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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "borough" × Outcome: No_Maladministration ×

Showing 212 of 16,595 decisions matching "borough"

Decisions

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24 Apr 2025 No Maladministration Swindon Borough Council (202321619) Case 202321619 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of her report of Anti Social Behaviour (ASB). 15 Apr 2025 No Maladministration Brentwood Borough Council (202315156) Case 202315156 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of concerns about the neighbour’s camera doorbell. 11 Apr 2025 No Maladministration London Borough of Barnet (202322862) Case 202322862 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). Excessive noise transference from the … 31 Mar 2025 No Maladministration London Borough of Havering Council (202416725) Case 202416725 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 26 Mar 2025 No Maladministration London Borough of Brent (202325341) Case 202325341 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The level of caretaking services provided. The … 21 Mar 2025 No Maladministration London Borough of Harrow (202324259) Case 202324259 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the removal of asbestos floor tiles from the resident’s flat. 20 Mar 2025 No Maladministration Basildon Borough Council (202332048) Case 202332048 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of leaks, damp, and mould. 28 Feb 2025 No Maladministration London Borough of Hillingdon (202204344) Case 202204344 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 27 Feb 2025 No Maladministration London Borough of Waltham Forest (202418510) Case 202418510 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports that the landlord did not return some of his … 27 Feb 2025 No Maladministration London Borough of Waltham Forest (202419389) Case 202419389 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s report that he received a neighbour’s gas safety appointment letter … 25 Feb 2025 No Maladministration London Borough of Barnet (202305686) Case 202305686 · Local Authority / ALMO or TMO The complaint is about the landlord’s installation of a new kitchen in the resident’s property. 25 Feb 2025 No Maladministration London Borough of Islington (202301133) Case 202301133 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of reports of inappropriate motorbike parking. Handling of reports of a leak on … 25 Feb 2025 No Maladministration Rochdale Boroughwide Housing Limited (202307054) Case 202307054 · Financial The complaint is about the landlord’s response to the resident’s complaint about his rent accounts and arrears. 17 Feb 2025 No Maladministration London Borough of Barnet (202312340) Case 202312340 · Estate Management The complaint is about the landlord’s management of, and charge for, communal heating. 13 Feb 2025 No Maladministration Kirklees Metropolitan Borough Council (202306363) Case 202306363 · Local Authority / ALMO or TMO This complaint is about the landlord’s: Handling of repairs to the stairs in the resident’s property. Response to reports of … 30 Jan 2025 No Maladministration London Borough of Lambeth (202331127) Case 202331127 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s rehousing application. The landlord’s response to the resident’s reports of: … 29 Jan 2025 No Maladministration Gateshead Metropolitan Borough Council (202328390) Case 202328390 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of anti-social behaviour (ASB) reports. 24 Jan 2025 No Maladministration Gateshead Metropolitan Borough Council (202337941) Case 202337941 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by his neighbour. 7 Jan 2025 No Maladministration Eastbourne Borough Council (202322173) Case 202322173 · Responsive repairs/activity The complaint is about the landlord’s response to requests to install a fence in the resident’s garden . 11 Dec 2024 No Maladministration Royal Borough of Kensington and Chelsea (202319116) Case 202319116 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s: Report of a water leak under the kitchen sink. Request … 15 Nov 2024 No Maladministration Stevenage Borough Council (202222963) Case 202222963 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: the disconnection of the gas supply to the property. a warrant to … 13 Nov 2024 No Maladministration Gateshead Metropolitan Borough Council (202233311) Case 202233311 · Financial The complaint is about: The increase in service charges for the heating. The landlord’s response to the resident’s request to … 31 Oct 2024 No Maladministration London Borough of Lewisham (202231597) Case 202231597 · Old Property Condition categories The complaint is about the landlord’s response to the resident regarding: Her queries and concerns about major works, including refuse, … 29 Oct 2024 No Maladministration Rochdale Boroughwide Housing Limited (202307467) Case 202307467 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of antisocial behaviour. 15 Oct 2024 No Maladministration Royal Borough Of Greenwich (202219702) Case 202219702 · Managing Relations The complaint is about the landlord’s: response to the resident’s request for external wall insulation (EWI). complaint handling. 