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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "association" × Year: 2022 × Outcome: Mediation ×

Showing 9 of 18,103 decisions matching "association"

Decisions

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Clarion Housing Association Limited (202115194)

8 Nov 2022 Case 202115194 Mediation Old Property Condition migrated-2025

The complaint is regarding the landlord’s handling of repairs to the resident’s shower.

Read the original Housing Ombudsman decision via the title.

Unity Housing Association Limited (202102206)

15 Aug 2022 Case 202102206 Mediation Old Property Condition migrated-2025

The complaint is about the level of compensation the landlord offered in relation to its handling of repairs and its contractor’s conduct.

Read the original Housing Ombudsman decision via the title.

Adullam Homes Housing Association Limited (202007783)

30 Mar 2022 Case 202007783 Mediation Managing Relations

The complaint is about the landlord’s response to the resident’s report of a pest infestation in her property and request for compensation for damages and rent reduction

Read the original Housing Ombudsman decision via the title.

Wandle Housing Association Limited (202112199)

28 Feb 2022 Case 202112199 Mediation Health and Safety (inc. building safety)

The complaint is about the landlord’s handling of a repair to a leak into the kitchen.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202014005)

7 Feb 2022 Case 202014005 Mediation Financial

The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202119040)

12 Jan 2022 Case 202119040 Mediation Estate Management

The complaint is about the landlord’s response to a squirrel infestation.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)