London Borough of Hackney (202342863)
The landlord’s handling of reports of a: Leaking pipe in the kitchen and subsequent remedial works. Damp and mould due to the leaking pipe. Complaints handling
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Islington (202336924)
The complaint is about the landlord’s response to the resident’s concerns about the location of gas supply pipes and fire safety.
London Borough of Islington (202402782)
The complaint is about the landlord’s response to the resident’s request for a reasonable adjustment for home visits.
London & Quadrant Housing Trust (202301984)
The resident’s complaint is about the landlord’s handling of: Reports of a leak. The associated complaint.
London Borough of Waltham Forest (202419394)
This complaint is about: The landlord’s response to the resident’s request for central heating pipes to be boxed in. The associated complaint handling.
City of London Corporation (202431587)
The resident’s complaint is about the landlord’s handling of leaks into the property, and the subsequent damage caused. The Ombudsman has also considered the landlord’s complaints handling.
London Borough of Islington (202407787)
The complaint is about the landlord's handling of the resident’s:
London & Quadrant Housing Trust (202421619)
The complaint is about the landlord’s handling of the resident’s concerns about: Staff conduct, communication, policies, culture and services, management of her tenancy agreement, and her vulnerabilities. Complaint handling.
North London Muslim Housing Association Limited (202219364)
This investigation considers the landlord’s response to the reports of leaks, damp and mould, in the resident’s home.
London & Quadrant Housing Trust (202415765)
The complaint is about the landlord’s handling of the resident’s concerns about communal heating charges.
London Borough of Wandsworth (202320361)
The complaint is about the landlord’s handling of the resident’s requests for repairs to the front door entry system.
London Borough of Camden Council (202443612)
The complaint is about the landlord’s response to the resident’s report that a contractor damaged her belongings and her request for compensation.
London & Quadrant Housing Trust (202426458)
The complaint is about the landlord’s handling of the resident’s reports about the lights in the property.
London Borough of Waltham Forest (202445086)
The complaint is about the landlord’s handling of: Repairs to the door entry system. The associated complaint.
London Borough of Islington (202329251)
The complaint is about the landlord’s handling of the resident’s reports about the repair of her front door, renewal of a gas cooker hose and installing double radiators.
London Borough of Hounslow (202423242)
The resident’s complaint is about the landlord’s: Response to the grass not being cut when it should have been. Failure to cut back ivy that was affecting his dog's health. Handling of several of the resident’s complaints.
London Borough of Wandsworth (202329149)
This complaint is about: The landlord’s handling of the resident’s concerns about the lift outages in his block. The level of service charges relating to the lifts and the resident’s liability to pay them.
London & Quadrant Housing Trust (L&Q) (202326538)
The complaint is about the landlord’s handling of parking allocation at the development.
London Borough of Lambeth (202234540)
The complaint is about the landlord’s response to the resident’s request to move to a different borough.
London Borough of Hackney (202328406)
The complaint is about the landlord’s handling of reports of noise nuisance from the upstairs neighbour. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202320940)
The complaint is about the landlord’s handling of the resident’s concerns about: Boiler repair works in the neighbouring property. The installation of lino flooring in the neighbouring property. Conduct by the contractors.
London Borough of Waltham Forest (202436925)
The complaint is about: The landlord’s handling of the resident’s reports of water running from the cistern into the toilet bowl, including his reports that repairs were not initially carried out. The landlord’s response to the resident’s concerns about the advice he was given by the landlord.
London & Quadrant Housing Trust (L&Q) (202319900)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damaged flooring, damp, and mould in the property. Associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202323179)
The complaint is about the landlord’s handling of the resident’s requests for it to: replace the front and back doors. upgrade the heating system.
London Borough of Lambeth (202314858)
REPORT COMPLAINT 202314858 Lambeth Council 29 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London Borough of Barnet (202322862)
The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). Excessive noise transference from the property above.
London Borough of Tower Hamlets (202322850)
The complaint is about the landlord’s handling of the resident’s request for compensation for a missed appointment.
London & Quadrant Housing Trust (L&Q) (202225736)
This complaint is about the landlord’s handling of: The resident’s repair requests relating to the doors, heating system and toilets in the property. The resident’s request for a move on medical grounds. The associated complaint.
London Borough of Havering Council (202416725)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
London Borough of Brent (202325341)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The level of caretaking services provided. The associated complaint.
London Borough of Harrow (202324259)
The complaint is about the landlord’s handling of the removal of asbestos floor tiles from the resident’s flat.
London & Quadrant Housing Trust (202305570)
The complaint is about: the level of service charges. the landlord’s management of the resident’s rent account.
London Borough of Hillingdon (202204344)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.
London Borough of Waltham Forest (202418510)
The complaint is about: The landlord’s handling of the resident’s reports that the landlord did not return some of his phone calls and used withheld phone numbers when it did phone him. The landlord’s handling of the associated complaints.
London Borough of Waltham Forest (202419389)
The complaint is about: The landlord’s response to the resident’s report that he received a neighbour’s gas safety appointment letter in error. The landlord’s handling of the associated complaints.
London & Quadrant Housing Trust (L&Q) (202318342)
The complaint is about the landlord’s handling of: The removal of the resident’s vehicle. The associated complaint.
London Borough of Barnet (202305686)
The complaint is about the landlord’s installation of a new kitchen in the resident’s property.
London Borough of Islington (202301133)
The complaint is about the landlord’s: Handling of reports of inappropriate motorbike parking. Handling of reports of a leak on 3 July 2023.
London Borough of Barnet (202312340)
The complaint is about the landlord’s management of, and charge for, communal heating.
London Borough of Lambeth (202331127)
The complaint is about: The landlord’s handling of the resident’s rehousing application. The landlord’s response to the resident’s reports of: Damp and mould in her property. A sewage smell entering the property. The Ombudsman has also investigated the landlord’s complaints handling.
London & Quadrant Housing Trust (L&Q) (202218346)
The complaint is about the landlord’s response to the resident about: A pest infestation. Works being done to the flat below without notice. His concerns that problems with the property cause him health issues.
London & Quadrant Housing Trust (202305784)
The complaint is about the landlord’s: Decision to issue a notice of seeking possession (NOSP). Handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202227632)
The complaint is about the landlord providing incorrect information about the length of the lease of the resident’s property.
London & Quadrant Housing Trust (L&Q) (202301182)
The complaint is about the landlord’s response to the resident’s enquiries about the estimated service charges for the period 2023 to 2024. This Service has also considered the landlord’s handling of the complaint.
London & Quadrant Housing Trust (L&Q) (202221860)
The complaint is about the landlord’s: Handling of repairs to the loft area following a roof leak. Decision not to repair or replace the worn roofing felt.
London & Quadrant Housing Trust (L&Q) (202314930)
The complaint is about the landlord’s handling of reports of: damp and mould following the completion of repairs. an overflowing rain pipe. The Ombudsman has also looked at the landlord’s complaint handling.
London Borough of Lewisham (202231597)
The complaint is about the landlord’s response to the resident regarding: Her queries and concerns about major works, including refuse, parking and health and safety issues. The consultation before the major works started. A non-functioning kitchen. The temporary toilet facilities. A lack of heating and hot water. A refusal to …
London & Quadrant Housing Trust (L&Q) (202311798)
The complaint is about the landlord’s decision to refuse permission to install a driveway.
London Borough of Islington (202343021)
The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports.
London Borough of Tower Hamlets (202307920)
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its member of staff.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)