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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "group" × Year: 2021 × Outcome: Mediation ×

Showing 11 of 18,103 decisions matching "group"

Decisions

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Thirteen Housing Group Limited (202105488)

28 Oct 2021 Case 202105488 Mediation Old Property Condition migrated-2025

The complaint concerns the landlord’s handling of repairs following a leak.

Read the original Housing Ombudsman decision via the title.

Flagship Housing Group Limited (202006196)

16 Jun 2021 Case 202006196 Mediation Information and data management

The complaint is about landlord’s response to the resident’s request for the refund of rent and bedroom tax, following the reclassification of the property.

Read the original Housing Ombudsman decision via the title.

The Riverside Group Limited (202014886)

30 Apr 2021 Case 202014886 Mediation Health and Safety (inc. building safety)

The complaint is about the level of compensation the landlord offered following a fire alarm repair.

Read the original Housing Ombudsman decision via the title.

A2Dominion Housing Group Limited (202007051)

7 Apr 2021 Case 202007051 Mediation Moving/Buying/Selling Home

The complaint is about the residents request for the landlord to remove rubbish from her garden which had been concealed behind a fence by the previous tenant.

Read the original Housing Ombudsman decision via the title.

Orbit Group Limited (201912684)

29 Mar 2021 Case 201912684 Mediation

The resident complained about the level of compensation the landlord offered in relation to its handling of repair works.

Read the original Housing Ombudsman decision via the title.

Orbit Group Limited (202006176)

15 Mar 2021 Case 202006176 Mediation

The complaint is about the length of time the landlord has taken to resolve repairs. The complaint is about the landlord’s handling of the complaint.

Read the original Housing Ombudsman decision via the title.

Longhurst Group Limited (202002014)

8 Mar 2021 Case 202002014 Mediation Old Occupancy Rights categories

The complaint concerns the landlord’s handling of the resident’s belongings following her eviction from her home.

Read the original Housing Ombudsman decision via the title.

Paradigm Housing Group Limited (202001376)

25 Feb 2021 Case 202001376 Mediation Old Compensation categories

The resident complained about the landlord’s response to their request for the reimbursement of the cost of replacement shower doors.

Read the original Housing Ombudsman decision via the title.

Home Group Limited (201915622)

17 Feb 2021 Case 201915622 Mediation Estate Management

The resident complained about how the landlord handled their:

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One Housing Group (202006720)

16 Feb 2021 Case 202006720 Mediation

The complaint is about:

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Orbit Group Limited (202004242)

29 Jan 2021 Case 202004242 Mediation Old Property Condition migrated-2025

The resident complained about the landlord’s handling of remedial works to the bathroom .

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)