Paragon Asra Housing Limited (202221406)
The complaint is about the landlord’s handling of: Repairs to the shower. The associated formal complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Richmond Housing Partnership Limited (202306902)
The complaint is about the landlord’s response to the resident’s concerns about replacement items provided after damage during a decant .
Southampton City Council (202220421)
The complaint is about the resident’s report of repairs to the heating system and the associated charge.
Sovereign Network Group (202220497)
The complaint is about how the landlord handled the resident’s reports of: A bat infestation in the loft of the property. Water damaged plasterboard across the gable end of the house from July 2022 to January 2023. Repairs of the ceilings and works to address mould during her decant from …
WATMOS Community Homes (202342321)
The complaint it about the landlord’s handling of the resident’s concerns about cavity wall insulation.
Birmingham City Council (202402096)
The complaint is about the landlord’s response to the resident’s: Reports of flies and odour in the property, including associated repairs. Reports of damp and mould. Request for additional electrical sockets. Concerns about council tax payments. Dissatisfaction with being allocated the property. Report of a rodent infestation.
One Vision Housing Limited (202411243)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A leak from a neighbouring property. Discrimination by a member of staff.
Tower Hamlets Homes (202312537)
The complaint is about the landlord's handling of the resident's reports of a leak and remedial works. The Ombudsman has also considered the landlord’s complaint handling.
Oxford City Council (202345407)
This complaint is about the landlord’s handling of the resident’s reports of: Leaks within the property. Damp and mould within the property.
Westward Housing Group Limited (202341878)
The complaint is about: The landlord’s handling of the resident’s reports of repairs to his property. The landlord’s response to the resident’s reports of excessive heating costs at the property. The landlord’s handling of the resident’s request to move.
Eastbourne Borough Council (202322173)
The complaint is about the landlord’s response to requests to install a fence in the resident’s garden .
Thrive Homes Limited (202311541)
REPORT COMPLAINT 202311541 Thrive Homes Limited 7 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)