Network Homes Limited (202116992)
The resident complained about the level of compensation the landlord offered in relation to its handling of repairs.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Metropolitan Housing Trust Limited (202104738)
The resident complained about; The landlord’s handling of repairs to damp and mould. The level of compensation the landlord offered in respect of the formal complaint.
Places for People Homes Limited (202115072)
The complaint is about the landlord’s handling of the replacement of the resident’s roof.
Together Housing Association Limited (202017288)
This complaint is about the landlord’s handling of the resident’s report of the sounding of the carbon monoxide alarm.
Thirteen Housing Group Limited (202105488)
The complaint concerns the landlord’s handling of repairs following a leak.
Bromford Housing Association Limited (202100489)
The complaint is about the handling of an outstanding repair to the fence.
Paragon Asra Housing Limited (202107245)
The resident complained about the landlord’s handling of the replacement of the washing machine in the property.
Clarion Housing Association Limited (202017590)
The resident complained about the landlord’s response to their reports about:
Riverside Housing Co-operative (Redditch) Limited (202014331)
The resident complained about the landlord’s handling of repairs to the property.
Clarion Housing Association Limited (202101071)
The complaint is about the landlord’s decision not to repair or replace a front fence at the resident’s property.
Habinteg Housing Association Limited (202002420)
The complaint is about the level of compensation the resident was offered following delays installing a toilet at the property.
Clarion Housing Association Limited (202100303)
The landlord’s response to the resident’s reports of reoccurring roof leak.
Torus62 Limited (202004876)
The complaint is about the landlord’s handling of: Repairs to mould growth; Repairs to a leak from the kitchen sink; Works to install a sink in the toilet; A pest infestation in the loft.
Curo Places Limited (202015480)
The landlord’s response to the resident’s reports of asbestos contained in a fire door.
Onward Homes Limited (202100122)
The complaint is about the handling of repairs to the electrical sockets in the property.
Wandle Housing Association Limited (202101868)
The landlord’s handling of repairs to the resident’s kitchen following a leak.
Wandle Housing Association Limited (202102100)
The complaint is about the landlord’s handling of the front door repair.
Clarion Housing Association Limited (202007823)
The landlord’s handling of the resident’s reports of noise nuisance from the flat above.
Thames Valley Housing Association Limited (201907582)
The landlords handling of the residents reports concerning gardening and guttering issues.
Metropolitan Housing Trust Limited (202005851)
The complaint is about the landlord’s handling of a leak at the resident’s property.
Flagship Housing Group Limited (202006196)
The complaint is about landlord’s response to the resident’s request for the refund of rent and bedroom tax, following the reclassification of the property.
Bromford Housing Association Limited (202012675)
The complaint is about the landlord’s handling of the repair to the boiler.
LiveWest Homes Limited (202100634)
The resident complained about the landlord’s handling of their request to install security lighting in the garden.
Torus62 Limited (202009030)
The resident complained about the level of compensation offered in relation to their complaint about the landlord’s response to a pest infestation.
Paragon Asra Housing Limited (202009703)
The condition of the property when the resident moved in.
Torus62 Limited (202017392)
The complaint is about the landlord’s handling of damp works and repairs to the kitchen at the resident’s property.
Karbon Homes Limited (202016566)
The resident complained about: The landlord’s handling of the kitchen replacement. The landlord’s handling of thier concerns about its Health & Safety and Covid guidance adherence. The landlord’s response to thier request for compensation.
Paragon Asra Housing Limited (202005466)
The landlord’s handling of repairs to the flooring in the lounge, kitchen and hallway of the resident’s property.
The Riverside Group Limited (202014886)
The complaint is about the level of compensation the landlord offered following a fire alarm repair.
Sovereign Housing Association Limited (202012693)
The complaint is about the landlord’s response to the resident’s request for closing vents to be fitted to a double door in the living room of their property.
Midland Heart Limited (202013436)
The landlord’s response to reports of a leak.
A2Dominion Housing Group Limited (202007051)
The complaint is about the residents request for the landlord to remove rubbish from her garden which had been concealed behind a fence by the previous tenant.
GreenSquareAccord Limited (202013559)
The level of compensation offered to the resident in relation to the landlord’s handling of a heating repair and a leak at their property.
Orbit Group Limited (201912684)
The resident complained about the level of compensation the landlord offered in relation to its handling of repair works.
Metropolitan Housing Trust Limited (202004494)
The complaint is about the length of time it took to pay compensation to the resident consequent to a complaint about a lack of grounds maintenance.
Orbit Group Limited (202006176)
The complaint is about the length of time the landlord has taken to resolve repairs. The complaint is about the landlord’s handling of the complaint.
Torus62 Limited (202008955)
The resident has complained about the landlord’s handling of the repair to their toilet.
A2Dominion Homes Limited (202010262)
The complaint is about the landlord’s handling of an obstruction to the resident’s parking space.
Longhurst Group Limited (202002014)
The complaint concerns the landlord’s handling of the resident’s belongings following her eviction from her home.
Metropolitan Housing Trust Limited (202006509)
The complaint is about the amount of compensation offered by the landlord. The resident explained that the outstanding issue is that the amount of compensation offered does not fully compensate for historical high electricity costs they incurred.
Clarion Housing Association Limited (202001842)
The complaint is about the delays in handling reported repairs and the overall handling of the complaint.
Paradigm Housing Group Limited (202001376)
The resident complained about the landlord’s response to their request for the reimbursement of the cost of replacement shower doors.
Home Group Limited (201915622)
The resident complained about how the landlord handled their:
Metropolitan Housing Trust Limited (201911461)
REPORT COMPLAINT 201911461 Metropolitan Housing Trust Limited 30 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]
Believe Housing Limited (202005049)
The resident complained about the landlord’s response to repairs throughout their property.
Orbit Group Limited (202004242)
The resident complained about the landlord’s handling of remedial works to the bathroom .
Connexus Housing Limited (202001558)
REPORT COMPLAINT 202001558 Connexus Housing Limited 19 January 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)