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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "investigation" × Outcome: No_Maladministration ×

Showing 209 of 16,595 decisions matching "investigation"

Decisions

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28 Jan 2026 No Maladministration Royal Borough of Kensington and Chelsea (202436269) Case 202436269 · Local Authority / ALMO or TMO Decision Case ID 202436269 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO … 28 Jan 2026 No Maladministration Thirteen Housing Group Limited (202440514) Case 202440514 · Old Complaints Handling categories Decision Case ID 202440514 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Jan 2026 No Maladministration Wandle Housing Association Limited (202423257) Case 202423257 · Managing Relations Decision Case ID 202423257 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Jan 2026 No Maladministration Ability Housing Association (202509686) Case 202509686 · Health and Safety (inc. building safety) Decision Case ID 202509686 Decision type Investigation Landlord Ability Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Jan 2026 No Maladministration Clarion Housing Association Limited (202501909) Case 202501909 · Managing Relations Decision Case ID 202501909 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 No Maladministration London & Quadrant Housing Trust (202523925) Case 202523925 · Managing Relations Decision Case ID 202523925 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 23 Jan 2026 No Maladministration Barnsley Metropolitan Borough Council (202431978) Case 202431978 · Local Authority / ALMO or TMO Decision Case ID 202431978 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 22 Jan 2026 No Maladministration Cornwall Housing Limited (202520036) Case 202520036 · Managing Relations Decision Case ID 202520036 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy … 21 Jan 2026 No Maladministration City of Wolverhampton Council (202519732) Case 202519732 · Local Authority / ALMO or TMO Decision Case ID 202519732 Decision type Investigation Landlord City of Wolverhampton Council Landlord type Local Authority / ALMO or TMO … 21 Jan 2026 No Maladministration Clarion Housing Association Limited (202215163) Case 202215163 · Managing Relations Decision Case ID 202215163 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 20 Jan 2026 No Maladministration Brighton and Hove City Council (202407907) Case 202407907 · Local Authority / ALMO or TMO Decision Case ID 202407907 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 20 Jan 2026 No Maladministration London & Quadrant Housing Trust (202521452) Case 202521452 · Managing Relations Decision Case ID 202521452 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 16 Jan 2026 No Maladministration Exeter City Council (202513791) Case 202513791 · Local Authority / ALMO or TMO Decision Case ID 202513791 Decision type Investigation Landlord Exeter City Council Landlord type Local Authority / ALMO or TMO Occupancy … 15 Jan 2026 No Maladministration London & Quadrant Housing Trust (202442705) Case 202442705 · Managing Relations Decision Case ID 202442705 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Jan 2026 No Maladministration London Borough of Islington (202325023) Case 202325023 · Local Authority / ALMO or TMO Decision Case ID 202325023 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 13 Jan 2026 No Maladministration Magenta Living (202338224) Case 202338224 · ASB/Abuse/Nuisance Decision Case ID 202338224 Decision type Investigation Landlord Magenta Living Landlord type Housing Association Occupancy Assured Tenancy Date 13 January … 12 Jan 2026 No Maladministration Freebridge Community Housing Limited (202442334) Case 202442334 · Managing Relations Decision Case ID 202442334 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Jan 2026 No Maladministration Nottingham City Council (202343452) Case 202343452 · Local Authority / ALMO or TMO Decision Case ID 202343452 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 9 … 9 Jan 2026 No Maladministration Weaver Vale Housing Trust Limited (202305105) Case 202305105 · Estate Management Decision Case ID 202305105 Decision type Investigation Landlord Weaver Vale Housing Trust Limited Landlord type Housing Association Occupancy Assured tenancy … 8 Jan 2026 No Maladministration Sandwell Metropolitan Borough Council (202429952) Case 202429952 · Local Authority / ALMO or TMO Decision Case ID 202429952 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date … 7 Jan 2026 No Maladministration Citizen Housing Group Limited (202341297) Case 202341297 · Managing Relations Decision Case ID 202341297 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 7 Jan 2026 No Maladministration Home Group Limited (202511423) Case 202511423 · ASB/Abuse/Nuisance Decision Case ID 202511423 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Jan 2026 No Maladministration LiveWest Homes Limited (202511250) Case 202511250 · Managing Relations Decision Case ID 202511250 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 7 Jan 2026 No Maladministration London Borough of Brent (202338858) Case 202338858 · Local Authority / ALMO or TMO Decision Case ID 202338858 Decision type Investigation Landlord London Borough of Brent Landlord type Local Authority / ALMO or TMO … 6 Jan 2026 No Maladministration London Borough of Islington (202345628) Case 202345628 · Local Authority / ALMO or TMO Decision Case ID 202345628 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 24 Dec 2025 No Maladministration Clarion Housing Association Limited (202403215) Case 202403215 · Managing Relations Decision Case ID 202403215 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 24 … 24 Dec 2025 No Maladministration Mid Devon District Council (202431865) Case 202431865 · Local Authority / ALMO or TMO Decision Case ID 202431865 Decision type Investigation Landlord Mid Devon District Council Landlord type Local Authority / ALMO or TMO … 24 Dec 2025 No Maladministration Platform Housing Group Limited (202316221) Case 202316221 · Managing Relations Decision Case ID 202316221 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 22 Dec 2025 No Maladministration Habinteg Housing Association Limited (202507807) Case 202507807 · ASB/Abuse/Nuisance Decision Case ID 202507807 Decision type Investigation Landlord Habinteg Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 No Maladministration Norwich City Council (202515338) Case 202515338 · Local Authority / ALMO or TMO Decision Case ID 202515338 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 22 Dec 2025 No Maladministration Platform Housing Group Limited (202439162) Case 202439162 · Managing Relations Decision Case ID 202439162 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Dec 2025 No Maladministration A2Dominion Housing Group Limited (202328230) Case 202328230 · Estate Management Decision Case ID 202328230 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 19 Dec 2025 No Maladministration LiveWest Homes Limited (202453254) Case 202453254 · ASB/Abuse/Nuisance Decision Case ID 202453254 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy Date … 19 Dec 2025 No Maladministration London Borough of Hammersmith and Fulham (202334879) Case 202334879 · Financial Decision Case ID 202334879 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 19 Dec 2025 No Maladministration Origin Housing Limited (202510587) Case 202510587 · Managing Relations Decision Case ID 202510587 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 No Maladministration Southern Housing (202510450) Case 202510450 · ASB/Abuse/Nuisance Decision Case ID 202510450 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 December … 18 Dec 2025 No Maladministration Clarion Housing Association Limited (202323260) Case 202323260 · Estate Management Decision Case ID 202323260 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 18 Dec 2025 No Maladministration Leeds City Council (202324679) Case 202324679 · Local Authority / ALMO or TMO Decision Case ID 202324679 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 18 … 18 Dec 2025 No Maladministration Regenda Limited (202405086) Case 202405086 · Financial Decision Case ID 202405086 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 December … 18 Dec 2025 No Maladministration Thrive Homes Limited (202432294) Case 202432294 · Financial Decision Case ID 202432294 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 18 December … 16 Dec 2025 No Maladministration Citizen Housing Group Limited (202503624) Case 202503624 · Health and Safety (inc. building safety) Decision Case ID 202503624 and 202538587 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured … 16 Dec 2025 No Maladministration Estuary Housing Association Limited (202335719) Case 202335719 · Estate Management Decision Case ID 202335719 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 16 Dec 2025 No Maladministration ForHousing Limited (202433325) Case 202433325 · Managing Relations Decision Case ID 202433325 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Date 16 December 2025 … 16 Dec 2025 No Maladministration Irwell Valley Housing Association Limited (202340420) Case 202340420 · Managing Relations Decision Case ID 202340420 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 15 Dec 2025 No Maladministration Sanctuary Housing Association (202432443) Case 202432443 · Estate Management Decision Case ID 202432443 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 15 December … 15 Dec 2025 No Maladministration Sovereign Network Group (202415333) Case 202415333 · Managing Relations Decision Case ID 202415333 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Dec 2025 No Maladministration Wandle Housing Association Limited (202517573) Case 202517573 · Financial Decision Case ID 202517573 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 No Maladministration Home Group Limited (202436012) Case 202436012 · ASB/Abuse/Nuisance Decision Case ID 202436012 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 10 Dec 2025 No Maladministration Abri Group Limited (202435787) Case 202435787 · Managing Relations Decision Case ID 202435787 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Dec 2025 No Maladministration Gateway Housing Association Limited (202407368) Case 202407368 · Managing Relations Decision Case ID 202407368 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date …