports regarding window repairs; request for compensation for increased heating costs.
Incommunities Limited (202104446)
The landlord’s response to the resident’s: Reports of the condition of the property on letting. Reports of repairs to the resident’s property, including missed appointments. Request for communication through her advocate. Reports about staff conduct. Reports of discrimination. Reports of anti-social behaviour (ASB). The resident’s subject access request (SAR).
Crawley Borough Council (202201938)
The complaint is about: The landlord’s response to the resident’s concerns that a sensitive let was not enforced. The landlord’s response to the resident’s reports of noise nuisance.
London & Quadrant Housing Trust (202200817)
The complaint is about the landlord’s handling of the resident’s water bill rebate.
The Riverside Group Limited (202204973)
The complaint is about the landlord’s handling of the resident’s compensation request for replacement flooring, following water ingress through her front door.
London & Quadrant Housing Trust (202200575)
The complaint is about: The landlord’s decision not to waive the resident’s rent arrears. The landlord’s handling of the resident’s rehousing request. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202206325)
REPORT COMPLAINT 202206325 London & Quadrant Housing Trust 10 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Newham Council (202114253)
The complaint is about the landlord’s response to the resident’s request to have a pressure pump/electric shower installed at the property.
Paragon Asra Housing Limited (202106606)
The complaint is about the landlord’s handling of: The resident’s reports of a leaking toilet. The resident’s request to be re-housed.
Vivid Housing Limited (202014652)
The complaint is about the landlord’s response to the resident’s concerns about: it requesting for the resident to pay the service charge to it directly; its calculation of the service charge.
Clarion Housing Association Limited (202121725)
The complaint is about the landlord’s response to the resident’s concerns about the quality of the carpet in the property.
Royal Borough of Kensington and Chelsea (202010924)
The complaint is about the landlord’s handling of damp and mould in the property including the resident’s reports of damage to personal items. The resident has also complained about: the handling of her request for a transfer on medical grounds. the handling of her homeless application.
The Guinness Partnership Limited (202126599)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
Vivid Housing Limited (202117855)
The complaint is about: The landlord’s handling of the resident’s concerns about the security of the bike shed and his request for the bike shed doors to be upgraded. The associated complaint handling.
London Borough of Hackney (202102823)
The complaint is about the landlord’s response to the resident’s concerns about windows being renewed during Covid-19 lockdown.
Torus62 Limited (202120233)
The complaint is about: The landlord’s response to the resident’s reports that the pipework in her bathroom had been installed incorrectly. The resident’s concern that the property was mis-sold Various repair issues including redecoration of communal areas, gas safety and electrical issues.
Clarion Housing Association Limited (202102884)
The complaint is about the landlord’s refusal of a request for a management transfer.
Home Group Limited (202203575)
The complaint concerns the landlord’s decision to decline to undertake a sound proofing test in the resident’s property.
London & Quadrant Housing Trust (202012626)
The resident complains about the landlord’s handling of: reports of a pest infestation; reports of damp and mould; reports of ASB, and; The condition/replacement of windows and doors in the property. The Ombudsman has also considered the landlord’s complaint handling.
Yorkshire Housing Limited (202203578)
The complaint is about the landlord’s decision to send a solicitor’s letter to the resident to warn him about breaching an injunction made against him.
Ashfield District Council (202200028)
The complaint is about the landlord’s response to the resident’s concerns regarding the boundary hedge at the property.
Camden Council (202126592)
The complaint is about the landlord’s response to the resident’s concerns about the lift being out of service.
Clarion Housing Association Limited (202200310)
The complaint is about the landlord’s response to the resident’s request for a bathroom replacement.
Notting Hill Genesis (202113786)
The complaint is about: The landlord’s response to the resident’s request to be transferred to another property. The landlord’s handling of the resident’s request for adaptations. The landlord’s response to the resident’s request for mobility scooter storage. The landlord’s complaint handling.
Rochdale Boroughwide Housing Limited (202201992)
The complaint is about the landlord’s response to reports of repairs to the resident’s heating system and her subsequent request for compensation.
Sovereign Network Homes (202015554)
The resident’s complaint is about the landlord’s: communication with him using hard copy correspondence; approach to property management of the estate; and employees’ interactions with him.
Vivid Housing Limited (202012617)
The complaint is about the landlord’s response to the resident’s: Reports about anti-social behaviour (‘ASB’) and dog urine. request for a move.
Clarion Housing Association Limited (202016189)
This complaint is about the landlord’s response: to the resident’s report of anti- social behaviour (ASB) from her neighbours. to the resident’s report of staff conduct. to the related complaint.
Community Gateway Association Limited (202127389)
The complaint is about the landlord’s response to the resident’s request to install a boundary fence around her garden.
Lewisham Council (202011375)
The complaint is about: The landlord’s handling of the replacement of the resident’s windows and the amount of compensation offered to the resident in recognition of the delay. The landlord’s complaints handling.
Yorkshire Housing Limited (202200611)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s reports of repairs in the property. The associated complaint.
Citizen Housing (202112942)
The complaint is about: The landlord’s finding that the back boiler and gas fire were unsafe following the annual gas safety check. The landlord’s request to replace the boiler and heating system in the property.
Midland Heart Limited (202113043)
The complaint is about the landlord’s: response to the resident’s request to be rehoused; complaints handling.
Castles & Coasts Housing Association Limited (202116974)
The complaint is about the landlord’s: response to a request to install a driveway to the front of the resident’s property; response to a request for a fence in the resident’s back garden; complaint handling.
Optivo (now Southern Housing) (202112494)
The complaint is about the landlord’s handling of: A request for repairs to the resident’s windows. The resident’s request for the landlord to use a different contractor.
Plus Dane Housing Limited (202126563)
The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation in her property. Boiler repairs.
Westward Housing Group Limited (202117310)
The complaint is about the landlord’s response to the resident’s reports of damage to a garden wall.
Vivid Housing Limited (202127008)
The complaint is about the landlord’s response to the resident’s request to succeed to his late parents’ tenancy.
Midland Heart Limited (202015312)
The complaint is about the landlord’s handling of boiler repairs in the resident’s property since May 2020 and his request for compensation.
Kingston upon Thames Council (202116744)
This complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from several neighbouring properties; The landlord’s complaint handling.
Flagship Housing Group Limited (202101003)
REPORT COMPLAINT 202101003 Flagship Housing Group Limited 15 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Habinteg Housing Association Limited (202002958)
The complaint is about: The landlord’s response to the resident’s reports that the landlord falsified documents. The landlord’s response to the resident’s reports of staff conduct. The landlord’s response to the resident’s request for a move. The landlord’s handling of the resident’s reports of data breaches.
Orbit Housing Association Limited (202121373)
The complaint is about the landlord’s decision to recharge the resident for damage caused to temporary accommodation.
Wandsworth Council (202127222)
The complaint is about the landlord's response to the resident’s concerns about the lift breaking down in the block of flats where he lives.
Guinness Housing Association Limited (202128330)
The complaint concerns how the landlord handled reports of damp and mould in the property and its decision not to offer compensation for damage caused to the resident’s personal items .
Sanctuary Housing Association (202123803)
The complaint concerns: The landlord’s decision to issue a letter and email relating to its intention to begin possession proceedings and its handling of the resident’s concerns about its decision. The amount of compensation offered by the landlord for delays in its complaint handling and providing a copy of the …
East Riding of Yorkshire Council (202120030)
The complaint is about the landlord’s response to the resident’s reports of a pest infestation (sewer flies) in his property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)