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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Sanctuary Housing Association" × Year: 2021 × Outcome: Mediation ×

Showing 4 of 18,103 decisions matching "Sanctuary Housing Association"

Decisions

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Sanctuary Housing Association (202104708)

24 Aug 2021 Case 202104708 Mediation Old Property Condition migrated-2025

The complaint is about: The landlord’s handling of repairs to the resident’s kitchen and bathroom. The level of compensation offered in response to the resident’s reports of damp and mould.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (202013441)

18 Jun 2021 Case 202013441 Mediation Old Property Condition migrated-2025

The complaint is about the landlord’s handling of leak reports following a repair to the radiator at the resident’s property.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (202016131)

20 May 2021 Case 202016131 Mediation Old Property Condition migrated-2025

The resident complained about the landlord’s response to reports about the condition of the windows.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (202006829)

22 Feb 2021 Case 202006829 Mediation

The complaint is about the landlord’s response to the resident’s reports of reoccurring leaks at their property.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)