Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202340410 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 15 December 2025 Background The resident’s tenancy started on […]
Decision Case ID 202338552 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background In October 2023 the resident reported damage to […]
Decision Case ID 202339384 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority Occupancy Secure Tenancy Date 10 November 2025 Background The resident reported issues with her windows to the […]
Decision Case ID 202334681 Decision type Investigation Landlord South Kesteven District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background On 28 July 2023 the resident complained […]
Decision Case ID 202326168 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 October 2025 Background In January 2023 the resident queried the […]
Decision Case ID 202323105 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 17 October 2025 Background As part of an adaptation request by the resident, the […]
Decision Case ID 202314292 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 October 2025 Background The resident reported a leak from the roof along with damp […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |