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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "assured" × Outcome: Mediation ×

Showing 25 of 16,595 decisions matching "assured"

Decisions

Most recent first

25 Feb 2026 Mediation Places for People Group Limited (202414178) Case 202414178 · ASB/Abuse/Nuisance Decision Case ID 202414178 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 10 Feb 2026 Mediation A2Dominion Housing Group Limited (202424539) Case 202424539 · Estate Management Decision Case ID 202424539 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Feb 2026 Mediation Newlon Housing Trust (202339569) Case 202339569 · Planned Works Decision Case ID 202339569 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 … 5 Feb 2026 Mediation Anchor Hanover Group (202329492) Case 202329492 · Estate Management Decision Case ID 202329492 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 5 … 2 Feb 2026 Mediation A2Dominion Housing Group Limited (202321044) Case 202321044 · ASB/Abuse/Nuisance Decision Case ID 202321044 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Jan 2026 Mediation ForHousing Limited (202335161) Case 202335161 · Responsive repairs/activity Decision Case ID 202335161 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January … 28 Jan 2026 Mediation The Sir Oswald Stoll Foundation (202523046) Case 202523046 · Managing Relations Decision Case ID 202523046 Decision type Investigation Landlord The Sir Oswald Stoll Foundation Landlord type Housing Association Occupancy Assured Shorthold … 14 Jan 2026 Mediation Ash-Shahada Housing Association Limited (202442114) Case 202442114 · Financial Decision Case ID 202442114 Decision type Investigation Landlord Ash-Shahada Housing Association Limited Landlord type Housing association Occupancy Assured Date 14 … 12 Jan 2026 Mediation Stonewater Limited (202340473) Case 202340473 · Responsive repairs/activity Decision Case ID 202340473 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 12 … 15 Dec 2025 Mediation Ongo Homes Limited (202339800) Case 202339800 · Financial Decision Case ID 202339800 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 12 Dec 2025 Mediation Metropolitan Thames Valley Housing (MTV) (202338591) Case 202338591 · Estate Management Decision Case ID 202338591 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 9 Dec 2025 Mediation Sovereign Network Group (202505611) Case 202505611 · Responsive repairs/activity Decision Case ID 202505611 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 27 Nov 2025 Mediation Hyde Housing Association Limited (202328523) Case 202328523 · Responsive repairs/activity Decision Case ID 202328523 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Mediation London & Quadrant Housing Trust (202342892) Case 202342892 · Responsive repairs/activity Decision Case ID 202342892 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Nov 2025 Mediation Octavia Housing (202334918) Case 202334918 · Responsive repairs/activity Decision Case ID 202334918 Decision type Assessment Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 November … 26 Nov 2025 Mediation Orbit Housing Association Limited (202341077) Case 202341077 · Moving/Buying/Selling Home Decision Case ID 202341077 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Mediation Hyde Housing Association Limited (202333799) Case 202333799 · Responsive repairs/activity Decision Case ID 202333799 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Mediation Great Places Housing Group Limited (202335377) Case 202335377 · Financial Decision Case ID 202335377 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Nov 2025 Mediation London & Quadrant Housing Trust (202336258) Case 202336258 · Old Property Condition categories Decision Case ID 202336258 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Oct 2025 Mediation London & Quadrant Housing Trust (202334890) Case 202334890 · Responsive repairs/activity Decision Case ID 202334890 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Oct 2025 Mediation One Housing Group Limited (202428527) Case 202428527 · Old Property Condition categories Decision Case ID 202428527 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Oct 2025 Mediation A2Dominion Housing Group Limited (202348588) Case 202348588 · Moving/Buying/Selling Home Decision Case ID 202348588 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Oct 2025 Mediation Southern Housing (202324360) Case 202324360 · Responsive repairs/activity Decision Case ID 202324360 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 21 October … 21 Oct 2025 Mediation Sovereign Network Group (202335025) Case 202335025 · Old Property Condition categories Decision Case ID 202335025 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 14 Oct 2025 Mediation London & Quadrant Housing Trust (202332559) Case 202332559 · Old Property Condition categories Decision Case ID 202332559 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy …