Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202311315 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident had worked with the landlord to correct errors in her […]
The complaint about the landlord’s handling of a boiler replacement and the resident’s reports of no hot water.
The complaint is about the level of compensation the resident was offered following delays repairing the front door at the property.
The complaint is about: The landlord’s handling of the resident’s reports of a leak, damp smell, blocked kitchen sink and the related repairs. The landlord’s handling of the resident’s request to be reimbursed for tiling works.
The resident complained about the level of compensation the landlord offered toward the cleaning, following a fire in the property.
The resident complained about the level of compensation the landlord offered in relation to their complaint about its handling of a leak.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |