Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202504250 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 8 June 2026 Background The resident complained that the landlord did not answer […]
Decision Case ID 202320850 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 12 December 2025 Background The resident requested a breakdown of her service charge costs so […]
Decision Case ID 202334155 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 December 2025 Background The resident told the landlord that repairs to a communal door […]
Decision Case ID 202339075 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 24 November 2025 Background In November 2021 the resident told the landlord she had concerns about […]
Decision Case ID 202315456 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 October 2025 Background At the beginning of 2023, the resident was supplied with a […]
The complaint is about the landlord's removal of the resident’s belongings.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s complaint about her damaged flooring, and its associated offer of compensation.
The complaint is regarding the landlord’s handling of repairs to the resident’s shower.
The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler.
The complaint is about the landlord’s response to a squirrel infestation.
The resident complained about the landlord’s response to their reports about:
The complaint is about the landlord’s decision not to repair or replace a front fence at the resident’s property.
The landlord’s response to the resident’s reports of reoccurring roof leak.
The landlord’s handling of the resident’s reports of noise nuisance from the flat above.
The complaint is about the delays in handling reported repairs and the overall handling of the complaint.
The complaint is regarding the level of compensation offered by the landlord following acknowledged service failures relating to a boiler repair.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |