Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The resident complained about the: Conduct of the landlord’s member of staff. Landlord’s response to their report that their gate had been damaged by the member of staff. Landlord’s request that they remove items from outside of the property.
The complaint is in relation to the resident’s reports of issues with staff conduct.
The complaint concerns the landlord’s handling of: Reports of ASB A request for a fence to be erected
The complaint is about the length of time taken to carry out repairs.
The complaint concerns the landlord’s handling of repairs to the shed.
REPORT COMPLAINT 202007623 Hammersmith and Fulham Council 19 August 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that […]
The complaint is about the level of compensation offered for items removed from the resident’s shed
The complaint is about the landlords handling of the resident’s reports concerning hot water at the property.
The complaint is about the landlord’s: administrative error when it provided the resident with a tenancy agreement with a rent figure that was incorrect, request that the resident sign a new tenancy agreement with a rent figure the resident disputed.
The landlord’s handling of the resident’s reports of fly infestation at their property.
The complaint is about damage to plants and loss of use of the resident’s front garden during district heating works.
The complaint is about the landlord’s response to the resident’s request for redecoration of the communal area.
The resident complained about the landlord’s response to an ant infestation in the property.
The complaint is about the landlord’s handling of repairs. The resident explained that the outstanding issues are their dissatisfaction with the amount of compensation offered by the landlord and their dissatisfaction with the repairs appointment system.
The resident complained about the landlord’s handling of repairs to the heating and hot water in the property.
The resident complained about the landlord’s response to repairs, following a number of leaks at the property.
The resident complained about the landlord’s response to reports of mould at the property.
The resident complained about the landlord’s handling of their management transfer request.
The resident complained about the landlord’s: Response to the loss of water supply to their property. Handling of their formal complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |