Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "borough" × Outcome: Mediation ×

Showing 17 of 16,595 decisions matching "borough"

Decisions

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15 Dec 2025 Mediation London Borough of Hammersmith and Fulham (202340410) Case 202340410 · Responsive repairs/activity Decision Case ID 202340410 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 10 Nov 2025 Mediation London Borough of Hammersmith and Fulham (202339384) Case 202339384 · Responsive repairs/activity Decision Case ID 202339384 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority Occupancy Secure … 23 Oct 2025 Mediation Sandwell Metropolitan Borough Council (202326168) Case 202326168 · Local Authority / ALMO or TMO Decision Case ID 202326168 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 17 Oct 2025 Mediation Sandwell Metropolitan Borough Council (202323105) Case 202323105 · Local Authority / ALMO or TMO Decision Case ID 202323105 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 15 Oct 2025 Mediation Stevenage Borough Council (202314292) Case 202314292 · Local Authority / ALMO or TMO Decision Case ID 202314292 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 … 30 Sep 2025 Mediation Charnwood Borough Council (202501861) Case 202501861 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of drains flooding in the garden of the property. 30 Sep 2025 Mediation Royal Borough Of Greenwich (202451608) Case 202451608 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of water entering the property and the associated damp … 18 Aug 2025 Mediation Waverley Borough Council (202325369) Case 202325369 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould in the property. Her request for reimbursement for … 29 Jul 2025 Mediation London Borough of Croydon (202408427) Case 202408427 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of uncapped gas at the property, and subsequent remedial … 30 Jun 2025 Mediation London Borough of Lewisham (202419019) Case 202419019 · Local Authority / ALMO or TMO REPORT COMPLAINT 202419019 Lewisham Council 30 June 2025 Our approach Under our early resolution process, the Ombudsman works with the … 27 Jun 2025 Mediation Haringey London Borough Council (202317845) Case 202317845 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould as a result of leaks. … 28 Mar 2025 Mediation London Borough of Hammersmith and Fulham (202319095) Case 202319095 · Old Property Condition categories The complaint is regarding the landlord’s handling of repairs at the property. 31 Jan 2025 Mediation Broxtowe Borough Council (202225014) Case 202225014 · Old Property Condition categories The complaint is about the landlord’s handling of: Damp and mould. A vermin infestation in the loft. The level of … 17 Dec 2024 Mediation Gateshead Metropolitan Borough Council (202221804) Case 202221804 · Old Property Condition migrated-2025 The complaint is about the resident’s reports of a leak and the subsequent repairs. 18 Oct 2023 Mediation Dudley Metropolitan Borough Council (202125040) Case 202125040 · Occupancy Rights This complaint is about the landlord’s decision to end, and not regrant, the resident’s tenancy. The landlord became aware that … 30 Sep 2023 Mediation Ipswich Borough Council (202119978) Case 202119978 · Old Property Condition migrated-2025 The complaint is about: The condition of the property at the beginning of the tenancy. The landlord’s handling of the … 6 Aug 2021 Mediation Rugby Borough Council (202100293) Case 202100293 · Local Authority / ALMO or TMO The complaint is about the level of compensation offered for items removed from the resident’s shed