Clarion Housing Association Limited (202115194)
The complaint is regarding the landlord’s handling of repairs to the resident’s shower.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Thames Valley Housing Association Limited (202115301)
The complaint is about:
Unity Housing Association Limited (202102206)
The complaint is about the level of compensation the landlord offered in relation to its handling of repairs and its contractor’s conduct.
Metropolitan Thames Valley Housing (202201003)
The complaint is about the landlord’s handling of remedial repairs following a leak.
Newham Council (202126549)
The complaint is about the level of compensation the landlord offered the resident following their complaint about its handling of a repair to a leak into the property.
London & Quadrant Housing Trust (202115419)
The complaint is about:
One Housing Group Limited (202126059)
The complaint concerns the landlord’s calculation of the resident’s rent increase.
Karbon Homes Limited (202126682)
The residents complained about the landlord’s: offer of compensation in relation to its handling of a repair to the fence. response to their concerns about the conduct of a staff member.
ForHousing Limited (202110311)
The complaint is about the landlord’s handling of the resident’s request for the concrete path at the property to be renewed with flagging.
The Riverside Group Limited (202120187)
The complaint is about the landlord’s handling of an annual gas safety check appointment.
Torus62 Limited (202123631)
The complaint is about the level of compensation the landlord offered in relation to its response to a leak.
Metropolitan Housing Trust Limited (202113980)
The complaint is about the landlord’s handling of a mutual exchange application.
Manchester City Council (202120059)
The complaint is about the landlord’s response to the request for a replacement front door.
Metropolitan Thames Valley Housing (202113818)
The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler.
Metropolitan Thames Valley Housing (202125391)
The complaint is about the landlord’s handling of repairs to the communal door and intercom.
Hammersmith and Fulham Council (202010163)
The complaint is about the landlord’s handling of repair issues and the length of time taken to resolve this.
Hammersmith and Fulham Council (202118548)
The complaint is about the landlord’s handling of a leak and subsequent offer of compensation.
Hyde Housing Association Limited (202101036)
The complaint is about:
Tower Hamlets Homes (202114025)
The complaint is about the standard of the maintenance on the estate.
Adullam Homes Housing Association Limited (202007783)
The complaint is about the landlord’s response to the resident’s report of a pest infestation in her property and request for compensation for damages and rent reduction
Vale of Aylesbury Housing Trust Limited (202014351)
The complaint is about the landlord’s handling of the resident’s concerns related to the water pressure.
Hackney Council (202008118)
The complaint is about the landlord’s handling of: A leak from the bathroom. A leak from the neighbour’s property.
Metropolitan Thames Valley Housing (202118399)
The complaint is about:
Peabody Trust (202121739)
The complaint about the landlord’s handling of a boiler replacement and the resident’s reports of no hot water.
Wandle Housing Association Limited (202112199)
The complaint is about the landlord’s handling of a repair to a leak into the kitchen.
Sanctuary Housing Association (202121990)
The complaint is about:
Clarion Housing Association Limited (202014005)
The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler.
Southern Housing Group Limited (202012017)
The complaint concerns the landlord’s handling of a compensation request following reports of damp and mould.
Clarion Housing Association Limited (202119040)
The complaint is about the landlord’s response to a squirrel infestation.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)