Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202400111 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 April 2026 Background The resident lives in an apartment. The landlord is responsible for cleaning the […]
Decision Case ID 202326022 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 19 March 2026 Background The resident lives in […]
Decision Case ID 202442114 Decision type Investigation Landlord Ash-Shahada Housing Association Limited Landlord type Housing association Occupancy Assured Date 14 January 2025 Background The resident lives in a converted terraced house. She raised […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |