Metropolitan Thames Valley Housing (MTV) (202332990)
The complaint is about the landlord’s handling of the resident’s request that he be reimbursed for the costs he incurred following a sewage leak.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
GreenSquareAccord Limited (202442992)
The complaint is about the landlord’s handling of: Damp and mould. The replacement of windows.
Golding Homes Limited (202418958)
The complaint is about the landlord’s handling of repairs at the property.
London Borough of Lewisham (202419019)
REPORT COMPLAINT 202419019 Lewisham Council 30 June 2025 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that […]
Haringey London Borough Council (202317845)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould as a result of leaks. Handling of subsequent remedial repairs. Complaint handling.
The Community Housing Group Limited (202333008)
The complaint is about the landlord’s handling of internal repairs in the property.
London & Quadrant Housing Trust (L&Q) (202325052)
The complaint is about the landlord's handling of repairs to the communal stopcock.
Orbit Housing Association Limited (202330066)
The complaint is about the landlord's handling of repairs to the resident’s property.
Sanctuary Housing Association (202414577)
The complaint is about the landlord's handling of repairs to the resident’s property (including damp and mould).
London & Quadrant Housing Trust (L&Q) (202327547)
The complaint is about the landlord’s handling of repairs at the resident’s property.
Kingston upon Hull City Council (202315837)
The complaint is about the landlord’s handling of arranging gas service appointments.
Amplius Living (202434001)
The complaint is about the landlord’s handling of damp and mould repairs.
Clarion Housing Association Limited (202318192)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Harlow District Council (202307732)
The complaint is about the landlord’s handling of the front door replacement at the resident’s property.
Notting Hill Genesis (NHG) (202214960)
The complaint is about the landlord’s handling of: Repairs to flooring, windows and holes in the property. Payments for the inconvenience caused by missed repair appointments.
Metropolitan Thames Valley Housing (MTV) (202313441)
The complaint is about the landlord handling of damp and mould at the resident’s property.
Sanctuary Housing Association (202425499)
The complaint is about the landlord's handling of repairs to the resident’s roof. The Ombudsman has also considered the landlord’s complaint handling.
Torus62 Limited (202405696)
The complaint is about the landlord’s handling of repairs to an internal door and the windows at the property.
Nottingham Community Housing Association Limited (202320614)
The complaint is about the landlord’s handling of repairs to the resident’s front door.
London & Quadrant Housing Trust (L&Q) (202419794)
The complaint is about the landlord’s handling of the resident’s reports of pest infestation.
London Borough of Hammersmith and Fulham (202319095)
The complaint is regarding the landlord’s handling of repairs at the property.
London & Quadrant Housing Trust (L&Q) (202409715)
The complaint is about the landlord’s handling of roof repairs and the resident’s subsequent reports of damp and mould.
Saffron Housing Trust Limited (202319181)
The complaint is about the landlord’s handling of fence repairs at the resident’s property.
Amplius Living (202303316)
The complaint is about: The landlord’s handling of repairs to the communal floor area. The availability of the Scheme Manager.
Notting Hill Genesis (NHG) (202342836)
The complaint is about automated messages sent to the resident by the landlord regarding rent arrears.
Amplius Living (202216778)
The complaint is about the landlord’s handling of repairs at the property.
Hexagon Housing Association Limited (202230630)
The complaint is about: The landlord’s provision of ground maintenance and cleaning, for which the resident pays a service charge. The landlord’s handling of the associated complaint.
Amplius Living (202311863)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Metropolitan Thames Valley Housing (MTV) (202316978)
The complaint is about the landlord’s handling of the resident’s: Requests for additional support. Report of staff conduct.
The Guinness Partnership Limited (202206388)
The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters. The associated complaint.
Aster Group Limited (202227882)
The complaint is about the landlord’s handling of insulation repairs at the property.
London & Quadrant Housing Trust (L&Q) (202311250)
The complaint is about the landlord’s handling of the resident’s reports of: The property’s roof and gutter being in disrepair. The garden being overgrown.
Broxtowe Borough Council (202225014)
The complaint is about the landlord’s handling of: Damp and mould. A vermin infestation in the loft. The level of insulation in the loft.
London & Quadrant Housing Trust (L&Q) (202310865)
The complaint is about the landlord’s handling of works to repair and replace the resident’s front door and kitchen.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)