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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "London & Quadrant Housing Trust (L&Q)" × Year: 2025 × Outcome: Mediation ×

Showing 6 of 18,103 decisions matching "London & Quadrant Housing Trust (L&Q)"

Decisions

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London & Quadrant Housing Trust (L&Q) (202325052)

30 May 2025 Case 202325052 Mediation Responsive repairs/activity

The complaint is about the landlord's handling of repairs to the communal stopcock.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202327547)

29 May 2025 Case 202327547 Mediation Responsive repairs/activity

The complaint is about the landlord’s handling of repairs at the resident’s property.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202419794)

7 Apr 2025 Case 202419794 Mediation ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of the resident’s reports of pest infestation.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202409715)

25 Mar 2025 Case 202409715 Mediation Old Property Condition categories

The complaint is about the landlord’s handling of roof repairs and the resident’s subsequent reports of damp and mould.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202311250)

13 Feb 2025 Case 202311250 Mediation Estate Management

The complaint is about the landlord’s handling of the resident’s reports of: The property’s roof and gutter being in disrepair. The garden being overgrown.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202310865)

22 Jan 2025 Case 202310865 Mediation Old Property Condition categories

The complaint is about the landlord’s handling of works to repair and replace the resident’s front door and kitchen.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)