Home / Sources / Housing Ombudsman
Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Clear all
Search: "Peabody Trust" × Outcome: No_Maladministration ×

Showing 58 of 18,103 decisions matching "Peabody Trust"

Decisions

Most recent first

Peabody Trust (202015287)

28 Jul 2021 Case 202015287 No Maladministration ASB/Abuse/Nuisance

The resident has complained about: The landlord’s response to their reports of antisocial behaviour, including noise nuisance and bad odours. The standard of service in the handling of their complaints.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202003187)

21 Jun 2021 Case 202003187 No Maladministration Moving/Buying/Selling Home

The complaint is about the landlord’s handling of the resident’s complaint about the advice and support it gave her in relation to the sale of her property.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202007534)

17 Jun 2021 Case 202007534 No Maladministration Managing Relations

The complaint is about the landlord’s:

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202010415)

22 Apr 2021 Case 202010415 No Maladministration Estate Management

The complaint is about the landlord’s handling of the resident’s dissatisfaction with: the water rate charges; and the availability of parking and the restrictions preventing her from obtaining a permit. The Ombudsman has also considered the landlord’s handling of the complaint.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202007447)

13 Apr 2021 Case 202007447 No Maladministration ASB/Abuse/Nuisance

The complaint is regarding: the landlord’s handling of the resident’s request to be compensated for a damaged tyre. the landlord’s decision not to offer compensation for this damage. The resident also complained about the landlord’s handling of her reports of anti-social behaviour (ASB). her Subject Access Request.

Read the original Housing Ombudsman decision via the title.

Peabody Trust 2018 (202005275)

7 Apr 2021 Case 202005275 No Maladministration ASB/Abuse/Nuisance

This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

Read the original Housing Ombudsman decision via the title.

Peabody Trust 2018 (202007451)

29 Mar 2021 Case 202007451 No Maladministration Policy Review

The complaint is about the landlord’s decision to not carry out additional repairs to a bike shed door.

Read the original Housing Ombudsman decision via the title.

Peabody Trust 2018 (202004640)

25 Mar 2021 Case 202004640 No Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s request for repairs to her door, oven, and balcony.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)