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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "london" × Outcome: No_Maladministration ×

Showing 146 of 16,595 decisions matching "london"

Decisions

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22 May 2025 No Maladministration London Borough of Waltham Forest (202436925) Case 202436925 · Responsive repairs/activity The complaint is about: The landlord’s handling of the resident’s reports of water running from the cistern into the toilet … 15 May 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202319900) Case 202319900 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damaged flooring, damp, and mould in the … 15 May 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202323179) Case 202323179 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s requests for it to: replace the front and back doors. … 29 Apr 2025 No Maladministration London Borough of Lambeth (202314858) Case 202314858 · Local Authority / ALMO or TMO REPORT COMPLAINT 202314858 Lambeth Council 29 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 11 Apr 2025 No Maladministration London Borough of Barnet (202322862) Case 202322862 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). Excessive noise transference from the … 3 Apr 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202225736) Case 202225736 · Managing Relations This complaint is about the landlord’s handling of: The resident’s repair requests relating to the doors, heating system and toilets … 31 Mar 2025 No Maladministration London Borough of Havering Council (202416725) Case 202416725 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 26 Mar 2025 No Maladministration London Borough of Brent (202325341) Case 202325341 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The level of caretaking services provided. The … 21 Mar 2025 No Maladministration London Borough of Harrow (202324259) Case 202324259 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the removal of asbestos floor tiles from the resident’s flat. 7 Mar 2025 No Maladministration London & Quadrant Housing Trust (202305570) Case 202305570 · Financial The complaint is about: the level of service charges. the landlord’s management of the resident’s rent account. 28 Feb 2025 No Maladministration London Borough of Hillingdon (202204344) Case 202204344 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 27 Feb 2025 No Maladministration London Borough of Waltham Forest (202418510) Case 202418510 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports that the landlord did not return some of his … 27 Feb 2025 No Maladministration London Borough of Waltham Forest (202419389) Case 202419389 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s report that he received a neighbour’s gas safety appointment letter … 26 Feb 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202318342) Case 202318342 · Estate Management The complaint is about the landlord’s handling of: The removal of the resident’s vehicle. The associated complaint. 25 Feb 2025 No Maladministration London Borough of Barnet (202305686) Case 202305686 · Local Authority / ALMO or TMO The complaint is about the landlord’s installation of a new kitchen in the resident’s property. 25 Feb 2025 No Maladministration London Borough of Islington (202301133) Case 202301133 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of reports of inappropriate motorbike parking. Handling of reports of a leak on … 17 Feb 2025 No Maladministration London Borough of Barnet (202312340) Case 202312340 · Estate Management The complaint is about the landlord’s management of, and charge for, communal heating. 30 Jan 2025 No Maladministration London Borough of Lambeth (202331127) Case 202331127 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s rehousing application. The landlord’s response to the resident’s reports of: … 20 Dec 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202218346) Case 202218346 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: A pest infestation. Works being done to the flat … 29 Nov 2024 No Maladministration London & Quadrant Housing Trust (202305784) Case 202305784 · Financial The complaint is about the landlord’s: Decision to issue a notice of seeking possession (NOSP). Handling of the associated complaint. 25 Nov 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202227632) Case 202227632 · Moving/Buying/Selling Home The complaint is about the landlord providing incorrect information about the length of the lease of the resident’s property. 25 Nov 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202301182) Case 202301182 · Financial The complaint is about the landlord’s response to the resident’s enquiries about the estimated service charges for the period 2023 … 20 Nov 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202221860) Case 202221860 · Old Property Condition categories The complaint is about the landlord’s: Handling of repairs to the loft area following a roof leak. Decision not to … 19 Nov 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202314930) Case 202314930 · Managing Relations The complaint is about the landlord’s handling of reports of: damp and mould following the completion of repairs. an overflowing … 31 Oct 2024 No Maladministration London Borough of Lewisham (202231597) Case 202231597 · Old Property Condition categories The complaint is about the landlord’s response to the resident regarding: Her queries and concerns about major works, including refuse, … 30 Oct 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202311798) Case 202311798 · Estate Management The complaint is about the landlord’s decision to refuse permission to install a driveway. 11 Oct 2024 No Maladministration London Borough of Islington (202343021) Case 202343021 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports. 25 Sep 2024 No Maladministration London Borough of Tower Hamlets (202307920) Case 202307920 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the conduct of its member of staff. 25 Jul 2024 No Maladministration London Borough of Ealing (202231142) Case 202231142 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of reported damp and mould at the property. Handling of the resident’s request … 19 Jul 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202308819) Case 202308819 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs following a leak to the bedroom. Reports … 29 May 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202229276) Case 202229276 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: Reports of an inadequate hot water system. Request for a … 29 Feb 2024 No Maladministration Haringey London Borough Council (202108819) Case 202108819 · Financial The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to … 28 Feb 2024 No Maladministration London Borough of Hillingdon (202204024) Case 202204024 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the thermostat, radiators, and boiler. The resident’s associated complaint and … 6 Nov 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202300292) Case 202300292 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the associated complaint. 13 Oct 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202127006) Case 202127006 · Managing Relations The landlords: Decision not to further investigate the resident’s complaint from November 2018. The associated complaint. 29 Sep 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202222022) Case 202222022 · Information and data management The complaint is about the landlord’s response to: A previous agreement regarding contractors attending the resident’s property. External decorating to … 1 Sep 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202123362) Case 202123362 · Managing Relations The complaint is about the landlord’s requirement that the resident sell their caravan prior to exchange of contracts for the … 30 Aug 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202124242) Case 202124242 · Financial This complaint is about the landlord’s: Response to the leaseholder’s concerns about its ground rent and lease extension practices; Complaint … 8 Aug 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202212381) Case 202212381 · Managing Relations The complaint is about the landlord’s response to the resident’s request to remove a shower cubicle and install a bath … 31 Jul 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202118974) Case 202118974 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of the lack of heating and hot water. Various … 28 Jun 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202200127) Case 202200127 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of her neighbours’ smoke entering her home; reports of … 31 May 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202107935) Case 202107935 · Moving/Buying/Selling Home The complaint is about the time taken to complete the sale of the resident's property. 30 May 2023 No Maladministration Haringey London Borough Council (202114994) Case 202114994 · Financial The resident’s complaint is about the landlord’s handling of: the resident’s concerns about its effective management of water tanks (including … 30 May 2023 No Maladministration London Borough of Barnet (202104957) Case 202104957 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise from the pipes in the property. Defects … 22 May 2023 No Maladministration London Borough of Hackney (202004917) Case 202004917 · Managing Relations This complaint is about the landlord’s handling of: the resident’s request for compensation following the flooding of her property, and. … 3 May 2023 No Maladministration London Borough of Harrow (202112709) Case 202112709 · Information and data management The complaint is about: The resident’s allegation that the landlord breached General Data Protection Regulations (GDPR). The landlord’s response to … 27 Apr 2023 No Maladministration Haringey London Borough Council (202110720) Case 202110720 · Financial The complaint is about: The landlord’s communication with the leaseholder about its insurance cover. The landlord’s response to the leaseholder’s … 20 Apr 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202101343) Case 202101343 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould and the residents subsequent request for compensation. … 31 Mar 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202204734) Case 202204734 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the wait time for a direct let move. … 24 Mar 2023 No Maladministration London Borough of Brent (202203503) Case 202203503 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of vibration and humming in her home.