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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "borough" × Outcome: No_Maladministration ×

Showing 212 of 16,595 decisions matching "borough"

Decisions

Most recent first

21 May 2026 No Maladministration London Borough of Islington (202448147) Case 202448147 · ASB/Abuse/Nuisance Decision Case ID 202448147 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 27 Mar 2026 No Maladministration London Borough of Enfield (202402399) Case 202402399 · ASB/Abuse/Nuisance Decision Case ID 202402399 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO … 2 Mar 2026 No Maladministration Royal Borough Of Greenwich (202318040) Case 202318040 · Managing Relations Decision Case ID 202318040 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority Occupancy Leaseholder Date 3 … 24 Feb 2026 No Maladministration London Borough of Hillingdon (202402273) Case 202402273 · Local Authority / ALMO or TMO Decision Case ID 202402273 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 No Maladministration London Borough of Hackney (202410034) Case 202410034 · Local Authority / ALMO or TMO Decision Case ID 202410034 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 28 Jan 2026 No Maladministration Royal Borough of Kensington and Chelsea (202436269) Case 202436269 · Local Authority / ALMO or TMO Decision Case ID 202436269 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO … 23 Jan 2026 No Maladministration Barnsley Metropolitan Borough Council (202431978) Case 202431978 · Local Authority / ALMO or TMO Decision Case ID 202431978 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 13 Jan 2026 No Maladministration London Borough of Islington (202325023) Case 202325023 · Local Authority / ALMO or TMO Decision Case ID 202325023 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 8 Jan 2026 No Maladministration Sandwell Metropolitan Borough Council (202429952) Case 202429952 · Local Authority / ALMO or TMO Decision Case ID 202429952 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date … 7 Jan 2026 No Maladministration London Borough of Brent (202338858) Case 202338858 · Local Authority / ALMO or TMO Decision Case ID 202338858 Decision type Investigation Landlord London Borough of Brent Landlord type Local Authority / ALMO or TMO … 6 Jan 2026 No Maladministration London Borough of Islington (202345628) Case 202345628 · Local Authority / ALMO or TMO Decision Case ID 202345628 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 No Maladministration London Borough of Hammersmith and Fulham (202334879) Case 202334879 · Financial Decision Case ID 202334879 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 24 Nov 2025 No Maladministration Barnsley Metropolitan Borough Council (202437364) Case 202437364 · Local Authority / ALMO or TMO Decision Case ID 202437364 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 21 Nov 2025 No Maladministration Kirklees Metropolitan Borough Council (202400569) Case 202400569 · Local Authority / ALMO or TMO Decision Case ID 202400569 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 21 Nov 2025 No Maladministration London Borough of Newham (202326788) Case 202326788 · Local Authority / ALMO or TMO Decision Case ID 202326788 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 21 Nov 2025 No Maladministration London Borough of Tower Hamlets (202432413) Case 202432413 · Health and Safety (inc. building safety) Decision Case ID 202432413 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Assured Tenancy … 11 Nov 2025 No Maladministration Royal Borough Of Greenwich (202329908) Case 202329908 · Local Authority / ALMO or TMO Decision Case ID 202329908 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 10 Nov 2025 No Maladministration Stevenage Borough Council (202408578) Case 202408578 · Local Authority / ALMO or TMO Decision Case ID 202408578 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Leaseholder Date 10 November … 31 Oct 2025 No Maladministration London Borough of Newham (202445140) Case 202445140 · Managing Relations Decision Case ID 202445140 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 23 Oct 2025 No Maladministration London Borough of Tower Hamlets (202427695) Case 202427695 · Local Authority / ALMO or TMO Decision Case ID 202427695 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 30 Sep 2025 No Maladministration London Borough of Hounslow (202407223) Case 202407223 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request to be permanently rehoused. … 26 Sep 2025 No Maladministration Bury Metropolitan Borough Council (202424423) Case 202424423 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of: No heating and hot water. Leaks. 26 Sep 2025 No Maladministration Sandwell Metropolitan Borough Council (202348399) Case 202348399 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The purchase of the resident’s former property, home move, and associated communications … 17 Sep 2025 No Maladministration London Borough of Wandsworth (202341764) Case 202341764 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of noise transference from an upstairs neighbour. We have … 15 Sep 2025 No Maladministration London Borough of Camden Council (202431629) Case 202431629 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request that it repaint the property’s hallway following a roof … 8 Sep 2025 No Maladministration Luton Borough Council (202422810) Case 202422810 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: its investigation into her complaint about staff conduct … 29 Aug 2025 No Maladministration London Borough of Hounslow (202417650) Case 202417650 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of an unsecure communal gate and its request to remove the resident’s … 28 Aug 2025 No Maladministration London Borough of Hackney (202342863) Case 202342863 · Managing Relations The landlord’s handling of reports of a: Leaking pipe in the kitchen and subsequent remedial works. Damp and mould due … 28 Aug 2025 No Maladministration London Borough of Islington (202336924) Case 202336924 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the location of gas supply pipes and fire … 28 Aug 2025 No Maladministration London Borough of Islington (202402782) Case 202402782 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for a reasonable adjustment for home visits. 26 Aug 2025 No Maladministration London Borough of Waltham Forest (202419394) Case 202419394 · Local Authority / ALMO or TMO This complaint is about: The landlord’s response to the resident’s request for central heating pipes to be boxed in. The … 18 Aug 2025 No Maladministration London Borough of Islington (202407787) Case 202407787 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: 7 Aug 2025 No Maladministration London Borough of Wandsworth (202320361) Case 202320361 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s requests for repairs to the front door entry system. 1 Aug 2025 No Maladministration London Borough of Camden Council (202443612) Case 202443612 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report that a contractor damaged her belongings and her request … 31 Jul 2025 No Maladministration Stevenage Borough Council (202325937) Case 202325937 · Planned Works The complaint is about the resident’s request to the landlord to fit more storage cupboards and cover exposed gas pipes … 28 Jul 2025 No Maladministration London Borough of Waltham Forest (202445086) Case 202445086 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the door entry system. The associated complaint. 23 Jul 2025 No Maladministration London Borough of Islington (202329251) Case 202329251 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about the repair of her front door, renewal of … 16 Jul 2025 No Maladministration London Borough of Hounslow (202423242) Case 202423242 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s: Response to the grass not being cut when it should have been. Failure … 25 Jun 2025 No Maladministration Royal Borough of Kensington and Chelsea (202326354) Case 202326354 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s rent arrears. 25 Jun 2025 No Maladministration Stevenage Borough Council (202428889) Case 202428889 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to park within the property boundary and his request … 24 Jun 2025 No Maladministration London Borough of Wandsworth (202329149) Case 202329149 · Local Authority / ALMO or TMO This complaint is about: The landlord’s handling of the resident’s concerns about the lift outages in his block. The level … 17 Jun 2025 No Maladministration Rochdale Boroughwide Housing Limited (202328355) Case 202328355 · Planned Works The complaint is about the landlord’s handling of the resident’s concerns regarding notice of work to his building, and related … 13 Jun 2025 No Maladministration Royal Borough Of Greenwich (202311393) Case 202311393 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of ceiling damage caused by a leak from the property above. 4 Jun 2025 No Maladministration London Borough of Lambeth (202234540) Case 202234540 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request to move to a different borough. 30 May 2025 No Maladministration Kirklees Metropolitan Borough Council (202419450) Case 202419450 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Concerns over … 28 May 2025 No Maladministration London Borough of Hackney (202328406) Case 202328406 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise nuisance from the upstairs neighbour. The Ombudsman has also … 23 May 2025 No Maladministration Barnsley Metropolitan Borough Council (202424401) Case 202424401 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of issues with his neighbour. 22 May 2025 No Maladministration London Borough of Waltham Forest (202436925) Case 202436925 · Responsive repairs/activity The complaint is about: The landlord’s handling of the resident’s reports of water running from the cistern into the toilet … 9 May 2025 No Maladministration Sandwell Metropolitan Borough Council (202417491) Case 202417491 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s request for a fence. 29 Apr 2025 No Maladministration London Borough of Lambeth (202314858) Case 202314858 · Local Authority / ALMO or TMO REPORT COMPLAINT 202314858 Lambeth Council 29 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is …