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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "assured" × Outcome: No_Maladministration ×

Showing 111 of 16,595 decisions matching "assured"

Decisions

Most recent first

30 Apr 2026 No Maladministration Octavia Housing (202533112) Case 202533112 · ASB/Abuse/Nuisance Decision Case ID 202533112 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 April … 24 Mar 2026 No Maladministration GreenSquareAccord Limited (202513966) Case 202513966 · Managing Relations Decision Case ID 202513966 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 March … 16 Mar 2026 No Maladministration Stonewater Limited (202303241) Case 202303241 · Financial Decision Case ID 202303241 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 March … 5 Mar 2026 No Maladministration Hyde Housing Association Limited (202337077) Case 202337077 · Managing Relations Decision Case ID 202337077 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Feb 2026 No Maladministration Yorkshire Housing Limited (202338174) Case 202338174 · Financial Decision Case ID 202338174 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 25 Feb 2026 No Maladministration London & Quadrant Housing Trust (202424174) Case 202424174 · Financial Decision Case ID 202424174 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 23 Feb 2026 No Maladministration Ongo Homes Limited (202514838) Case 202514838 · Managing Relations Decision Case ID 202514838 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 20 Feb 2026 No Maladministration Freebridge Community Housing Limited (202420305) Case 202420305 · Managing Relations Decision Case ID 202420305 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Feb 2026 No Maladministration Curo Places Limited (202449617) Case 202449617 · Managing Relations Decision Case ID 202449617 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Feb 2026 No Maladministration Newlon Housing Trust (202525203) Case 202525203 · Managing Relations Decision Case ID 202525203 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 18 Feb 2026 No Maladministration The Guinness Partnership Limited (202405588) Case 202405588 · Financial Decision Case ID 202405588 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Feb 2026 No Maladministration LiveWest Homes Limited (202341745) Case 202341745 · ASB/Abuse/Nuisance Decision Case ID 202341745 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 … 13 Feb 2026 No Maladministration Irwell Valley Housing Association Limited (202337065) Case 202337065 · Health and Safety (inc. building safety) Decision Case ID 202337065 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 11 Feb 2026 No Maladministration Sanctuary Housing Association (202444075) Case 202444075 · Managing Relations Decision Case ID 202444075 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 11 … 11 Feb 2026 No Maladministration Together Housing Association Limited (202336435) Case 202336435 · Managing Relations Decision Case ID 202336435 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Feb 2026 No Maladministration Midland Heart Limited (202438645) Case 202438645 · Managing Relations Decision Case ID 202438645 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 4 Feb 2026 No Maladministration Livv Housing Group (202440980) Case 202440980 · Managing Relations Decision Case ID 202440980 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 04 … 3 Feb 2026 No Maladministration Sanctuary Housing Association (202425126) Case 202425126 · Managing Relations Decision Case ID 202425126 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 03 … 2 Feb 2026 No Maladministration GreenSquareAccord Limited (202417152) Case 202417152 · Managing Relations Decision Case ID 202417152 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 February … 30 Jan 2026 No Maladministration GreenSquareAccord Limited (202442369) Case 202442369 · Managing Relations Decision Case ID 202442369 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January … 30 Jan 2026 No Maladministration Jigsaw Homes Group Limited (202441868) Case 202441868 · Managing Relations Decision Case ID 202441868 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 No Maladministration The Pioneer Housing and Community Group Limited (202341087) Case 202341087 · Managing Relations Decision Case ID 202341087 Decision type Investigation Landlord The Pioneer Housing and Community Group Limited Landlord type Housing Association Occupancy … 28 Jan 2026 No Maladministration Thirteen Housing Group Limited (202440514) Case 202440514 · Old Complaints Handling categories Decision Case ID 202440514 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Jan 2026 No Maladministration Wandle Housing Association Limited (202423257) Case 202423257 · Managing Relations Decision Case ID 202423257 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Jan 2026 No Maladministration Ability Housing Association (202509686) Case 202509686 · Health and Safety (inc. building safety) Decision Case ID 202509686 Decision type Investigation Landlord Ability Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Jan 2026 No Maladministration Clarion Housing Association Limited (202501909) Case 202501909 · Managing Relations Decision Case ID 202501909 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 No Maladministration London & Quadrant Housing Trust (202523925) Case 202523925 · Managing Relations Decision Case ID 202523925 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Jan 2026 No Maladministration London & Quadrant Housing Trust (202521452) Case 202521452 · Managing Relations Decision Case ID 202521452 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 15 Jan 2026 No Maladministration London & Quadrant Housing Trust (202442705) Case 202442705 · Managing Relations Decision Case ID 202442705 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Jan 2026 No Maladministration Magenta Living (202338224) Case 202338224 · ASB/Abuse/Nuisance Decision Case ID 202338224 Decision type Investigation Landlord Magenta Living Landlord type Housing Association Occupancy Assured Tenancy Date 13 January … 12 Jan 2026 No Maladministration Freebridge Community Housing Limited (202442334) Case 202442334 · Managing Relations Decision Case ID 202442334 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Jan 2026 No Maladministration Weaver Vale Housing Trust Limited (202305105) Case 202305105 · Estate Management Decision Case ID 202305105 Decision type Investigation Landlord Weaver Vale Housing Trust Limited Landlord type Housing Association Occupancy Assured tenancy … 8 Jan 2026 No Maladministration Sandwell Metropolitan Borough Council (202429952) Case 202429952 · Local Authority / ALMO or TMO Decision Case ID 202429952 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date … 7 Jan 2026 No Maladministration Citizen Housing Group Limited (202341297) Case 202341297 · Managing Relations Decision Case ID 202341297 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 7 Jan 2026 No Maladministration Home Group Limited (202511423) Case 202511423 · ASB/Abuse/Nuisance Decision Case ID 202511423 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Jan 2026 No Maladministration LiveWest Homes Limited (202511250) Case 202511250 · Managing Relations Decision Case ID 202511250 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 24 Dec 2025 No Maladministration Platform Housing Group Limited (202316221) Case 202316221 · Managing Relations Decision Case ID 202316221 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 22 Dec 2025 No Maladministration Habinteg Housing Association Limited (202507807) Case 202507807 · ASB/Abuse/Nuisance Decision Case ID 202507807 Decision type Investigation Landlord Habinteg Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 No Maladministration Platform Housing Group Limited (202439162) Case 202439162 · Managing Relations Decision Case ID 202439162 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Dec 2025 No Maladministration LiveWest Homes Limited (202453254) Case 202453254 · ASB/Abuse/Nuisance Decision Case ID 202453254 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy Date … 19 Dec 2025 No Maladministration Origin Housing Limited (202510587) Case 202510587 · Managing Relations Decision Case ID 202510587 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 No Maladministration Southern Housing (202510450) Case 202510450 · ASB/Abuse/Nuisance Decision Case ID 202510450 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 December … 18 Dec 2025 No Maladministration Clarion Housing Association Limited (202323260) Case 202323260 · Estate Management Decision Case ID 202323260 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 16 Dec 2025 No Maladministration Citizen Housing Group Limited (202503624) Case 202503624 · Health and Safety (inc. building safety) Decision Case ID 202503624 and 202538587 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured … 16 Dec 2025 No Maladministration ForHousing Limited (202433325) Case 202433325 · Managing Relations Decision Case ID 202433325 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Date 16 December 2025 … 16 Dec 2025 No Maladministration Irwell Valley Housing Association Limited (202340420) Case 202340420 · Managing Relations Decision Case ID 202340420 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 15 Dec 2025 No Maladministration Sovereign Network Group (202415333) Case 202415333 · Managing Relations Decision Case ID 202415333 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Dec 2025 No Maladministration Wandle Housing Association Limited (202517573) Case 202517573 · Financial Decision Case ID 202517573 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 No Maladministration Home Group Limited (202436012) Case 202436012 · ASB/Abuse/Nuisance Decision Case ID 202436012 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 10 Dec 2025 No Maladministration Abri Group Limited (202435787) Case 202435787 · Managing Relations Decision Case ID 202435787 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 …