Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "Clarion Housing Association Limited" × Year: 2022 × Outcome: Mediation ×

Showing 3 of 18,103 decisions matching "Clarion Housing Association Limited"

Decisions

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Clarion Housing Association Limited (202115194)

8 Nov 2022 Case 202115194 Mediation Old Property Condition migrated-2025

The complaint is regarding the landlord’s handling of repairs to the resident’s shower.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202014005)

7 Feb 2022 Case 202014005 Mediation Financial

The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202119040)

12 Jan 2022 Case 202119040 Mediation Estate Management

The complaint is about the landlord’s response to a squirrel infestation.

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Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)