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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Notting Hill Genesis" × Outcome: Mediation ×

Showing 6 of 18,103 decisions matching "Notting Hill Genesis"

Decisions

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Notting Hill Genesis (NHG) (202214960)

7 May 2025 Case 202214960 Mediation Financial

The complaint is about the landlord’s handling of: Repairs to flooring, windows and holes in the property. Payments for the inconvenience caused by missed repair appointments.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202342836)

20 Mar 2025 Case 202342836 Mediation Information and data management

The complaint is about automated messages sent to the resident by the landlord regarding rent arrears.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (201914804)

3 Dec 2021 Case 201914804 Mediation Managing Relations

The complaint concerns the landlord’s decision to refuse to issue the compensation offered in its final response.

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Notting Hill Genesis (202008840)

7 May 2021 Case 202008840 Mediation Managing Relations

The complaint concerns: The landlord’s handling of repairs to the resident’s internal windowsill and wall. The landlord’s handling of the associated complaint and communication.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (201913098)

4 Dec 2020 Case 201913098 Mediation Leaseholder

The complaint is about the landlord’s response to the Resident’s reports of antisocial behaviour (ASB).

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Notting Hill Genesis (201809422)

1 Dec 2020 Case 201809422 Mediation

REPORT COMPLAINT 201809422 Notting Hill Genesis 1 December 2020 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the […]

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Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)