Birmingham City Council (202105757)
The complaint is about: The landlord’s handling of an anti-social behaviour (ASB) report made against the resident.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Guinness Partnership Limited (202104966)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Hammersmith and Fulham Council (202108074)
The complaint concerns: How the landlord responded to the resident’s reports of being exposed to asbestos as a result of damaged flooring. The effect on her and her family’s health due to the exposure. The advice given by the landlord relating to asbestos at the start of the tenancy.
North West Leicestershire District Council (202006039)
The complaint is about the landlord’s handling of the resident’s reports about the quality of plastering in the property.
Paragon Asra Housing Limited (202107012)
This complaint is about: a. the level of transparency shown by the landlord in relation to an increase in its service charges; b. the landlord’s response to ongoing cleaning issues at the property and its complaint handling.
ForHousing Limited (202006953)
The complaint is about the landlord’s response to the resident’s reports of ASB (noise) from a neighbour.
Guinness Housing Association Limited (202102517)
The complaint is about the landlord’s response to the resident’s complaint about its handling of her property transfer.
Harlow District Council (202100139)
The complaint is about the landlord’s response to the resident’s reports and queries about major works to his property, block and estate.
Orbit Housing Association Limited (202103457)
The complaint is about the landlord’s handling of antisocial behaviour (ASB).
Places for People Homes Limited (201915088)
The landlord’s decision to restrict contact with the resident.
Anchor Hanover Group (202107252)
The complaint is about the landlord’s response to the resident’s concerns about the ending of his tenancy and the amount of rent owed.
Believe Housing Limited (202102816)
The complaint is about the landlord’s response to: The resident’s reports of boundaries issues between hers and the neighbouring property. The resident’s concerns about being advised to reinstate her garden and her request for the landlord to undertake the works to install a driveway. Since completing the complaints procedure, the …
London & Quadrant Housing Trust (202104345)
The complaint is about: the level of service charge for ground maintenance. the landlord’s response to the resident’s reports of services not provided.
Onward Homes Limited (202001989)
The complaint is about: The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from January 2020 until June 2021. The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from June 2021 onwards. The landlord’s issuing of a warning to the …
Portsmouth City Council (202008105)
The complaints are about: The landlord’s response to concerns about: the heating system within the property. the ventilation system within the property. The landlord’s response to the resident’s queries about the heating system charges. The landlord’s assessment of the resident’s request to be transferred to another property on medical grounds. …
Clarion Housing Association Limited (202015582)
The complaint is about the landlord’s handling of the resident’s complaint about a leak in her home and her request for compensation for the damage it caused.
Southwark Council (202014353)
The complaint is regarding the landlord’s decision to remove a fence erected by the resident.
The Riverside Group Limited (202013454)
REPORT COMPLAINT 202013454 The Riverside Group Limited 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Thurrock Council (202101890)
The complaint is about the landlord’s response to the resident’s report of mould in the property, and his request to replace kitchen units.
Tower Hamlets Homes (202109524)
REPORT COMPLAINT 202109524 Tower Hamlets Homes 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Leeds City Council (202101774)
The complaint is about: The landlord’s handling of repairs to the front garden wall . The landlord’s handling of reports of anti-social behaviour.
Royal Borough of Kensington and Chelsea (202015321)
The complaint refers to the landlord’s handling of: The resident’s concerns about the communal lifts within his building breaking down. The associated complaint.
Wandsworth Council (202110776)
The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance coming from his upstairs neighbour. Handling of the resident’s leak reports coming from the property above.
Westminster City Council (202109778)
The complaint is about the landlord’s response to the resident’s request for it to refurbish her kitchen.
Peabody Trust (202102170)
The complaint is about the level of compensation offered by the landlord following acknowledged service failures in relation to roof repairs at the resident’s property. The landlord’s response to the resident’s reports about a tap repair has also been investigated.
Red Kite Community Housing Limited (202001036)
The complaint is about the landlord’s response to the resident’s reports about:
The Riverside Group Limited (202109560)
The complaint is about the landlord's decision not to replace the resident’s living room and kitchen flooring damaged by flooding.
Clarion Housing Association Limited (202015148)
The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from his neighbour. The landlord’s handling of the associated complaint.
London Borough of Hillingdon (202109303)
The complaint is about the landlord’s response to the resident’s reporting of: Several repairs issues. A rodent infestation.
Harlow District Council (202012770)
The complaint is about the landlord’s response to the resident’s: reports regarding mould at her property; request for her priority banding on the social housing register to be increased; request for a management move.
Notting Hill Genesis (202100607)
The complaint is about the landlord’s: Response to the resident’s request to provide form EWS1 for the building which she owns a property in. Complaint handling.
Settle Group (202000097)
The landlord’s response to reports of mould, damp walls, and ceilings. The landlord’s response to concerns about the boiler’s low pressure and a leak from a radiator. The landlord’s response to a request for compensation for damage to the carpet following a leak.
Westminster City Council (202101263)
The resident complains about the level of compensation offered by the landlord for delays in repairs to damaged flooring, and to the heating system.
Exeter City Council (202103088)
The landlord’s handling of repairs to the resident’s boiler. The landlord’s response to the resident’s request for an alternative contractor.
North Tyneside Council (202109787)
The complaint is about Is about: the landlord's handling of reports of damp to the property. the priority awarded to the resident’s request to be re-housed.
Optivo (202101632)
The complaint is regarding how the landlord responded to the resident’s reports of a leak at his property.
Greenwich Council (202101671)
The landlord’s handling of the resident’s reports concerning anti-social behaviour, including noise nuisance and drug activity.
Kingston upon Thames Council (202100533)
The complaint is about: The condition of the property at the time of letting and the landlord’s response to the resident’s subsequent request for repairs to the property. The resident’s concerns that the landlord did not take her disability into consideration when offering the property.
Sandwell Metropolitan Borough Council (202107784)
REPORT COMPLAINT 202107784 Sandwell Metropolitan Borough Council 8 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Onward Homes Limited (202107634)
The complaint is about the landlord’s handling of: The resident’s report of a broken shower. The resident’s report of a broken bathroom door handle and latch. The associated formal complaint.
Yorkshire Housing Limited (202102640)
The complaint is about: The landlord’s handling of the resident’s transfer application. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request for a management move. The landlord’s response to the resident’s reports of rats in her garden.
Royal Borough of Kensington and Chelsea (202006364)
The complaint is about: The landlord’s response to the resident’s reports of mismatched lighting in the communal areas. The landlord’s handling of the associated complaint.
Yorkshire Housing Limited (202111360)
The resident is complaining about the landlord’s handling of antisocial behaviour by her neighbour.
Leeds City Council (202106547)
The complaint is about the landlord’s response to the resident’s report of a water leak into her property.
Halton Housing (202015876)
The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Kingston upon Thames Council (202007847)
This complaint is about the landlord’s handling of the resident’s reports that his property was uninhabitable due to chemical contamination.
London & Quadrant Housing Trust (202105318)
The complaint refers to: The landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s handling of the resident’s concerns regarding overcrowding and her request to be transferred.
Optivo (202014937)
The complaint is about the landlord’s response to the resident’s reports that his vehicle was removed from outside his property.
Tandridge District Council (202009531)
The landlord’s response to the resident’s assertion that contractors advised him to use both heating switches, which resulted in additional charges.
Thrive Homes Limited (202003370)
The complaint concerns: The landlord's handling of repairs to the bathroom ceiling, floor, and shower screen. The landlord's handling of repairs to the kitchen ceiling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)