11 Oct 2024 No Maladministration London Borough of Islington (202343021) Case 202343021 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports. 25 Sep 2024 No Maladministration London Borough of Tower Hamlets (202307920) Case 202307920 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the conduct of its member of staff. 25 Jul 2024 No Maladministration London Borough of Ealing (202231142) Case 202231142 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of reported damp and mould at the property. Handling of the resident’s request … 17 Jun 2024 No Maladministration Royal Borough Of Greenwich (202229573) Case 202229573 · Managing Relations The complaint is about the landlord’s handling of the resident’s report about the conduct of its staff member. This Service … 18 Mar 2024 No Maladministration Ashford Borough Council (202232468) Case 202232468 · Moving/Buying/Selling Home The complaint is about: The suitability of temporary accommodation offered by the landlord and its management of the resident’s homelessness … 29 Feb 2024 No Maladministration Haringey London Borough Council (202108819) Case 202108819 · Financial The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to … 28 Feb 2024 No Maladministration London Borough of Hillingdon (202204024) Case 202204024 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the thermostat, radiators, and boiler. The resident’s associated complaint and … 12 Feb 2024 No Maladministration Royal Borough of Kensington and Chelsea (202211153) Case 202211153 · Financial The complaint is about the landlord’s handling of: The resident’s request to transfer the tenancy into her name. The resident’s … 30 Jan 2024 No Maladministration Swindon Borough Council (202213870) Case 202213870 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of concerns about fire safety at the property. 19 Jan 2024 No Maladministration Eastbourne Borough Council (202215189) Case 202215189 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operatives. 1 Dec 2023 No Maladministration High Peak Borough Council (202219918) Case 202219918 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to install a solid fuel heating system and a … 30 Nov 2023 No Maladministration Rochdale Boroughwide Housing Limited (202233454) Case 202233454 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of excess cold in a single-storey side extension. The … 10 Nov 2023 No Maladministration Charnwood Borough Council (202215660) Case 202215660 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s decision to terminate his tenancy due to concerns about antisocial … 29 Sep 2023 No Maladministration Waverley Borough Council (202217773) Case 202217773 · Estate Management The complaint is about the landlord's decision to use part of a communal car park as a storage and welfare … 4 Sep 2023 No Maladministration Royal Borough of Kensington and Chelsea (202217632) Case 202217632 · Occupancy Rights The complaint concerns the resident’s requests for the landlord to: Remove shelving from the property and replace it with a … 14 Aug 2023 No Maladministration Barnsley Metropolitan Borough Council (202127147) Case 202127147 · Old Property Condition migrated-2025 This complaint is about the landlord’s decision not to renew the resident’s kitchen and bathroom. 29 Jun 2023 No Maladministration Basildon Borough Council (202115819) Case 202115819 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s request for the gas pipes to be relocated. 26 Jun 2023 No Maladministration Royal Borough of Kensington and Chelsea (202009512) Case 202009512 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of refurbishment work at the resident’s property. 22 Jun 2023 No Maladministration Sandwell Metropolitan Borough Council (202100012) Case 202100012 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding: the conifers her neighbour planted on the boundary … 21 Jun 2023 No Maladministration Colchester Borough Council (202127271) Case 202127271 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of damage to their garage including exposed asbestos. 5 Jun 2023 No Maladministration Broxtowe Borough Council (202222398) Case 202222398 · Estate Management The complaint is about the landlord’s handling of: Maintenance to a hedge in the resident’s back garden. The associated complaint. 30 May 2023 No Maladministration Haringey London Borough Council (202114994) Case 202114994 · Financial The resident’s complaint is about the landlord’s handling of: the resident’s concerns about its effective management of water tanks (including … 30 May 2023 No Maladministration London Borough of Barnet (202104957) Case 202104957 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise from the pipes in the property. Defects … 23 May 2023 No Maladministration Solihull Metropolitan Borough Council (202126746) Case 202126746 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports from the resident of anti-social behaviour. 22 May 2023 No Maladministration London Borough of Hackney (202004917) Case 202004917 · Managing Relations This complaint is about the landlord’s handling of: the resident’s request for compensation following the flooding of her property, and. …