London Borough of Waltham Forest (202419394)
This complaint is about: The landlord’s response to the resident’s request for central heating pipes to be boxed in. The associated complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Islington (202407787)
The complaint is about the landlord's handling of the resident’s:
London Borough of Wandsworth (202320361)
The complaint is about the landlord’s handling of the resident’s requests for repairs to the front door entry system.
London Borough of Camden Council (202443612)
The complaint is about the landlord’s response to the resident’s report that a contractor damaged her belongings and her request for compensation.
Stevenage Borough Council (202325937)
The complaint is about the resident’s request to the landlord to fit more storage cupboards and cover exposed gas pipes in the property’s kitchen.
London Borough of Waltham Forest (202445086)
The complaint is about the landlord’s handling of: Repairs to the door entry system. The associated complaint.
London Borough of Islington (202329251)
The complaint is about the landlord’s handling of the resident’s reports about the repair of her front door, renewal of a gas cooker hose and installing double radiators.
London Borough of Hounslow (202423242)
The resident’s complaint is about the landlord’s: Response to the grass not being cut when it should have been. Failure to cut back ivy that was affecting his dog's health. Handling of several of the resident’s complaints.
Royal Borough of Kensington and Chelsea (202326354)
The complaint is about the landlord’s handling of the resident’s rent arrears.
Stevenage Borough Council (202428889)
The complaint is about the landlord’s handling of the resident’s request to park within the property boundary and his request for a management move.
London Borough of Wandsworth (202329149)
This complaint is about: The landlord’s handling of the resident’s concerns about the lift outages in his block. The level of service charges relating to the lifts and the resident’s liability to pay them.
Rochdale Boroughwide Housing Limited (202328355)
The complaint is about the landlord’s handling of the resident’s concerns regarding notice of work to his building, and related charges.
Royal Borough Of Greenwich (202311393)
The complaint is about the landlord’s handling of ceiling damage caused by a leak from the property above.
London Borough of Lambeth (202234540)
The complaint is about the landlord’s response to the resident’s request to move to a different borough.
Kirklees Metropolitan Borough Council (202419450)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Concerns over staff conduct. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Hackney (202328406)
The complaint is about the landlord’s handling of reports of noise nuisance from the upstairs neighbour. The Ombudsman has also considered the landlord’s complaint handling.
Barnsley Metropolitan Borough Council (202424401)
The complaint is about the landlord’s handling of the resident’s reports of issues with his neighbour.
Eastbourne Borough Council (202312984)
The complaint is about the landlord's handling of: the resident's concerns around the fairness and cost of the service charge relating to personal gas. the resident's request to cancel the service relating to Lifeline. the resident’s concerns about the service charge information given at the start of his tenancy.
London Borough of Waltham Forest (202436925)
The complaint is about: The landlord’s handling of the resident’s reports of water running from the cistern into the toilet bowl, including his reports that repairs were not initially carried out. The landlord’s response to the resident’s concerns about the advice he was given by the landlord.
Sandwell Metropolitan Borough Council (202417491)
The complaint is about the landlord’s response to the resident’s request for a fence.
London Borough of Lambeth (202314858)
REPORT COMPLAINT 202314858 Lambeth Council 29 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Swindon Borough Council (202321619)
The resident’s complaint is about the landlord’s handling of her report of Anti Social Behaviour (ASB).
Brentwood Borough Council (202315156)
The complaint is about the landlord’s handling of concerns about the neighbour’s camera doorbell.
London Borough of Barnet (202322862)
The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). Excessive noise transference from the property above.
London Borough of Tower Hamlets (202322850)
The complaint is about the landlord’s handling of the resident’s request for compensation for a missed appointment.
London Borough of Havering Council (202416725)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
London Borough of Brent (202325341)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The level of caretaking services provided. The associated complaint.
London Borough of Harrow (202324259)
The complaint is about the landlord’s handling of the removal of asbestos floor tiles from the resident’s flat.
Basildon Borough Council (202332048)
The complaint is about the landlord’s handling of reports of leaks, damp, and mould.
London Borough of Hillingdon (202204344)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.
London Borough of Waltham Forest (202418510)
The complaint is about: The landlord’s handling of the resident’s reports that the landlord did not return some of his phone calls and used withheld phone numbers when it did phone him. The landlord’s handling of the associated complaints.
London Borough of Waltham Forest (202419389)
The complaint is about: The landlord’s response to the resident’s report that he received a neighbour’s gas safety appointment letter in error. The landlord’s handling of the associated complaints.
London Borough of Barnet (202305686)
The complaint is about the landlord’s installation of a new kitchen in the resident’s property.
London Borough of Islington (202301133)
The complaint is about the landlord’s: Handling of reports of inappropriate motorbike parking. Handling of reports of a leak on 3 July 2023.
Rochdale Boroughwide Housing Limited (202307054)
The complaint is about the landlord’s response to the resident’s complaint about his rent accounts and arrears.
London Borough of Barnet (202312340)
The complaint is about the landlord’s management of, and charge for, communal heating.
Kirklees Metropolitan Borough Council (202306363)
This complaint is about the landlord’s: Handling of repairs to the stairs in the resident’s property. Response to reports of damaged asbestos. Response to the resident’s request for reimbursement for damaged belongings.
London Borough of Lambeth (202331127)
The complaint is about: The landlord’s handling of the resident’s rehousing application. The landlord’s response to the resident’s reports of: Damp and mould in her property. A sewage smell entering the property. The Ombudsman has also investigated the landlord’s complaints handling.
Gateshead Metropolitan Borough Council (202328390)
The complaint is about the landlord’s handling of anti-social behaviour (ASB) reports.
Gateshead Metropolitan Borough Council (202337941)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by his neighbour.
Eastbourne Borough Council (202322173)
The complaint is about the landlord’s response to requests to install a fence in the resident’s garden .
Royal Borough of Kensington and Chelsea (202319116)
The complaint is about the landlord’s response to the resident’s: Report of a water leak under the kitchen sink. Request to replace flooring in the kitchen.
Stevenage Borough Council (202222963)
The complaint is about the landlord’s handling of: the disconnection of the gas supply to the property. a warrant to complete a planned electrical safety inspection and resulting damage to the property. repairs to the boiler and fencing at the property. a request for a disabled parking bay. reports of …
Gateshead Metropolitan Borough Council (202233311)
The complaint is about: The increase in service charges for the heating. The landlord’s response to the resident’s request to control the level of heating in her property and to be proportionately billed for specific usage.
London Borough of Lewisham (202231597)
The complaint is about the landlord’s response to the resident regarding: Her queries and concerns about major works, including refuse, parking and health and safety issues. The consultation before the major works started. A non-functioning kitchen. The temporary toilet facilities. A lack of heating and hot water. A refusal to …
Rochdale Boroughwide Housing Limited (202307467)
The complaint is about the landlord’s response to reports of antisocial behaviour.
Royal Borough Of Greenwich (202219702)
The complaint is about the landlord’s: response to the resident’s request for external wall insulation (EWI). complaint handling.
London Borough of Islington (202343021)
The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports.
London Borough of Tower Hamlets (202307920)
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its member of staff.
London Borough of Ealing (202231142)
The complaint is about the landlord’s: Handling of reported damp and mould at the property. Handling of the resident’s request to be rehomed
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)