Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
REPORT COMPLAINT 201910641 Places for People Group Limited 11 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
The complaint is about the landlord’s handling of the resident’s concerns about a letter sent to him by the landlord’s chief executive.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The complaint is about the landlord’s response to the resident’s reports about the bedroom wall at the property.
The complaint is about the landlord's response to the resident’s reports of antisocial behaviour (ASB).
The complaint concerns how the landlord handled the resident’s reports of fumes from the heating flue in the property below.
The complaint concerns: How the landlord handled the resident’s concerns relating to the conduct of its staff. The level of support offered to the resident by the landlord with managing his tenancy. The landlord’s decision to increase the resident’s rent.
The leaseholder complains about the landlord’s response to his concerns about a staff member.
The resident complains about the summer temperature settings of the district heating system.
The complaint is regarding: The landlord’s administration of the resident’s service charge and rent account. The reasonableness and level of the resident’s service charges.
The landlord’s handling of the resident’s request to re-site the communal bin storage.
The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB).
The landlord's handling of antisocial behaviour (ASB) reports (noise nuisance). The landlord's response to reports that the neighbour breached Covid-19 restrictions.
The complaint is about the landlord’s handling of a meeting with the resident.
The complaint concerns the landlord’s decision to decline the resident’s request to replace the garden fence.
The complaint is about the landlord’s handling of the resident’s Right to Buy application.
The complaint is about the landlord’s decision that the resident would have to downsize following succession to the property.
The complaint is about the: Landlord’s handling of repairs to the communal gate. Landlord’s handling of an infestation of rodents. Level of support that the landlord provided to the resident in bidding for another property.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |