Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202338552 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background In October 2023 the resident reported damage to […]
Decision Case ID 202334681 Decision type Investigation Landlord South Kesteven District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background On 28 July 2023 the resident complained […]
Decision Case ID 202326168 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 October 2025 Background In January 2023 the resident queried the […]
Decision Case ID 202323105 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 17 October 2025 Background As part of an adaptation request by the resident, the […]
Decision Case ID 202314292 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 October 2025 Background The resident reported a leak from the roof along with damp […]
The complaint is about the landlord’s response to the resident’s reports of drains flooding in the garden of the property.
The complaint is about the landlord’s handling of repairs to a gas pipe.
The complaint is about the landlord’s handling of a leak to the property and pest control.
The resident’s complaint is about the landlord’s handling of: Damp and mould in the property. Her request for reimbursement for her damaged belongings.
The complaint is about the landlord's handling of the resident’s: Reports of leaks in the property and subsequent remedial repairs. Reports of a fence repair.
REPORT COMPLAINT 202419019 Lewisham Council 30 June 2025 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that […]
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould as a result of leaks. Handling of subsequent remedial repairs. Complaint handling.
The complaint is about the landlord’s handling of arranging gas service appointments.
The complaint is about the landlord’s handling of the front door replacement at the resident’s property.
The complaint is about the landlord’s handling of: Damp and mould. A vermin infestation in the loft. The level of insulation in the loft.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |