Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202339747 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident has been a tenant of the […]
Decision Case ID 202407661 Decision type Investigation Landlord South Lakes Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives alone in sheltered accommodation. A surveyor investigated reports […]
Decision Case ID 202338174 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident was unhappy with the rent arrears accrued following a […]
Decision Case ID 202409121 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident has complex needs, affecting his daily living. The […]
Decision Case ID 202520160 Decision type Investigation Landlord Connect Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident lived with her husband and young children. She reported […]
Decision Case ID 202424174 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 25 February 2026 Background The landlord moved the resident to temporary accommodation in […]
Decision Case ID 202402148 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident and her husband have a joint tenancy with the landlord. […]
Decision Case ID 202514838 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident lives in a one-bedroom flat. He has physical and […]
Decision Case ID 202420305 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident reported unsatisfactory window repairs and poor external render. […]
Decision Case ID 202514173 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background On 21 July 2023 the resident submitted a Right to Buy […]
Decision Case ID 202449617 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives with her husband and their 2 adult children. The […]
Decision Case ID 202525203 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident moved into her property by mutual exchange. She complained […]
Decision Case ID 202449971 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident complained to the landlord about its handling of her […]
Decision Case ID 202405588 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident complained that storage heaters and lights were left […]
Decision Case ID 202340051 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident reported a leak from the boiler to the […]
Decision Case ID 202416934 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident lived in a ground‑floor flat owned by the […]
Decision Case ID 202341745 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident moved into the newly constructed mid‑terraced property in April […]
Decision Case ID 202331084 Decision type Investigation Landlord Bromford Flagship Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident is registered blind and lives in a bungalow. […]
Decision Case ID 202337065 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident said the landlord replaced the doors in […]
Decision Case ID 202444075 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident reported a loss of heating and hot water on 28 […]
Decision Case ID 202336435 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident complained to the landlord about the conduct of contractors […]
Decision Case ID 202431418 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident lives in a 1-bedroom top floor flat. We have […]
Decision Case ID 202438645 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident first raised his complaint while reporting repairs to the […]
Decision Case ID 202440980 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 04 February 2026 Background The resident raised a complaint about a rat infestation at her […]
Decision Case ID 202425126 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 03 February 2026 Background The resident requested an update on her kitchen replacement in June […]
Decision Case ID 202417152 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 February 2026 Background The resident was dissatisfied with the landlord’s workmanship, communication, and delays when […]
Decision Case ID 202427562 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 February 2026 Background The resident reported an issue with her fence on 16 July […]
Decision Case ID 202442369 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has complained about boiler issues, causing a lack of heating […]
Decision Case ID 202441868 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident complained about the outcome to inspections and repairs […]
Decision Case ID 202341087 Decision type Investigation Landlord The Pioneer Housing and Community Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident submitted a Right to Buy […]
Decision Case ID 202517114 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a bedsit owned by the landlord […]
Decision Case ID 202342170 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured tenancy Date 28 January 2026 Background The resident brought a previous complaint about her landlord to […]
Decision Case ID 202440514 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident reported 2 separate incidents of tiles falling from […]
Decision Case ID 202423257 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident reported a leak, which had caused damage to […]
Decision Case ID 202509686 Decision type Investigation Landlord Ability Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives in a flat within a supported housing building, […]
Decision Case ID 202501909 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident is unhappy about ongoing delays in the landlord […]
Decision Case ID 202523925 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives with her husband and children in […]
Decision Case ID 202521452 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The resident lives in a 3-bedroom house. The resident […]
Decision Case ID 202408120 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 January 2026 Background The resident has complained about the landlord’s response to her request […]
Decision Case ID 202442705 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 January 2026 Background The resident lives in a 2nd floor flat. She […]
Decision Case ID 202338224 Decision type Investigation Landlord Magenta Living Landlord type Housing Association Occupancy Assured Tenancy Date 13 January 2026 Background The resident reported to the landlord that her neighbour was harassing her. […]
Decision Case ID 202442334 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident complained to the landlord about the condition of […]
Decision Case ID 202305105 Decision type Investigation Landlord Weaver Vale Housing Trust Limited Landlord type Housing Association Occupancy Assured tenancy Date 9 January 2026 Background The resident put up fencing, a large shed, and […]
Decision Case ID 202429952 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date 8 January 2025 Background The resident complained that her kitchen repair had left her […]
Decision Case ID 202341297 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 January 2026 Background The resident, a joint tenant, was told about upcoming regeneration […]
Decision Case ID 202511423 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 January 2026 Background The resident reported ongoing antisocial behaviour (ASB) from a neighbour spanning […]
Decision Case ID 202511250 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 7 January 2026 Background The resident was a tenant of the landlord between September […]
Decision Case ID 202316221 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 December 2025 Background On 16 May 2023, the landlord and the resident agreed […]
Decision Case ID 202507807 Decision type Investigation Landlord Habinteg Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The property is a ground floor flat that the resident […]
Decision Case ID 202439162 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident moved into the property in February 2022. On […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |