Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202326022 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 19 March 2026 Background The resident lives in […]
Decision Case ID 202408817 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 March 2026 Background In 2024 the resident complained about the time taken to rectify […]
Decision Case ID 202335097 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background Between 2016 and 2023 the landlord recorded the resident accrued rent […]
Decision Case ID 202503047 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 March 2026 Background The resident accepted a tenancy via a management move on 7 October […]
Decision Case ID 202404849 Decision type Investigation Landlord Habitare Homes Limited Landlord type For profit Occupancy Shared Ownership Date 11 March 2026 Background The resident reported repairs to the landlord a week after she […]
Decision Case ID 202332647 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 29 October 2025 Background On, or around, 24 March 2023 the resident complained to the landlord about […]
REPORT COMPLAINT 202002242 Saxon Weald 19 March 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain outstanding […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |