Bromford Housing Group Limited (202201378)
The complaint is about the landlord’s response to the resident about: its handling of her ASB reports. its decision to extend the introductory tenancy.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Platform Housing Group Limited (202203707)
The complaint is about the landlord’s handling of the resident’s: Request for reimbursement of her service charge. Concerns regarding gas safety at the property. Snagging reports.
Incommunities Limited (202128086)
The complaint is about the landlord’s response to the resident’s concerns that: She has been overcharged rent. She has been charged grounds maintenance for services not received. Her signature was forged on her tenancy agreements.
Joseph Rowntree Housing Trust (202216191)
This complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be rehoused.
Peabody Trust (202208366)
The complaint is about the landlord’s response to the resident’s queries about his service charges. This Service has also investigated the landlord’s complaint handling.
Midland Heart Limited (202212784)
The complaint is about: The landlord’s handling of the resident’s request for a transfer.
Cheshire Peaks & Plains Housing Trust (202207011)
The resident’s complaint is about the landlord’s response to: The resident’s reports of issues with bin store maintenance. The resident’s reports of drug dealing from a neighbouring property. The resident’s concerns about communal window cleaning and grounds maintenance. The resident’s request that the landlord remove signage from the building and …
Metropolitan Thames Valley Housing (MTV) (202212445)
The complaint is about the landlord’s response to the resident’s reports of structural noise issues with the property.
Nottingham City Council (202318633)
The complaint is about the landlord’s handling of the resident’s: Request to be re-housed. concerns about staff conduct . reported repairs and the condition of the property at the time it was let to the resident. associated complaints.
Nottingham City Homes Limited (202318636)
The complaint is about the landlord’s handling of the resident’s: Request to be re-housed. Concerns about staff conduct . Reported repairs and the condition of the property at the time it was let to the resident. Associated complaints.
LiveWest Homes Limited (202216455)
The complaint is about: the landlord’s handling of the decision to decommission the resident’s property; the landlord’s handling of the resident’s rehousing concerns.
Paragon Asra Housing Limited (202205293)
The complaint is regarding the landlord’s; Handling of the repair of a leak. Handling of the repair of the communal entrance door. Handling of the resident’s reports about antisocial behaviour. Communication with the resident regarding rent arrears.
High Peak Borough Council (202219918)
The complaint is about the landlord’s response to the resident’s request to install a solid fuel heating system and a pizza oven with associated covering structure.
Optivo (now Southern Housing) (202216115)
The complaint is about the landlord’s handling of: Repairs to the kitchen flooring leading to a leak from within the property. A pest infestation within the property. The resident being moved into temporary accommodation. Reports by the resident that his fridge was broken, and carpets stained.
Rochdale Boroughwide Housing Limited (202233454)
The complaint is about the landlord’s handling of: The resident’s reports of excess cold in a single-storey side extension. The resident’s mutual exchange application. Reports of antisocial behaviour (ASB) made by the resident.
Aster Group Limited (202210364)
The complaint is about the landlords handling of the resident’s reports of antisocial behaviour (ASB).
Blackpool Council (202122535)
This complaint is about the landlord’s: Decision to seek possession of the resident’s home. Handling of a Right to Buy application. Decision to continue to charge rent while seeking possession of the property .
The Abbeyfield Society (202205203)
The complaint was about: The landlord's response to the resident’s concerns about the use of a stair lift in the property. The landlord's response to the resident’s concerns about emergency fire escape lighting being left on permanently. The landlord's response to the resident’s reports that a member of staff had …
Optivo (now Southern Housing) (202125082)
The complaint is about the landlord’s communication in relation to the resident’s fire safety concerns within the building. The Ombudsman has also considered the landlord’s complaints handling.
East Midlands Housing Group Limited (202207355)
The complaint is about the landlord’s response to the resident’s privacy concerns and his request that it increase the height of the boundary fence.
Trent & Dove Housing Limited (202201785)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from his neighbour.
Charnwood Borough Council (202215660)
The complaint is about the landlord’s handling of the resident’s decision to terminate his tenancy due to concerns about antisocial behaviour (ASB) and damp and mould at the property.
Silva Homes Limited (202224990)
The complaint is about the landlord’s handling of the resident’s queries about service charges.
Moat Homes Limited (202115124)
The complaint is about the landlord’s handling of the resident's reports of noise nuisance from his neighbour’s property.
South Tyneside Council (202119436)
This complaint is about: The landlord’s management of repairs within the property including cancelled repair requests, damp remedial works, and a replacement kitchen. The landlord’s handling of reports of staff misconduct.
London & Quadrant Housing Trust (L&Q) (202300292)
The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the associated complaint.
Tower Hamlets Council (202226420)
The complaint is about the landlord’s handling of The resident’s reports of a foul smell in the property. The associated complaint.
Cottsway Housing Association Limited (202209115)
The complaint is about the landlord’s handling of noise disturbance and antisocial behaviour (ASB).
Midland Heart Limited (202219803)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from neighbours. The landlord’s response to the resident’s concerns about the conduct of her housing officer. This Service has decided to consider the landlord’s complaint handling.
Ocean Housing Limited (202220564)
The complaint is about the landlord’s response to the resident’s concerns about parking arrangements.
Sanctuary Housing Association (202219328)
The complaint is about: The landlord’s handling of damp and mould. The landlord’s decision not to award compensation for damaged goods.
Origin Housing Limited (202220930)
REPORT COMPLAINT 202220930 Origin Housing Limited 30 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Saffron Housing Trust Limited (202220104)
The complaint is about the landlord's response to the resident’s concerns with the proposed heating system replacement.
Clarion Housing Association Limited (202124142)
The complaint is about the information provided by the landlord in relation to parking at the resident’s property.
First Choice Homes Oldham Limited (202213335)
The complaint is about the landlord’s response to the resident’s request for it to replace his floor covering and underlay.
One Housing Group Limited (202201852)
This complaint is about: The landlord’s handling of damp and mould problems in parts of the resident’s home. The landlord’s contractors not taking covid precautions.
Vivid Housing Limited (202202539)
The complaint is about the landlord’s handling of: The resident’s concerns about how the viewing for her property was arranged. The resident’s concerns about the condition of her windows and French doors and her request to the landlord to have these repaired or replaced .
South Liverpool Homes Limited (202214749)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns about staff conduct. Handling of the associated complaint.
Clarion Housing Association Limited (202204056)
REPORT COMPLAINT 202204056 Clarion Housing Association Limited 18 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Clarion Housing Association Limited (202210164)
The complaint is about the landlord’s response to the request for an allocated disabled parking space.
Flagship Housing Group Limited (202207340)
The complaint is about the landlord’s handling of the resident’s request for better communal lighting and the current communal door to be replaced by a metal door and a fob entry system. This Service will also look at the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202127006)
The landlords: Decision not to further investigate the resident’s complaint from November 2018. The associated complaint.
One Vision Housing Limited (202116972)
The complaint is about: Components of the resident’s service charge. The landlord’s conduct towards the resident in carrying out its housing management functions.
Teign Housing (202113413)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour, and; the resident’s reports of antisocial behaviour from his neighbour.
Wealden District Council (202120942)
The complaint is about the landlord’s response to the resident's request for a fence so he can have a guide dog.
Clarion Housing Association Limited (202215486)
REPORT COMPLAINT 202215486 Clarion Housing Association Limited 6 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
North Tyneside Council (202301137)
The complaint is about the landlord’s handling of upgrade works to the resident’s kitchen.
LiveWest Homes Limited (202121410)
The complaint concerns the landlord’s handling of the resident’s mutual exchange.
Trent & Dove Housing Limited (202200745)
The complaint is about the landlord’s handling of reports of defects at the resident’s property.
London & Quadrant Housing Trust (L&Q) (202222022)
The complaint is about the landlord’s response to: A previous agreement regarding contractors attending the resident’s property. External decorating to windows and doors as part of its major works programme. Repairs to the front and rear doors. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)