Home / Sources / Housing Ombudsman
Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Clear all
Year: 2020 × Outcome: Mediation ×

Showing 9 of 18,103 decisions

Decisions

Most recent first

Salix Homes Limited (202008367)

23 Dec 2020 Case 202008367 Mediation Repairs

The complaint concerns the landlord’s handling of repairs at the resident’s property

Read the original Housing Ombudsman decision via the title.

Brighton and Hove City Council (202003804)

22 Dec 2020 Case 202003804 Mediation Moving/Buying/Selling Home

The complaint is about the landlord’s handling of the Resident’s mutual exchange.

Read the original Housing Ombudsman decision via the title.

Midland Heart Limited (202006003)

21 Dec 2020 Case 202006003 Mediation

The complaint concerns the landlord’s handling of a leak at the resident’s property

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202003359)

18 Dec 2020 Case 202003359 Mediation Old Property Condition migrated-2025

The complaint is regarding the level of compensation offered by the landlord following acknowledged service failures relating to a boiler repair.

Read the original Housing Ombudsman decision via the title.

Metropolitan Housing Trust Limited (202002495)

18 Dec 2020 Case 202002495 Mediation Old Home Ownership Issues (not new build) categories

The Resident complained about: the landlord’s response to their request for planned maintenance works to the guttering, following a leak which affected their property.

Read the original Housing Ombudsman decision via the title.

Teign Housing (202005906)

16 Dec 2020 Case 202005906 Mediation Leaseholder

REPORT COMPLAINT 202005906 Teign Housing 16 December 2020 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues […]

Read the original Housing Ombudsman decision via the title.

The Joseph Rowntree Housing Trust (202006038)

16 Dec 2020 Case 202006038 Mediation Financial

The complaint is about the landlord’s administration of the Resident’s rent account.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (201913098)

4 Dec 2020 Case 201913098 Mediation Leaseholder

The complaint is about the landlord’s response to the Resident’s reports of antisocial behaviour (ASB).

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (201809422)

1 Dec 2020 Case 201809422 Mediation

REPORT COMPLAINT 201809422 Notting Hill Genesis 1 December 2020 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the […]

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)