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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Clarion Housing Association Limited" × Year: 2021 × Outcome: Mediation ×

Showing 5 of 18,103 decisions matching "Clarion Housing Association Limited"

Decisions

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Clarion Housing Association Limited (202017590)

8 Oct 2021 Case 202017590 Mediation Old Property Condition migrated-2025

The resident complained about the landlord’s response to their reports about:

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202101071)

9 Sep 2021 Case 202101071 Mediation Old Property Condition migrated-2025

The complaint is about the landlord’s decision not to repair or replace a front fence at the resident’s property.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202100303)

24 Aug 2021 Case 202100303 Mediation Old Property Condition migrated-2025

The landlord’s response to the resident’s reports of reoccurring roof leak.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202007823)

23 Jul 2021 Case 202007823 Mediation ASB/Abuse/Nuisance

The landlord’s handling of the resident’s reports of noise nuisance from the flat above.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202001842)

25 Feb 2021 Case 202001842 Mediation Old Property Condition categories

The complaint is about the delays in handling reported repairs and the overall handling of the complaint.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)